10 Jan 2020 · MoveAdvisor
1.0 out of 51.0
I am surprised to see this company is still in business after so many negative reviews and even being called out on the local Orlando news as a fraud/scam. My move was the end of August 2018 and when I arranged this move, the main requirement was my items to be delivered on September 1. I didn't care when they needed to pick up my stuff, as long as it was delivered on September 1. I was assured of that and it was placed in the documents that I signed. They said they were going to pick up on August 29th but then changed that to August 30th. The pick up date and time kept changing and we were scheduled to leave to drive from TN to Fl on the 31st. I kept getting excuses like the truck broke down, the driver had gone over his allowed driving hours and had to stop, they got delayed with another move, etc. They didn't get my stuff picked up until August 31st and I asked how they were going to deliver them the next day on September 1 b/c that was what I signed and was agreed to. They told me they weren't. The truck and drivers had to go to Virginia and the Carolinas, and then to Jacksonville, FL before they could deliver my stuff. We wound up in a hotel for 5 nights, our dogs were boarded for 5 nights and we didn't get our stuff until September 5th! Then when it arrived, a lot of it was damaged. Nothing was wrapped in blankets in the truck. It was obvious my furniture and items had been moved from one truck to another probably several times. It was a mess. I decided not to file a claim for the damage b/c they would only pay pennies for it.
At the time, I filed a dispute against the deposit which I used for the deposit. I then requested a refund and then they turned around and accused me of stopping payment on the cashiers checks! They don't take any responsibility at all for their lies, damage, and one of their drivers actually stole a TV out of the house that I was moving out of and denied it.
If I had it to do over again, I would have hired labor and loaded up a Uhaul truck and driven my stuff myself. Hired labor to unload it and never dealt with these people. It would have been cheaper to do it myself and my stuff wouldn't have gotten damaged and I would have had my items when I needed them.
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