13 Mar 2021 · MoveAdvisor
1.0 out of 51.0
My move was from Pasadena, CA to Greenville, SC. A one bedroom apartment. Not a lot of furniture. The original estimate was $2,500. A week before the move, I called to confirm and I went through a detailed review of my moving estimate. Suddenly it went up to $3,500. Fine. It's a little late to change movers. I had already paid them $1,200 down. Balance would be $2,300 (half due when they picked up, the balance when they delivered)>. The movers (a locally contracted company) arrived on the scheduled day. When everything was loaded, the said I owed them $2,100, not $1,200. Suddenly the total for the move was $5,000, twice the original estimate. What could I do. I had to pay it. The movers arrived in Greenville on the scheduled day. Unfortunately, somewhere along the way, the lost a large bookshelf, a large area rug, a coffee table, a floor lamp and $750 worth of CDs that I was selling. The mover also tried to deliver items that did not belong to me, including a 52" television. He had no idea who it belonged to. I called Tierney. They said to call the claims office. They didn't even offer to try and locate the missing items. What, did they disappear into thin air? The claims office required receipts for all the items that were lost. Items that I had purchased years ago. I don't keep receipts that long. I sent 2 more complaints to Tierney. No response. I filed a complaint with BBB. They sent it to Tierney. No response. There was no communication between Tierney and the local movers they contracted. The movers said that Tierney's sales people were terrible estimators. They lowballed everything just to get my business. If you see good reviews for Tierney, they were probably posted by Tierney employees. These guys are jerks.
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