8 May 2017 · MoveAdvisor
1.0 out of 51.0
WARNING!! DO NOT DO BUSINESS WITH TODA MOVING & STORAGE!! Extremely SLOW, inefficient and inexperienced company. You will end up wasting money and your time. Consider this your warning. By the way, this company is now located in Atlanta, GA.
Despite the fact that they don't have very many reviews, I decided to take a chance on hiring this sleazy company. Big mistake! First off, I hired them for 9am and they didn't show up until 10am! They called at 9:15 and said "they left the office at 9" but were stuck in traffic. Here's the thing - if the job is at 9, why are you leaving the office at 9?? Real professional. Also, I know traffic is bad in Atlanta, but there is no way it took them an hour to get from their "office" in Druid Hills to my location in Atlantic Station. They charge you a bogus $99 travel fee, they don't even have the decency to be on time and then one of them asked to take a bathroom break literally 30 minutes after they got there. I mean, I'm not an unreasonable person, but not on my dime and definitely not after they were already an hour late. Use the bathroom before you get here, since you're taking your sweet time anyway!
"Dave" - who apparently is the owner and was also 1 of the 2 movers - had to be in his late 50s, early 60s. Maybe this is the reason it took them almost 2 1/2 hours just to load the truck!! I had a small 1000 sq. ft. condo with the basics - sofa, chair, bed, nightstand, desk, TV, bookcase, console, lamps, mirrors and like 10 boxes. Our freight elevator is double-sized and all of my furniture could have easily fit on it in one trip.. or at least it did when I moved in. But these guys seemed completely inexperienced and inefficient (probably on purpose), it was like this was their first move something. What could have been one trip on the elevator turned into 8-9 trips!
Once we got to the storage unit (which was only 1.1 miles away), "Dave" tells me that he thinks the job was going to take 4-5 hours.. and I told him not a chance! I am former military, I have moved around a lot in my life and this job should have only taken 3 hours max.. that's if I was dealing with a moving company that knew what they were doing! It was clear that "Dave" was gouging, so I literally had to start helping unload. I basically told them to get all of my furniture off their truck and into the storage lobby. At one point I saw one of them (a grown MALE, mind you) carrying one bar stool at a time, while I (a 135lb. FEMALE) was able to carry TWO! I say this just to give you an idea of their lack of efficiency.
The final straw was when I sent them to put the sofa and bookcase in the storage unit and they disappeared for 20 minutes!! I was livid!! By the time they came back, I had single-handedly unload the remaining HALF of the truck.. BY MYSELF! I had to call them to come back downstairs and when they did.. I FIRED THEM FROM THE REST OF THE JOB! By this time, 4-hours had passed and 80% of my furniture was still sitting in the storage facility lobby. However I was so annoyed with the inefficiency and blatant disrespect for my time/money, I just preferred to finish the job myself!! I gave "Dave" $400 (which he was lucky to get).. and he had the nerve to say "I'll see you in court for the remaining $20"! LAUGHABLE.
After they left, I managed to get all of my remaining furniture (which was pretty much most of it) onto an elevator, unloaded into my storage unit and finished the job in 1-HOUR.. again, by myself!! Funny, it took TWO supposedly professionals 2 1/2 hours to do the exact same thing! TODA MOVING & STORAGE IS BY FAR THE SLOWEST & INEFFICIENT MOVING COMPANY I HAVE EVER WORKED WITH! They have no regard for you (the customer), no respect for your time and will drag their feet to try and earn a quick buck. "Dave" you might have conned yourself an additional $100 today, but the jokes on you! Clearly, I will need a moving company again next month to move my furniture OUT of storage.. and guess who I will NOT be calling! Furthermore, a good customer review online is far more valuable than your nickel & dime tactics. Do better business and stop being a sleazy moving company!
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