6 Dec 2024 · MoveAdvisor
5.0 out of 55.0
I really felt like Katie and Total Care understood what I was looking for. I didn’t feel like I was getting the runaround or a bunch of yes, yes, yes like other companies just to get our business. Katie understood and asked questions and most importantly put everything in writing for me. This is what made me pull the trigger and move forward with them. We booked a date, put down a deposit and got a confirmation email with a receipt on the same day. We were promised a call or email the day before our move with the timing and Katie did in fact confirm those details in the morning. Day of the move Mike, Josh and Ray arrived at 9:30 AM to move us out. It went very smoothly, I was happy to see that they sent experienced movers. They drove to our new place, same city and completed the move at 6:00 PM. Katie’s quoted hours to me and therefore price was in fact accurate. Our special requests were bubble wrap for 3 mirrors, extra mattress covers, TV packing and moving my moms very heavy hospital bed. They did as requested for all of the above. Bill was paid up in full and the guys finished up and left. We did a walk through before they left to make sure nothing was left on the truck. I am very elated that I moved with Total Care. Thank you Katie, for making our move a great one.
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