25 Mar 2026 · MoveAdvisor
1.0 out of 51.0
The company scheduled a three-day packing and moving service for my Household Goods (HHG) shipment as part of a military relocation. Unfortunately, the move revealed significant coordination issues, incomplete documentation, and execution that fell well below what I have experienced during previous military relocations.
Packing Phase – Day 1
A five-person packing team arrived around 9:00 AM and finished packing smaller household items by approximately 4:00 PM. While small boxes were numbered, several larger items—including carpets, mats, and other sizeable household goods—were neither packed nor inventoried and were left for the moving crew without clear documentation.
At the end of the day, I was only provided:
• A high-value inventory list (which appeared incomplete)
• A total count of packed boxes
• An appliance inventory list that did not include my electric cooler
I was told a complete inventory would be emailed to me, but I never received it.
Day 2 – No Show
No personnel arrived on the second scheduled day. When I contacted the company, I was told the moving team would instead arrive the following day. As a result, the movers had to complete unfinished packing and numbering tasks while also loading the truck.
Moving Phase – Day 3
A two-person team arrived around 11:00 AM with a rented U-Haul truck rather than a clearly marked company vehicle, which raised concerns about planning and capacity.
Although the movers began numbering items, several pieces were removed from the residence without being clearly numbered or documented in my presence. I was not given a clear opportunity to verify what was being loaded or confirm the inventory.
Around 4:00 PM the lead mover determined the truck was too small to fit all of my belongings and left to offload items at a warehouse. When they returned around 5:00 PM, some furniture remained on the truck while additional items continued to be loaded.
Loading was not completed until approximately 7:30 PM, well after sunset. I was asked to review and sign inventory paperwork outside near my garage in the dark, which made it difficult to verify whether items were correctly inventoried or documented.
Property Condition Concerns
When reviewing the paperwork later, I noticed the inventory listed “tremendous scratches and dents” on my wooden furniture. This description did not match the condition of the furniture prior to the move.
The apartment was on the second floor with no elevator, requiring furniture to be carried down stairwells with cream-colored walls. My dark wooden furniture now has visible cream-colored scuff marks consistent with contact against those walls—marks that were not present before the move.
Missing Item and Claims Process Concerns
During delivery, the driver documented that one costly item from my shipment was missing. Despite this, the company offered an amount that would not cover replacement even though documentation supporting the item's value was provided.
Several other items also arrived damaged. While I submitted documentation through the claims process, the compensation offered for many items was minimal and did not reflect reasonable replacement costs.
One of the most significant losses was my desktop computer system, which cost several thousand dollars. The computer was packed by the movers but was not wrapped in electrostatic protective material typically used for sensitive electronics. After delivery, the system no longer functions.
When I raised this issue, I was told electronic items are generally not covered if there is no visible external damage. However, the computer was fully operational before the move and stopped functioning after being packed and transported.
Overall Experience
Based on my experience, several concerns stood out:
• Scheduling and coordination problems
• Inadequate staffing for the workload
• Incomplete documentation and inventory procedures
• Limited opportunity for inventory verification
• Insufficient transportation capacity
Despite being allotted three days, no work occurred on Day 2, the movers arrived late on Day 3, and the truck capacity proved insufficient.
Because of these delays, I had to cancel my cleaning crew and lost part of my security deposit since I was departing the following morning and could not secure last-minute cleaning services.
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