26 Apr 2019 · MoveAdvisor
1.0 out of 51.0
We had hired Town to Town movers back in 2014 when we moved from an apartment to a house and had a good experience with them. Based on that we re-hired them for our move this year to another house, but this time we had a very frustrating experience. To begin with they misestimated the volume of our move. Instead of sending someone over to asses the volume they estimated based on a phone conversation. This resulted in an increase of 65% from the estimated price. In retrospect this seems to be strategy to get the initial job. If they had given us an estimate anywhere close to the final amount we would have gotten quotes from other companies, but because they lowballed the quote we did not feel the need to. Even though we ended up paying more, we would've been satisfied if the service had met expectations.
On the day of the move we got four men with one truck. The men were very diligent and proactive and did a good job disassembling everything, however everything did not fit in one truck. This was the root of several problems that followed. The first truck went to the destination and another truck with a different crew was supposed to come and pick up the remaining items from the source home. Once everything reached the destination, the assembling job mostly fell on the 2nd crew. Because of this change the 2nd crew did not know how to assemble things back. So several items were left unassembled. The other issue was that the 2nd crew was not as diligent and proactive as the 1st one. They damaged our front door trims. The biggest damage was the ping pong table. They were quite inexperienced and tried to jam in the entire table with wheels through the area and damaged it in the process. After they were unsuccessful and damages were done they took the wheels off and were able to move the table in very easily.
After the move we sent pictures of the damages to Dave (Town to Town's owner), and he agreed to send people over to complete the assembly and fix damages. In the meantime we got our front door trim fixed ourselves. They came in and partially assembled things. They also tried to fix the ping pong table to no avail. After which they said “There’s really nothing we can do, sorry that it happened, things happen!”.
Recommendation: We will only recommend them for smaller moves (e.g. apartments). If your move has any big/expensive items (e.g. large sporting equipment, big couches or beds that involve assembly, etc.) - [A] ask them to visit you for a more accurate assessment, [B] Get quotes from other moving companies, and [C] hope and pray that right set of guys show up for the move. Otherwise, look for some other company.
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