8 Apr 2024 · MoveAdvisor
1.0 out of 51.0
It began with scheduling the move. Was told by CSR twice on conference call with my sister that payment did not have to be made until following day after move was complete in case of different payment methods, etc. Movers said they had to be paid before they could leave! I heard two broken items happen while I was in the next room. Couldn't tell what first item was, and he couldn't describe it to me. Second item was a precious piece that my deceased aunt made for her sister, my deceased Mom. Third time, I was standing right in front of him when he dropped a boxed labeled glass. I told him I heard something break, he said he didn't! I said what was it? He said why don't you open it and see! It was a casserole dish with a lid. I took a picture this time, so did they. Then I go outside, they are all 3 sitting in the truck. Once they noticed I was out there one advised me that they were calling their supervisor to bring them some gloves! So that was 30 plus minutes on my time. At this time per reservations, first stop was to be at my new place, then my storage unit. Once supervisor toured the items that were to be moved to storage, he told them to go to storage first in case there wasn't enough room to put everything in there. Now items already in the truck have to be moved around on my time to accommodate change in stops. Going forward, finish at storage and ask driver is he sure he knows where to go, and claims he does. In short, they got lost for an hour! I reported it to office so they could find them. Finally, while moving items upstairs we watched out the window as one of my boxes rolled down the stairs and a neighbor picked it up and handed it back to him. He placed it on bottom stair railing and left it to bring it up last. I asked him what had been broken and said he didn't know. I told him we saw what happened. He commented that it always happens. Ended up being two, printed on, coffee cups broken. I asked if he wanted to take a picture because I was going to put a claim on it, he said, no, that they don't take pictures. They ended up putting glass shelves in the trunk of my car because he said didn't have the wall space to put anymore glass items in the truck. So, they didn't complete the move. Rewind to payment instructions. I called the office to explain what we were told regarding when payment was due to the office manager. She repeatedly stated she didn't know why we were told that, and that it was incorrect. I also had to get her to reduce charges due to time charged to us for 1 hour being lost, and 30 minutes waiting on supervisor to bring gloves. The movers were clumsy, careless, contradictive, unaccountable, filled with plausible deniability, while hurrying and dragging their feet all at the same time! This was a local move and ended up being a 6- and 1/2-hour ordeal! Manager not very cooperative, and CSR not very knowledgeable about policy and procedure where she is employed. DO NOT USE THIS COMPANY!!! At least this location.
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