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Recent reviews

N
12 Dec 2021 · MoveAdvisor
1.0 out of 51.0
Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one addition day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.
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G
26 Jun 2021 · MoveAdvisor
1.0 out of 51.0
Had reservation to have hitch installed April 28 and paid over $300 online for the service. On arrival at location I noted a homeless person living out of a derelict car in front of the building. I was told hitch did not come in. No one called to inform me. Was told I would be called and rescheduled when it came in. No call. I called several times to be told we will call you. Finally had them agree to give my money back on June 26. Now waiting for the refund.
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J
22 Apr 2021 · MoveAdvisor
1.0 out of 51.0
Part 1 How a huge company like uHaul can have such widespread dishonesty & shadiness. From blatant lies & misleading to total negligence with damaging my property to outright credit card fraud. I will NEVER spend a single cent with this company EVER again! I will also be sure to make EVERY person I know aware to NEVER use uHaul!!! I will post reviews & comments in every social media platform & review site to get the word out. #boycottuhaul Starting with the day of my move, scheduled a month in advance, reserved 2 uBoxes & uHaul's "moving help" service to pick up the boxes from my local uHaul store, deliver & load them & return to uhaul for shipping across country from Los Angeles to South Florida. Scheduled to start in the morning, the moving help guys went to pick up the reserved uBoxes & they were not available, they had to sit for 2 HOURS at the uHaul store waiting until finally were told to go to another location 45min away to pick up the boxes. When they arrived at that store ( in a really bad part of town & an area that I NEVER approved using) they were told they also did NOT have the boxes ready & they waited another 90 mins, at which time the shady, rude & incompetent manager told them he only had one box & a single trailer, so the movers brought the first box(a 45min drive from my apartment). They started bringing my things down to the street to load, after emptying half of the contents of my apartment down to the street they opened the first box to find it FULL OF SOMEONE ELSE'S PROPERTY!!!! I was having a panic attack! Is this what's going to happen to my things?! We were set to fly out that night to Florida,we were in NO position to change moving plans & had to just pray things would be ok.The guys then had to drive another 45min back to the store to return that full box & exchange for an empty one. The shady, awful manager at that location STILL only had 1 box to give them, they drove all the way back AGAIN. I contacted uHaul support while this was going on to document my complaints & the awful mess in handling my move. The manager of the second location called me back & was rude, sleazy & shady as they come. He tried blaming the issue on one of his employees and proceeded to have the nerve to COMPLAIN TO ME about his employees "laziness" I was just like wow, seriously how is this guy a manager? He then attempted to convince me "they are going to attempt to charge you more for their time, so I will send you this $100 voucher to give them"(rolls eyes). Trying to get ME to deal with his mess by sending a measly $100 voucher to give to the moving guys to compensate for the mess created by uHaul. I said no I won't be getting involved, you need to compensate them accordingly it's not my issue to deal with. I have a contract, nobody is charging ME anything more, the countless mistakes & negligence are all the responsibility and culpability of you & uHaul alone. Now I had 2 angry, irritated guys (w/good reason) handling my possessions, they wanted to be paid for their time and this uHaul jerk was trying to pass it off on me. He didn't like my response & continued to talk down to me attempting unsuccessfully to manipulate and con me into handling HIS mistakes. I later discovered FRAUD on my credit card that was used at that location THE NEXT DAY at gas stations all around the same area taking out cash off my card. I had to file disputes & cancel my card as a result. Coincidence? I don't think so. I believe this manager is engaging in fraud in partnership with these gas stations around his store. I've been in contact with the state attorney's office to INVESTIGATE uHAUL AND THIS MANAGER FOR FRAUD. Back to the move...in Part 2
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S
3 Aug 2020 · MoveAdvisor
5.0 out of 55.0
I researched movers extensively. Pods were only competitive against national van lines. I went with pack rat first. They agreed to the moving schedule I needed, but reneged at a later date close to my scheduled moving date. I called uhaul to inquire about renting a truck and was told about their upod moving system. I took a chance and went with them because they said they could meet my schedule. They dropped the uboxes on the date ordered, picked them up on the date ordered and delivered them 1300 miles away on the agreed upon date. Nothing in all six boxes was damaged, and the price was thousands less than any company. The boxes left a little to be desired as they were plywood covered by a tarp, but they functioned. I would highly recommend the box system. The only problem I had was the long wait on hold during the several times I tried to contact them. Overall a very good experience.
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J
2 Jun 2020 · MoveAdvisor
1.0 out of 51.0
Drove from Edmonton to Vancouver. Received moving truck completely filthy. (Previous driver and Uhaul company should have sanitizer the vehicle as per Covid-19 regulations). Tires were bald and considered illegal in Canada. Had to drive through the mountains, a 13 hour trip, road conditions raining. The water dripped into the truck cab and also into the storage area. Boxes and furniture were damaged. I will never use this incompetent company again. UHaul does not care about people’s safety nor their property.
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