U Haul

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. S

   Sherman R.

   Source: MoveAdvisor · Lake Villa, IL to Sebring, FL

   3 Aug 20203-bedroomPaid $3,900

   Long distance move.

   I researched movers extensively. Pods were only competitive against national van lines. I went with pack rat first. They agreed to the moving schedule I needed, but reneged at a later date close to my scheduled moving date. I called uhaul to inquire about renting a truck and was told about their upod moving system. I took a chance and went with them because they said they could meet my schedule. They dropped the uboxes on the date ordered, picked them up on the date ordered and delivered them 1300 miles away on the agreed upon date. Nothing in all six boxes was damaged, and the price was thousands less than any company. The boxes left a little to be desired as they were plywood covered by a tarp, but they functioned. I would highly recommend the box system. The only problem I had was the long wait on hold during the several times I tried to contact them. Overall a very good experience.

2. A

   Akalp S.

   Source: MoveAdvisor · Sandy, UT to Las Vegas, NV

   23 Aug 20182-bedroomPaid $561

   Moving.

   Because of very (and very very ) high price (and also price wise very different than each other -from $1500.00 to $5000.00) we decided to do the job (moving)- by renting a truck from U-Haul- by ourselves, which was costed-plus fuel $140.00- total $561.00d. So, we saved thousands of dollars even the cheapest price what we were offered.

3. O

   Oliver M.

   Source: MoveAdvisor · Westmount, QC to Port Moody, BC

   30 May 20201-bedroomPaid C$1,800

   Ubox from Montreal to Port Moody.

   My partner and I chose to use U-haul’s UBox service to move from Montreal to Port Moody. Both the location in Montreal and the one in 96th Av were extremely helpful and provided us with great service.

4. L

   Lauren S.

   Source: MoveAdvisor · Brookings, OR to Bend, OR

   21 Apr 20181-bedroomPaid $360

   Moving to Bend.

   I rented a u-haul truck, which went very smoothly. I had no problems. I hired Central Oregon movers, The two gentlemen, were terrific to unload the truck. I recommend this company. They were on time and they finished on time. These two gentlemen were very helpful and respectful. I had no problem moving to Bend, Oregon. The trip went very smoothly.

5. T

   Tanya B.

   Source: MoveAdvisor

   9 Feb 2012Paid $423

   Excellent experience in TN, Bad experience in AZ.

   I rented the 5 by 8 U-Haul trailer from Colours in Morristown TN, managers name is Charlie. He was absolutely wonderful and I would like him to get an excellent rating straight across the board. He went out of his way to help me get my family cross country. The bad experience was at the Tucson location on Ina, which was the origin of drop off. I called the 1-800 number that was on my contract from TN to get the location I was to drop the U-haul trailer off at. The CSR gave me the location of 4040 w. Ina in Tucson. I arrived at said location and waited for a CSR to take my paperwork. The CSR takes my paperwork , comes back and stated that he couldn't accept my trailer because I was not in his computer, and I had to contact the 1-800 number again. So I did and sat on the phone on hold for 30 minutes. Went into the store location to ask if there was anything that could be done to help me with the issue. I stated that my family and I had been on the road driving for 5 days. I had a 3 yr. old and 3 month old in the car that were hungry, tired, and tired of being in the car.He stated once again that I was not in his computer, and then rudely states that he had a full lot of trailers the size of mine and really didn't want my trailer on his lot. Suggesting that I drive to two other locations to see if drop off would be possible at one of them. He was very rude, obnoxious,disrespectful, and simply unpleasent. I stated there was no way after spending $423.00 @ the Knoxville, TN location for a hitch for my car, another $423.05 @ the Morristown, TN location for the 5 by 8 trailer, that I was going to further exhaust my family and be treated the way I was treated at the Ina location. I think for as much money I spent on the company I would of gotten a little understanding, and satisfactory customer service. The CSR wouldn't give me his name but the managers name was Josh. The address is 4040 w. Ina Rd. Tucson, AZ 85741,dispatching location #020038. Due to how I was treated I feel as if I am entitled some form of reimbursement. The people involved in this issue are as follows: Michael Carpenter of the Chapman Hwy. location(774066)(865)573-5582,which I would like to give a wonderful rating of excellence. Tim Pasely of TN (423)231-2379. Curt Fiehler of AZ (520)991-1964.

6. K

   Kristin R.

   Source: MoveAdvisor

   29 Jan 2010Paid $1,000

   My in state move.

   I had to relocate within California for a job and used UHaul. The truck was older and had problems climbing hills,brakes smoked. The trip took longer than usual because of the condition of the truck. Sorry U Haul.

7. N

   Naresh P.

   Source: MoveAdvisor · Tucson, AZ to San Jose, CA

   12 Dec 20211-bedroomPaid $247

   Moving Help of U-Haul will charge without their services

   Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one addition day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.

8. G

   George S.

   Source: MoveAdvisor · Greenville, SC

   26 Jun 2021Partial movePaid $300

   Hitch Installation

   Had reservation to have hitch installed April 28 and paid over $300 online for the service. On arrival at location I noted a homeless person living out of a derelict car in front of the building. I was told hitch did not come in. No one called to inform me. Was told I would be called and rescheduled when it came in. No call. I called several times to be told we will call you. Finally had them agree to give my money back on June 26. Now waiting for the refund.

9. J

   Jenn C.

   Source: MoveAdvisor · Los Angeles, CA to Pompano Beach, FL

   22 Apr 20211-bedroomPaid $4,000

   PART 1-Damage/Fraud/ NEVER NEVER Trust UHaul under ANY circumstances!

   Part 1 How a huge company like uHaul can have such widespread dishonesty & shadiness. From blatant lies & misleading to total negligence with damaging my property to outright credit card fraud. I will NEVER spend a single cent with this company EVER again! I will also be sure to make EVERY person I know aware to NEVER use uHaul!!! I will post reviews & comments in every social media platform & review site to get the word out. #boycottuhaul Starting with the day of my move, scheduled a month in advance, reserved 2 uBoxes & uHaul's "moving help" service to pick up the boxes from my local uHaul store, deliver & load them & return to uhaul for shipping across country from Los Angeles to South Florida. Scheduled to start in the morning, the moving help guys went to pick up the reserved uBoxes & they were not available, they had to sit for 2 HOURS at the uHaul store waiting until finally were told to go to another location 45min away to pick up the boxes. When they arrived at that store ( in a really bad part of town & an area that I NEVER approved using) they were told they also did NOT have the boxes ready & they waited another 90 mins, at which time the shady, rude & incompetent manager told them he only had one box & a single trailer, so the movers brought the first box(a 45min drive from my apartment). They started bringing my things down to the street to load, after emptying half of the contents of my apartment down to the street they opened the first box to find it FULL OF SOMEONE ELSE'S PROPERTY!!!! I was having a panic attack! Is this what's going to happen to my things?! We were set to fly out that night to Florida,we were in NO position to change moving plans & had to just pray things would be ok.The guys then had to drive another 45min back to the store to return that full box & exchange for an empty one. The shady, awful manager at that location STILL only had 1 box to give them, they drove all the way back AGAIN. I contacted uHaul support while this was going on to document my complaints & the awful mess in handling my move. The manager of the second location called me back & was rude, sleazy & shady as they come. He tried blaming the issue on one of his employees and proceeded to have the nerve to COMPLAIN TO ME about his employees "laziness" I was just like wow, seriously how is this guy a manager? He then attempted to convince me "they are going to attempt to charge you more for their time, so I will send you this $100 voucher to give them"(rolls eyes). Trying to get ME to deal with his mess by sending a measly $100 voucher to give to the moving guys to compensate for the mess created by uHaul. I said no I won't be getting involved, you need to compensate them accordingly it's not my issue to deal with. I have a contract, nobody is charging ME anything more, the countless mistakes & negligence are all the responsibility and culpability of you & uHaul alone. Now I had 2 angry, irritated guys (w/good reason) handling my possessions, they wanted to be paid for their time and this uHaul jerk was trying to pass it off on me. He didn't like my response & continued to talk down to me attempting unsuccessfully to manipulate and con me into handling HIS mistakes. I later discovered FRAUD on my credit card that was used at that location THE NEXT DAY at gas stations all around the same area taking out cash off my card. I had to file disputes & cancel my card as a result. Coincidence? I don't think so. I believe this manager is engaging in fraud in partnership with these gas stations around his store. I've been in contact with the state attorney's office to INVESTIGATE uHAUL AND THIS MANAGER FOR FRAUD. Back to the move...in Part 2

10. J

    Jane D.

    Source: MoveAdvisor · Edmonton, AB to Vancouver, BC

    2 Jun 20202-bedroomPaid C$1,200

    Moving with Uhaul.

    Drove from Edmonton to Vancouver. Received moving truck completely filthy. (Previous driver and Uhaul company should have sanitizer the vehicle as per Covid-19 regulations). Tires were bald and considered illegal in Canada. Had to drive through the mountains, a 13 hour trip, road conditions raining. The water dripped into the truck cab and also into the storage area. Boxes and furniture were damaged. I will never use this incompetent company again. UHaul does not care about people’s safety nor their property.