U Haul

Reviews

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1. C

   Cullen

   Source: MoveAdvisor · Easton, PA to Elkton, MD

   28 Dec 20183-bedroomPaid $300

   Scum bags and very bad quality work!!

   I hired this company Qhaul to come move my truck 26ft into the apartment. Quam called me 2 days before to acknowledge he got the order to do the job. I asked him to bring help if he wanted too. Well let’s start there. When they arrived Quam told me to stay in the truck the whole time while I was directing where things go. Then they knocked on all my neighbors doors to get a car moved so they didn’t want to walk 6 extra feet off the sidewalk. One of them smelled like beer at the end of the job, did damaged to my apartment, damaged my furniture, broke the flood light in staircase even after one of the guys admitted breaking it, the company still denying to fix it. They were rushing the whole time after telling them to slow down multiple times. They drug my box spring across the whole floor of the truck and it’s all dirty as it won’t come off or they pulling things out of the truck like it’s a rag doll causing more damage. They never cared about the quality of the work it was just speed. Ex. They tried lifting a 7ft couch over straight in the air to heights of 12 ft to pull over a balcony with 2 people while the staircase was in front of them. Quam told me they did not want to use the stairs as couch would not fit. Well I made them take it upstairs and it fit!! At the end of the job I popped into the apartment and saw damages I found. Quam started taking pics of the damages that were there and said that they were already there. I did a pre inspection sheet before they arrived that has no damages on it for walls/ front door. After paying them and time went by Quam called me like 10 times. I thought he forgot something. Wrong!! He cursed me out onthe phone saying I owed him more money as invoice said maid services and I owed him another $60. I told him about the mistake must be wrong and that I picked movers on site and not maids. The night he called me before the move he said he was a mover. So where this came from I have no idea. He even threatened to come back to my place and I had to call the cops!! Not I am in a dispute where they are denying that they did come, your wrong , you got got maids not movers, and all the bs a typical crap hole service company gives you when they don’t take responsibilities in their actions. I highly do not recommend them!! Stay away if you want to keep your furniture in good shape I am not recommending this place to any one.

2. M

   Matthew C.

   Source: MoveAdvisor

   22 Aug 20181-bedroomPaid $1,000

   Lost my pods.

   Its been over a month now and my pods have not been delivered as promised. Company alleges that pods were split into two shipments!! a couple of weeks apart!!. They claim that the pods were sent to two different paces but can't be delivered cause their truck is broken Meanwhile all my stuff has to be replaced. I have filed a claim with the u haul insurer. My home owners insurance wont help unless I call the police and file a stolen items report which I may do in the near future. Customer care answers about one out of 4 calls.UGH.

3. J

   James G.

   Source: MoveAdvisor

   10 Dec 2014Paid $120

   Uhaul company theives.

   My daughter rented a u-haul and I drove it back to the u-haul location at San Jacinto ca. I had to stop off at the bank to obtain some monies I had put the monies into the tray between the seats a total of $ 120.00 until I could put it into my wallet and when I got to the u-haul and because I was very tired and had not eaten for a few hours I left the monies in the truck and about an hour later I realized what happened and went back there to retrieve my monies and of course the monies were not in the truck I talked to the manager who was (She) was very non-professional and simply told me her employees are not theives. My grand daughter age 7 actually saw the service employee who checks return trucks saw him grab the monies and put it into his back pocket I called the police and they did show up searched the man's pockets and of course found nothing although the police did say that an hour and a half has passed and the man also went on a lunch break. Make sure you take everything personal out of the cab when returning a truck back to this location. I also talked with the U-haul corporation complaints office and said they would investigate this matter and get back with me and this incident happened on August 10th 2014 and have not heard back from them now going into 4 months. U-haul ,San Jacinto Hemet, CA.

4. B

   Bdh

   Source: MoveAdvisor

   21 Jun 2013Paid $1,900

   Avoid U-Haul at all costs.

   Several months ago, I was planning a cross-country move and checked into UHaul's U-Box Pods system. I spent an entire day on the phone with them, because I kept getting "transferred" and cut off. I spoke with seven different people, and got seven different quotes for the exact same scenario. They refused to send me a quote in writing (ie. an email) until I'd paid them an amount ranging from $240 to $650, depending on who I was talking with. I asked to speak with a manager, and kept being transferred randomly to various non-managers. Not that it mattered, because when I did get someone who said he was a manager, he was as clueless as the rest of them. I had such bad vibes about the company that I changed my entire plans for the move and did NOT use UHaul. Now my son has made a cross-country move, and he did use UHaul's U-Box pods. He's been in his new location for a month, and hasn't gotten anything except a runaround from UHaul. They didn't show up to pick up the boxes the day they said they would. They sent him an email stating they were going to charge him for storage, even though he doesn't want anything stored. They were supposed to have delivered the boxes within two weeks. It's a month - no boxes, and no one seems able to tell him where they are or when they'll be delivered. He's been reduced to threatening them with legal action if they don't deliver. Carry your worldly goods on your back if you have to, but avoid UHaul like the plague. I've never dealt with a more inept, unprofessional, poorly run company in my life, and that includes spending endless hours on hold with AT&T's laughably named customer service. I did get to hear at great length about one UHaul rep's daughter, who's a long haul trucker, so if that's what you want from a moving company, then maybe they're right for you. Anyone who actually wants to move their possessions would be well advised to look elsewhere.