23 Oct 2024 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY UNDER ANY…
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There have been 30 complaints filed with the Better Business Bureau in the last 3 years. Unfortunately, I did not find out about that until after my horrendous experience with this company. My property was picked up on July 4, 2024. I was told that because it was a move of 2000 miles or more the company had 21 business days for delivery. When I inquired what date that would be, I was shuffled from Roxy, Amanda, Shannon, Brandon to each other and never given an answer, This company contracted with MNS transport who's point person is "Frankie". 21 days came and went. Then "Frankie" told me that I contracted for 30 days storage. Total LIE. I waited 2 1/2 months for delivery getting the run around and finally just ignored. When the delivery came it was only 1/2 my stuff and there were damaged items. I made a police report and waited a total of 3 months to receive the totality of my stuff. The second delivery driver Called me at 1 a.m and demanded to deliver at that time. Keep in mind the delivery also includes putting furniture back together. When I said this was unacceptable, without telling me, the driver dumped my stuff in the parking lot/sidewalk of my apartment building in the rain and left it there. I discovered it there when I went outside in the morning. More damaged and missing items. I asked for my money back for the entire experience and was told that to ask for that is unfathomable. I have pictures, texts, emails of all of this.
Date of experience: October 20, 2024
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