2 Sep 2022 · MoveAdvisor
1.0 out of 51.0
Predatory business practices at Unigroup and United Van Lines and their local agent, Conejo Valley Moving and Storage/Blue Chip, flows from top down and even reaches to the receptionists answering calls. Do not use United Van Lines or their local agent Conejo Valley Moving and Storage if you value your belongings, your departure home, or your destination home. Our move in June 2022 was one headache after another because we trusted United Van Lines since we have had positive moves with them in the past. Conejo Valley Moving and Storage use their affiliation with United Van Lines to get business, then destroy your belongings, and slap you in the face on their way out.
The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the sales person, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture.
When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices.
They absolutely do not care about the damages they caused. They have a one woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis Doody, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster.
We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.
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