United Van Lines

Reviews

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1. J

   John C.

   Source: MoveAdvisor · Stratford, CT to Fort Mill, SC

   10 Dec 20204+ bedroomPaid $6,400

   Out Standing Review For William B Myer/ United Van Lines

   To whom this may concern. Working with William B Myer was just an honor, the driver Jose Varas worked on our system moving our house from Connecticut to South Carolina The local technicians from William B Myer and also from United down here at South Carolina worked 110%. We highly recommend them to anybody that is moving out of state to use their service, it was just a nice piece of mind to know that we did not have to worry about any of the move. By the way the price was right on and a good price Regards John and Sandra Corb 12-09-2020

2. J

   John W.

   Source: MoveAdvisor

   30 Apr 2016Paid $6,000

   Timely, helpful, as promised.

   What we liked most is the way this company and its employees were helpful, and did what they said they would do. Ways were suggested to save money on the move, extra boxes were supplied, and everything was done on time. Good follow-up and attention to detail. Would recommend very highly. Darlene Turner, andDick Abernathy and the packing crew were all very helpful. On the day of the move we were contacted by the office to see if the all was going well, the packers seemed to take care to insure items were not going to get damaged, and a good review of any problems on any furniture were noted and shown to me. After the packing of the truck the crew cleaned up everything and after the move followup was made.

3. G

   Gon M.

   Source: MoveAdvisor · Cranberry, PA to Marietta, GA

   22 Jun 20204+ bedroomPaid $7,500

   Low commitment to Quality and Safety.

   I recently hired United Van Lines to complete my move from PA to GA on May 22nd. United sub contracted the move out to Parks Moving Company out of Pittsburgh. Overall the move went well however there were some damages to my property. I have moved many times so I understand this happens but it is how claims are handled that demonstrates the quality and reputation of the company. In this case, downplayed the damages and has suggested unsafe repairs which would create a safety hazard to my family. The individual has suggested that load bearing items or delicate china should be glued together. The individual stated that 2" wide shims could be inserted into a 500# china cabinet so it would lean backwards (then the damaged base wouldn't be noticeable). He stated that the floor wasn't level even though he has photos documenting the fact that the china cabinet is the only thing that is leaning. The individual actually stated that destroying a custom china set didn't obligate the company to it since cracked china could still be used. I identified all my high value merchandise which included the china, china cabinet, piano and tables. Several of the items had custom shipping containers which were also destroyed (The adjuster did not propose a settlement for the shipment containers despite receiving numerous pictures of the damage.) I have over $3000 in damages and he has proposed a settlement of $150.

4. M

   Marc P.

   Source: MoveAdvisor · Frisco, TX to Heber City, UT

   12 Feb 20254-bedroomPaid $13,500

   Look Elsewhere

   Estimator under estimated load - had split load - the second load showed 4-5 weeks later (then sent an invoice for $12,000 but $0 owed for second load - Why?) . Couch was extremely dirty. we had chips on dining room table and chairs. Lowest cost does not equal a good moving experience. Would Not recommend.

5. G

   Gary S.

   Source: MoveAdvisor · Atlanta, GA to Westport, NY

   12 Dec 20224-bedroomPaid $19,000

   The Worst

   They misplaced 12 items on our move. Now 1 month later they seem to have found some of them and still have not delivered them. They, as is their practice, are falling back on their overflow shipment clause to not pay anything for their inability to do what they were contracted to do. In addition, they destroyed a large number of valuable antiques after we paid for "safe storage" for a couple of years , as we got stuck in the Covid building delays on our new house. Now we are getting the runaround on our claims. So, if you want to get you stuff delivered when your mover is contracted to and you don't want your antiques delivered as a pile of kindling then do not use Suddeth/United.

6. J

   Jerry E.

   Source: MoveAdvisor · Boulder, CO to Little Rock, AR

   2 Dec 20224-bedroomPaid $29,000

   DO NOT HIRE

   Do not agree to their “tariff - UMT1”. Ask to read it and pay particular attention to the part that states if they create an “overflow shipment” situation, they can be any length of time beyond their delivery window and not have to pay you anything if you file a delay claim. The bad part about this “tariff” is that they are in total control of the logistics of a move and can show up at your move with an almost full van and then tell you that you have an “overflow” (due to their poor planning) and then take advantage of their ability to not be contractually obligated to their delivery date obligation. If I can warn anyone not to hire United this will at least be the consolation that I get for them being collusive.

7. M

   Michael S.

   Source: MoveAdvisor · Simi Valley, CA to Ventura, CA

   2 Sep 20224+ bedroomPaid $5,000

   Moving within California

   Predatory business practices at Unigroup and United Van Lines and their local agent, Conejo Valley Moving and Storage/Blue Chip, flows from top down and even reaches to the receptionists answering calls. Do not use United Van Lines or their local agent Conejo Valley Moving and Storage if you value your belongings, your departure home, or your destination home. Our move in June 2022 was one headache after another because we trusted United Van Lines since we have had positive moves with them in the past. Conejo Valley Moving and Storage use their affiliation with United Van Lines to get business, then destroy your belongings, and slap you in the face on their way out. The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the sales person, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture. When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices. They absolutely do not care about the damages they caused. They have a one woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis Doody, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster. We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.

8. J

   Joanne D.

   Source: MoveAdvisor · Spokane, WA to San Antonio, TX

   4 May 20222-bedroomPaid $10,457

   Buyers beware A lot of promises upfront and no follow through

   My move was from Spokane WA to San Antonio TX I was promised my household goods no later than 7 May. When my goods were picked up I was told I would be given a delivery date the next day. It is the 3rd of May and I still do not have a delivery date. If it is late United Van Lines reimburses 100 dollars a day What a joke That doesn’t even pay for one day in a hotel. This is the most unorganized company I have ever dealt with. I have moved many times in my life and this is the worst experience ever. I am paying over 10 grand for this move and the customer service is non existent. When booking a move I would expect all pieces of my move in place before picking up my household goods. A driver was assigned just a few days ago. Moving is stressful enough and United Van Lines has made my stress level even worse. From Christopher Wells who gave me the estimate to Sara Carazos in Austin the service has been the worst. Anyone planning a move make sure you get all the moving parts verified before booking. Beware of United Van Lines A lot of promises made and no follow through.

9. S

   Susan D.

   Source: MoveAdvisor · Cleveland, OH to Los Angeles, CA

   23 Feb 20223-bedroomPaid $11,800

   Traumatic Experience

   I lost the entire contents of my move. A wheel bearing fire caused the fire an hour after departing from my home. I was not told of the location of my items for several days. I was eventually sent phots, only to discover the entire contents of my belongings and one other family, wad tossed into a giant dumpster, making it impossible to retrieve any salvageable items. Claims representatives were impersonal and uncaring. I was never told to insure my items at the true replacement cost, resulting in a personal loss of over $60,000

10. D

    Dipesh A.

    Source: MoveAdvisor · Chicago, IL to Dallas, TX

    4 Jan 20224-bedroomPaid $7,500

    Awful Company - Do not use and waste your time and money

    We used United Van Lines to move cross country in June 2021 from Chicago to Dallas. Through United Van Lines I was assigned a local agent in Chicago to coordinate my move: Armstrong relocation. When we received our stuff in Dallas, all the boxes were damaged since they didn’t tie/secure the treadmill. Our mattress was ripped and some furniture was damaged. Our Treadmill was damaged beyond repair. I filed a claim in August and United Vanlines still hasn’t settled the claim, even though they have already picked up the damaged Treadmill for junk. I filed a dispute with my credit card company to block the payment for the claim amount, since they were not responsive and were hoping that would put pressure to help resolve my claim, but looks like they don’t care. While I received a credit for the claim amount, I would like to close this matter, but they have stopped to responding and won’t communicate with me anymore. Do not hire this company for your move.