27 May 2020 · MoveAdvisor
1.0 out of 51.0
Do not use United Worldwide Moving. They are absolutely unreliable. We set up our move from MI to CA. They arrived at our home to move our belongings out AFTER MIDNIGHT. They used a random, old box truck not associated with the company. The movers tried to get us to pay them CASH and said we owed much more than we were quoted.
Upon moving to CA, we gave them a 1 month notice about our move in date. They confirmed. One week before our move in, they said we gave them a different date and that our things "could be there this week, or the next. Usually within a few days of your requested date we get it there. We will call you when we load it up." NO CALLS CAME FOR OVER A WEEK AFTER OUR MOVE IN DATE.
We called and called. We constantly received excuse after excuse. Nearly a month has gone by, and we still DO NOT have our belongings. We have been in our empty apartment while this company disrespects their customers.
Finally, they give us a date that they will be here. They say our complex will not fit the truck they are sending, so we can pay $350 for a "shuttle" to take our things to our apartment - and then they charge $75 for every 7 steps that they must carry things up. So an additional $500 on top of the initial quote that supposedly covered everything. They are scammers. Our other option was to rent a Uhaul ourselves, but they will not held load or unload our belongings. We will not give them another dime, so that is our plan.
Of course, they tell us the truck will be here Thursday. We rent our Uhaul, take off work, free up our day - and then AFTER WE CONTACT THE COMPANY 24 HOURS IN ADANCE - something THEY told us they would do - we get notice that the truck has "a radiator issue and the delivery is looking more like Saturday".
Every single worker makes excuses, is unreliable, they do not care about their customers, and will try every tactic to try and get your money without putting any speck of quality service into their initiative. They should be out of business.
DO NOT USE UNITED WORLDWIDE MOVING.
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