3 Dec 2025 · MoveAdvisor
1.0 out of 51.0
I would give 0 stars if I could. This company does not communicate with their customers AT ALL. My best friend was moving from TX to GA and I signed and paid for the first part of the move. Below is a timeline of events:
• Pickup was scheduled for Friday 11/21/2025. She received no call, text, or email.
• After she called, she was told the truck was having issues and would be contacted between 12–2pm. That did not happen.
• At 2:30pm called again and was told the truck would not be available until Sunday.
• I waited for the pickup on Sunday between 12–2pm. No one arrived.
• After calling again, we were told arrival would be at 4:30pm.
• I was quoted WAY higher than what Rachael was quoted originally!
• She was told delivery would be the following Wednesday. No communication was provided.
• She has had to call multiple times to be told the truck was still in Texas undergoing various repairs/inspections. Each day she was given a different explanation.
• She was later told it would arrive Friday, then Sunday/Monday, all without any proactive communication.
• Calls and texts to your representative (Yuri/Yari) were ignored.
• When she called the main office, she spoke to Jessica, who was extremely rude, offered no answers, and hung up on her.
• The driver eventually contacted her and told her he could not access the delivery location because of a felony, which prevents him from entering the military base (WHICH I ADVISED THE THE COMPANY IT WAS GOING TO A MILITARY BASE WHEN THEY WERE PICKING UP THE ITEMS AND WAS TOLD IT WOULDNT BE AN ISSUE!!). No one has contacted my friend to provide an alternative plan.
• As of today, Wednesday, we still have no delivery date, no communication, and no resolution!!!!!
At this point, this is a clear breach of contract, including:
• Failure to pick up and deliver as agreed
• Failure to communicate
• Failure to provide a driver capable of accessing the delivery location
• Repeated misinformation regarding the truck’s status
• Unprofessional and hostile interactions with staff
and to top it all off, I had to sign a statement stating I cant file a chargeback with my credit card company... speaks HIGHLY on how SHADY this "business" is!!! Please contact Rachael with a SOLUTION.. ASAP!! This business is horrible and not worth the money we have paid!!
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