20 Dec 2023 · MoveAdvisor
1.0 out of 51.0
Worst moving experience of my life. If I could give Lojik Van Lines a negative rating, I would in an instant. This was by far the worst moving experience of my life. I was originally quoted approximately $2800 to move my items. The Saturday before the move, I was contacted by the broker who informed me there would be an additional charge of $1000 to cover bulk fees for 2 arcade games. When the movers arrived, they charged me an additional $1039.00 for the same arcade games, stating they could not stack anything on top of the games and I needed to pay for the "wasted space". In the end that overall costs was over $5000.00. However, it doesn't end there. The movers left my house in PA on 12/6/23 and told me it would be 3-7 days before delivery in **. I called the main office on 12/8/23 and informed them I had to go out of town on a business trip to TX, so my items could not be delivered until 12/15/23, in which I was told "it was not an issue and they would alert their dispatch office". I called again on 12/11/23 from the airport just to ensure they were aware of my business trip and was once again told "it was not an issue and they would alert their dispatch office". At 1:40PM on 12/12/23, I was called by the driver and was informed they were delivering my items in NC the morning of 12/13/23 between 7am-9am, I told the driver I was out of town on business and that I had called their office twice to inform them. He told me the only thing I could do was to pay a re-delivery fee or have them get storage unit that I would in turn pay for. Their dispatch called me and the lady who's name I will not put in this review was EXTREMELY rude. I then called 8 different people at their company and was told the same thing. I ended up having to book a red eye flight from TX to NC for 12/12/23, in order to be there the morning of 12/13/23 to receive my items. Only to find they stacked items on top of the arcade games they charged me $2000 to NOT stack on top of.
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