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Recent reviews

N
20 Dec 2023 · MoveAdvisor
1.0 out of 51.0
After my extremely disappointing move job with VELOCITY from New York to Texas in which Velocity destroyed my furniture's and lost several boxes of memories. I wrote to BBB about my experience with Velocity. Velocity responded to BBB claiming they would reimburse me $500.I never received this $500. I contacted the Velocity office several times but the manager Oliver is always out or in a meeting. DO NOT USE VELOCITY THEY ARE NO GOOD. ONCE THEY GET YOUR MONEY THERE IS NO ONE TO COMMUNICATE WITH. THE DOT NEED TO GET INVOLVE. IF THERE WAS A ZERO RATING THIS WOULD BE MY RATING OF THEM.
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N
20 Nov 2022 · MoveAdvisor
1.0 out of 51.0
DO NOT USE MOVING COMPANY VELOCITY/INTERNATIONAL VAN LINES. From Brooklyn, NY to Frisco, Texas Most of the my belongings DAMAGED or LOST. I hired International Van Lines for the move job, total charge would be $5752.01 to be paid in three installments. $1972 paid on May 12th to Gloria Sanabria IVL. On day of pick up June 11th Velocity moving showed up, International Van Line rep never informed me of the Velocity moving company. Velocity movers requested payment which was paid in the amount of $1890 via check. On June 22 delivery at destination Texas arrived the Velocity driver requesting the final payment of $1890.01 which was paid by check. After unloading two beds, base and air chambers destroyed, T V stand and computer desk destroyed. At lease five boxes missing. Their insurance ANTHEM CLAIM MANAGEMENT LLC is offering $210 for my loss. I had to purchased two new beds costing $13600 and TV stand $180.
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K
20 Apr 2022 · MoveAdvisor
5.0 out of 55.0
Bruce my coordinator was extremely helpful explaining everything. I called him back several times and he was always helpful. Sheldon and his team worked very smoothly moving my belongings. They were very friendly and worked efficiently.
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D
5 Sep 2021 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Please read all the reviews before you even considering this company. I moved long distance New York to Denver. For this move I choose a highly rated company to pack contents and fully unpack and dispose of trash. My job was then passed on to Velocity after I had given a sizable deposit to the other company who passed the job on. Then the nightmare began. The truck arrived late, I was never informed the they would not meet the date. When I called the said, “didn’t you read the fine print we have 21 days.” Well I gusss 21 days would have been better than 29/30 days without furniture and clothes. So get this, they hire people to unpack and unload from CRAIGSLIST!!!!!!! REALLY CRAIGSLIST!!!!!! So promptly on the first day one of the Craigslist workers robs the cab of the truck, steals the drivers wallet and stashes my custom mattress. Naturally the police had to be called in. So, almost everything piece of furniture had scratches or was broken, the Chinese medicine cabinet had its hinges ripped off, antique mint condition singer sewing machine is broken and cracked in multiple locations, expensise glass broken, ceramic art broken and a very large porcelain lamp from grandmother shattered and the list goes on. If you want to hire a top notch cross country moving company don’t even consider this one just look under cross country movers on CRAIGSLIST.
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S
16 Aug 2021 · MoveAdvisor
1.0 out of 51.0
Booked a NYC to Seattle move with international van lines that was subcontracted to Velocity. On moving day we were up charged $3000 despite having a thorough estimate from international van lines. Initially our moving consultant told us our belongings should arrive close to our first available date given that we were giving them over a month for transit. When our first available delivery date came we called and were told they had no timeframe for delivery. Ultimately our stuff arrived close to the end of our 21 day window. In fact we found out it hadn’t left New York until well over a month after it was packed. Where was it all this time? We were told storage was not required for our move. The delivery company insisted on coming on a Saturday despite the fact that we informed them many times we had a wedding to attend (our only out of town obligation this month). My wife was forced to miss the wedding to accept delivery. They were unable to work with us on this and then charged us another $850 for a shuttle. Ultimately when our stuff arrived over 20 boxes were missing as was a mattress, end table, portions of our bed frame, our peloton bike, ski equipment, and this list goes on. This is a huge fraction of our items! How do these go missing? We still have nothing to sit on and no bed to sleep on. They also insisted on full payment in all cash. So now we’ve payed almost double our initial estimate for delivery of roughly half our belongings close to 3 weeks after we expected. My only hope is that we can recoup the cost of these items plus damages. I will be contacting a lawyer. Do not use this company.
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