Velocity Moving & Storage

Reviews

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1. K

   Kathy P.

   Source: MoveAdvisor · Cranston, RI to Bloomfield, NJ

   20 Apr 20221-bedroomPaid $3,000

   My move

   Bruce my coordinator was extremely helpful explaining everything. I called him back several times and he was always helpful. Sheldon and his team worked very smoothly moving my belongings. They were very friendly and worked efficiently.

2. B

   Bos M.

   Source: MoveAdvisor · Boston, MA to Minneapolis, MN

   5 Apr 20211-bedroomPaid $3,900

   I got my stuff, all else was rough

   I'll start by saying that I did end up getting all of my things. However, this is a 5 star review because the below message would not post when I attempted a 2- and 1-star review. THE CONDITION of my things, especially the things that were packed by the movers, was rough - lots of chips, scrapes and dents in my furniture (dining table and chairs were especially bad, and a piece of my brand new west elm wooden bedframe was broken), and the boxes I had packed were very banged up. THE COST, despite the salesperson reiterating over and over that I was below the minimum amount of things and some additions would not increase the price, ended up being $800 greater than what I was quoted. Additionally, despite sub-par service (outlined below in the communication paragraph) the movers at my pickup location scoffed at the $20-per-person (for 3 movers, for a 1 br apt) tip I gave them, and argued that it should be more. THE COMMUNICATION: I'm breaking this into a few subsections, because there were several areas where this was a very poor experience. - Once I paid my deposit, I heard very little by way of timing or expectations from the company, despite several check-ins and follow-ups. Additionally, I kept getting different answers as to how much money was owed at pickup and drop off, which is particularly frustrating given you need to pay in cash or cashier's check at drop off - When the pickup movers were on their way, they said they couldn't find my address. Later when review the paperwork, I realized why: my street name was spelled wrong despite my correcting it several times with the organization. The foreman who ran through the paperwork tried to rush me through it - waving off any questions I had until I pushed. The movers also did not have the correct item list for my move, nor did they expect to pack several of the things I was assured were part of my quote (lamps, mirrors, etc). I'm still not sure if that was a ploy for the price hike or an honest miscommunication - either is unacceptable for a logistics-based company. - I also was told by the salesperson that I would get my things within 2-14 days of the PICKUP. Once my things were packed, they "reminded me" that the delivery is 2-14 days from the day I note that I'm ready to receive my delivery. So, instead of my things arriving a couple days after I was in my new apartment, they arrived more than a week after I was in my new apartment. This was avoidable and a waste of money, as I'd made housing plans based on their previous promises. OF NOTE: when I checked in on the Friday prior to the "Some time between Sunday-Thursday" range they'd given me earlier that week, I was met with an auto-reply message about their policy of providing timing details only 24 hours in advance. Only after I asked (politely! I swear.) if they would be able to give a narrower window, or at least an idea on when they might be able to follow up with more timing details, I got a vague "this weekend" with no clarity on whether that was in regard to the drop off or when they'd have more information. Overall, I was treated poorly the entire time, and it was far more expensive than it should have been, both in the cost itself and the separate arrangements I had to make due to their poor communication. I highly recommend going with a different, if even seemingly more expensive, option.

3. B

   Barbara F.

   Source: MoveAdvisor · Astoria, NY to Fort Lee, NJ

   20 Feb 20211-bedroomPaid $1,075

   Great experience

   We used Velocity for moving from NY to NJ. Jarrett and his team were great, working very fast and efficiently. We expected the moving to be stressful and hard but they made it very easy for us. Great job, Jarrett and team!

4. J

   John O.

   Source: MoveAdvisor · New York, NY

   11 Feb 2021Office movePaid $1,000

   Excellent service

   The crew arrived on time and were very professional and courteous. The shipment was delivered in excellent condition and the foreman took the time and care to make sure that everything was just as I wanted it. This is my second time using Velocity and both times have been free of delay and problems.

5. M

   Mark Z.

   Source: MoveAdvisor · Tenafly, NJ

   16 Dec 20184+ bedroomPaid $2,400

   Very impressed.

   I have used Velocity Moving to move my house last month and I was very impressed with their level of professionalism and customer service. The moving team was very professional and easy to work with. They showed up on time and worked very hard. Although it was a very cold and snowy day, they did not stop until the move was completed. They protected all of my furniture and handled them very carefully. They also did assemble and reassembled all the furniture without a problem. Their price was very competitive and transparent. Highly recommended for anyone looking for a trustworthy moving company.

6. C

   Candace

   Source: MoveAdvisor

   27 Mar 2015Paid $1,500

   Fabulous Moving Company.

   I have to compliment Velocity Moving and Storage. I contacted Velocity on a move and they were amazing!! They were on time, professional and a pleasure to work with. I recommend them for all your moves! They wrapped everything securely including mirrors and were on time delivering my stuff and performed quickly. Everything was in tact and all I can say is that they were amazing and very very reasonably priced. The guys who picked up and delivered were great. It was easy and stress free!! 5 stars!!

7. D

   Darrin H.

   Source: MoveAdvisor

   20 Mar 2014Paid $4,682

   I am very pleased.

   We hired velocity for the first time and I was very pleased with their service. Three movers and a supervisor came with a large van. They did the work way faster than we thought. Their crews had positive attitudes, worked promptly, and were very alert on our belongings. They delivered a really large cabinet through a narrow flight of stairs and assembled some Ikea stuff. There are a lot of bad companies out there but from my experience I can say, they are great. We will continue to hiring them and highly recommend them.

8. C

   Curtis N.

   Source: MoveAdvisor

   17 Mar 2014Paid $5,642

   Highly recommended.

   It was quite a different day for me. Had all my items wrapped and moved out of my apartment on the truck in about three hours only. It was wonderful. They made the process seamless and enjoyable. The guys worked exactly how the move should be. They took apart and reassembled big furniture. They were especially helpful with my circumstances as I requested them to pick from multiple locations. The total experience was flawless. There was no headache throughout the move. Highly recommended.

9. C

   Carl Q.

   Source: MoveAdvisor

   15 Mar 2014Paid $4,705

   Spectacular moving.

   This was the best move I've ever had. Their communication was absolutely encouraging. The guys were supposed to arrive at 8 am but surprisingly came up half an hour early. They checked off my inventory list and started working. It took them around only 3 hours to pack and move all my belongings out of my apartment. All guys were entirely focused on job. They didn’t take any break and didn’t even arise any complaint on any issue. There was no secret charge at the final bill. I paid what they quoted me. Only the tip was added with my spent amount. The total moving experience was spectacular. I have already referred them to my acquaintances.

10. D

    Debrah O.

    Source: MoveAdvisor

    11 Mar 2014Paid $4,358

    They are perfect.

    I moved my belongings with the help of this mover. The result was great. All velocity crews have been polite and friendly. They executed perfect follow up over the phone and via email. They were always on time. I now understand why my maximum friends say about this mover. It has been effortless to communicate with their sales manager. Actually, based on my several friends’ suggestion, I could only depend on them. They were incredibly friendly and extremely efficient. They even got our large cabinet out of small room through narrow doorway without any incident. I would certainly recommend them.