13 May 2012 · MoveAdvisor
1.0 out of 51.0
When speaking with Nichole at Verizon Van Lines, I felt comfortable that my experience was going to just fine. I've read many reviews online before going with Verizon. Makes me wonder if they've created their own reviews because that was the first thing Nichole mentioned on the phone. I received quotes from larger moving companies that were many hundreds more. I thought, I can save money and go with what appears to be a solid family moving company. They were suppose to arrive between 2-4pm instead arrived at 8pm. I was told they had issues with the truck, which is fine I understand things do happen. The movers arrived in a Penske truck and without an inventory list that I gave Nichole over the phone and had to verify. So I had to go over the inventory to verify my stuff would fit in the truck. I paid $150 extra for my glass to have special packaging. They wrapped the glass in moving blankets, nothing different than the rest of the furniture. When I asked the movers about special packaging they informed me they wrap all glass in moving blankets and this isn't anything special. I didn't get this amount refunded to me either after requesting it. When the stuff arrived I noticed some scratches on the furniture and my mattress and box spring were not wrapped. It went into a storage building where it will be until June. I'll inspect to see if there are more damages then. The movers unloaded some furniture that was for another person and I had to inform them it wasn't mine and to put it on the truck. When I attempted to reach out to Verizon Van Lines I listed my complaints and let them know I would file a formal complaint. They saw this as a threat and instead of making a customer feel better, I get this. I have been in the moving service industry for 30 years and have always treated clients with respect , however we will not work under the threat of slander and or liable and will use all means to protect our name and branding from false and inaccurate statements including legal means if necessary. So my advice if you are looking for a moving company, spend the extra money and go with a well known one. .
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