10 Mar 2023 · MoveAdvisor
1.0 out of 51.0
Poor communication from the start. After precisely triple-checking my inventory list with Budget Van Lines regarding my cubic feet, Adam with Victory Movers (subcontractor for Budget Van Lines) immediately started trying to raise my cost by telling me I was double-over my cubic feet allotment, at my pickup location in Tennessee. At my delivery location in Missouri, 8-days later, with no effort on their part to communicate with me, Victor showed up with a 65-70 year old man as his helper. They spent the entire unloading process arguing with each other, aside from Victor telling me I was double-over on my cubic feet, and also telling me that anything over 7-stairs was going to cost extra. Also, the floor of their long box truck is channeled, grated aluminum, and both Victor and the older man were rough with my furniture trying to slide it around, and they were rough with their dollying, so I ended up with scuffs and torn-away furniture glides. Budget Van Lines told me about getting them within 75', but Victor was upset with being 30-40' away from the two doors I made available, and he asked me if he could pull into my yard so he could back up to 10' away from one of the doors. I told him no and he was rude from that point on. I am also not pleased with Budget Van Lines who sells their brand by telling you they have more trucks on the road than any other company, but then subs out the work to a mess of a moving team.
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