21 May 2021 · MoveAdvisor
1.0 out of 51.0
I do not think they even deserve one star. I hired them to move me for 1.7miles, less than 5 minutes move. They charged me over $1800 for this. I paid full insurance for the move. The movers were sitting around and not doing anything in the hallway, when I asked, they said they are waiting for people to bring drill. That wait they claimed was “2 hrs. and 4 people that they billed me”. They used the drill when they are packing the items and only 5 minutes’ drive. My place has video and can proof this.
When they put the furniture in the room, I notice a huge chip on my dresser - and their response they have no idea what happen. When they slide the railing and hit the dresser, I was there and saw that happen. Then, they destroyed my shoe storage and told me, it was destroyed.
And after they left, my 8x10 area rug was missing, I called them, and they denied and said was delivered. I called my old apartment and they pulled out over 60 camera footages and found the rug outside of the building and they saw the movers left there. The dresser and nightstand they damaged were brand new and cost around $8000. I sent the receipt to them and they said they will pay me $550. $8000 to $550, how do you even come up with this number. I told them I need to dispute this because the amount is too low to get them repair. The claim lady said - this is the final settlement and sent me a two pages document – looks like ransom note that we saw from movie – cutout from newspaper with strange wording like “notary republic” and incomplete sentences. They are clearly committing some insurance fraud with that page.
I moved cross counties for so many times and this was the worse moving company I ever used.
I filed a BBB case against them and suing them now at small claim court. This company is a rip-off and fraud.
Talking about customer service, I cannot believe that they are doing this to their customers. Someone shall investigate their paperwork and find out how many cases that they over charge customers on insurance and not paying the damages.
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