2 Jul 2018 · MoveAdvisor
1.0 out of 51.0
Same problem experienced by other reviewers. They deceived by providing with a competitive quoted price to win the business and then charge a substantially increased price on moving day. This is my story: I needed a two-stops moving service. The sales agent (Francisco) came to my two-bedroom townhome in Sunrise FL to check the volume to be moved. During the visit, I explained that some things were to be moved within Weston, FL (less than 4 miles away) and the remaining would go to Palmetto Bay, FL (approx. 40 miles away). After the sales agent visit, I received a quote over the email by a “Brian”. The quote was SLOPPY in many ways and BEWARE: THAT WAS WHAT BRIAN USED TO JUSTIFY THE END CHARGES. I mean, it did not clearly reflect the information conveyed during the sales agent’s visit. So, before hiring this Company, I called the sales agent to clarify all the points that concerned me. [1] the estimated moving time was UNDERESTIMATED (5.5 hours), based on my previous moving experiences (no less than 8 hours). [2] There was mentioning of an extra stop, but the location details were not included. [3] Moving charges were for a “van” instead of a “truck”. The sales agent CLEARLY ASSURED ME THAT I SHOULD NOT WORRY ABOUT THE ESTIMATED MOVING TIME IN THE QUOTE, AND THAT UNDER NO CIRCUMSTANCES THE MOVING COSTS ON DELIVERY DAY WOULD EXCEED THE QUOTED PRICE. That was the reason why I hired them and discontinue looking for another company to provide the service. On moving day, I had everything labelled with the location name to help the movers organize the stuff in the truck. The movers arrived 1 hour late from the time of arrival scheduled with the sales agent. They took 9.5 hours to complete the job (I did not pressure them because the “PRICE WAS NOT SUPPOSED TO EXCEED THE QUOTE”) and at the end of the day charged me by the hour. I ended up paying $1,320 on a job that was quoted at $830 (an unexpected 60% increase in costs). The quoted price included a 10% discount that was not rolled over into the final charges. The charges per hour of this Company ($135) are substantially higher than those of the competition. I had never paid more than $1,000 to move the same stuff they moved that day and I had moved approx. seven times in the past 10 years. After that, the sales agent took my call only twice to then be lost. I communicated with Brian over the email but in his last email he says and I'm quoting: " IT IS MERELY IMPOSSIBLE TO DO THE ENTIRE MOVE, INCLUDING DRIVING TO HOMESTEAD, IN 5.5 HOURS". Brian, once again Palmetto Bay is not Homestead, and YOU included in your quote an extra hour of travel plus fuel charges, which is reasonable for the distance between Weston and Palmetto Bay. My question to you: if it is merely impossible, why did you underestimated the time in your quote? I still don't understand how did I end up paying $1,300.
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