24 Mar 2023 · MoveAdvisor
1.0 out of 51.0
Avoid this company!
On the day of pick up, the services, responsiveness, integrity, terms and conditions of the contract began to fall apart. Witty Movers and Delivery. had arrived and were employed by United Best Moving LLC to perform my move. Witty Movers and Delivery decided to charge an additional $873.00 for a Safe, even though it was listed on the binding agreement in writing at the bottom of the contract, which I did show to the driver. I also pointed out they only listed a $500.00 surcharge for bulky items, but the change in price was $873.00. He ignored me and stated they (Witty) have an extra surcharge for bulky items. I made multiple phone calls to Witty Movers and Delivery. At no time was a phone call ever returned to me, nor was I ever allowed to speak with a Supervisor. I started documenting everything as I no longer had trust in this company. Witty Movers and Delivery Inc.’s driver then added more charges for packing and materials $1798.00. In the end, I asked for the driver’s phone number, to which he told me he did not want to be in the middle of my problems with Witty Movers and Delivery. I remained calm and asked the driver to have his supervisor call me immediately, the driver told me that is not possible. At no time did they use boxes of their own, I had everything boxed already. The movers did use tape and blankets for the furniture and bicycles. After they finished loading everything, the driver then added more charges for additional cubic feet $562.50. I pointed out that additional fee was unnecessary since they had not been stacking everything to the roof of the moving truck. The last 6 to 8 feet of my household goods was simply placed onto the truck and not stacked and packed tightly, he replied that this was because they were returning to their warehouse and it would be stored there, but that he could look at items and tell the space requirements. They also charged me almost $1400 for a shuttle service, stating my house was in a location that big trucks could not access. I sent videos and evidence of other moving companies using my street and they ignored my responses. Never, ever did their management call me.
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