7 Jul 2015 · MoveAdvisor
1.0 out of 51.0
I had 3 movers that took over 7 hours to load, drive and unload. The driver was the only one helpful until a tip was mentioned. At that point, only one other took more of a positive attitude. One of the movers complained as soon as he entered the door of my 2 bedroom apartment indicating "Nobody said nothin' about no boxes", which were centrally located, labeled as to contents and clearly marked Fragile as needed. I personally moved those boxes to the central location (living room). That man complained before, during and after the move. My last request was for them to remove the TV from the TV box (which I had boxed myself) and sit on the TV stand. That same mover said, "We ain't hooking up no TV".
The driver offered apologies from the very beginning, but it did not change the attitude of the "complainer" who was paid to do a job.
Damages: A ladder shelf, ebony in color. As the move was winding down, the driver told me there was a small chip of wood that came off as they were unloading the truck. When the shelf was brought to the apartment, there WAS a small chip of ebony wood - SITTING ON THE TOP OF A MOUND OF WHITE GLUE. I was told by the driver that he didn't realize it, but they must have used Gorilla glue which dries white and EXPANDS. The glue had run down the inside of the sides of the stand and no attempts were even made to wipe it. Other glue stains were on the shelf beneath the one they attempted to fix.
An ivory chase, that had been covered since purchase, due to our cat, had two black marks and one circle of, what appeared to be some type liquid.
A 2-seat sofa (never uncovered) had a 4-5" tear that appeared to be caused by brushing against the truck, wall of the stairs to apartment or some other service.
Although I tipped the driver (generously), I explained to him that my preference would be that he receive the most, less to the one who at least tried to accommodate, but zero to Mr. I Don't Want to Work.
2 calls have been made to "Don", neither returned. Today I found Xpress Movers, LLC online and hoped comments would be received by the main office, or someone who cared of their reputation. Guess who responded via email? Don - In again reviewing the photos I'd provided and the threat of small claims warrant. Supposedly, "manager will contact" me tomorrow.
I DO NOT, under any circumstances, recommend this "organization" to move anything. .
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