23 Jun 2020 · MoveAdvisor
1.0 out of 51.0
THE WORST! When we moved with You Move Me, we moved 80% on our own, including all valuables and breakables due to past experience. However, we left the basic big items (furniture, refrigerators, etc). Unfortunately our new Samsung refrigerator was dented in the process, and of course, it's the ice-maker door so has to be replaced instead of being repaired. The cost is around $500. I was provided a refund of $212. They did provide a name of the company they use for repairs. (Hmmm, that should be a clue). This is because I didn't take on EXTRA insurance they offered. When I was given the opportunity to take more insurance and questioned it, I was told they were bonded and had insurance and would be okay..that this was for irreplaceable/sentimental items. I was NOT told that the coverage would be minuscule in the event it was requested. I have a strong reaction to a company who specializes in a service yet holds you hostage to more money should you want DECENT service. I mean if you buy a car from a dealer, you don't expect to pay additional money to get air in the tires to drive it off the lot. Moving is what they do and you expect it to be done well but I suggest if this is your expectation, do not use them.
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