15 Nov 2024 · MoveAdvisor
5.0 out of 55.0
I recently moved from Westchester to Wappingers Falls and from the first phone conversation I had with Kate, the sister of the brother & sister team who own and operate Your Hometown Mover, of New Paltz, NY, I felt comfortable and confident in my decision to use them for my move.
Kate either answered my calls herself, or returned them if she was busy at the time of my call. She patiently answered my numerous questions and concerns regarding my move,and even when I felt I may have been annoying with all my calls she assured me I was not, and to feel free to call with anymore questions I may have .
The morning of the move, due to an injury to one of the moving men , they were down a man. My morning move was rescheduled to a late afternoon move time. Several times throughout the day, Benny, the mover who was my contact person that day, called me several times to give me the status of their expected arrival time. It was a stressful afternoon for me, but his repeated calls and assurances that they would be at my apt. as soon as possible, and they he would make sure I was moved that day, did alleviate my stress. Once Benny, Frank, and George arrived they went right to work and quickly and efficiently loaded my belongings onto the truck, drove the roughly 1 hour to my new apt and proceeded to unload the truck placing everything where I asked it be placed. This was in addition to them having to unassembled and reassemble a queen bed, a large recliner, and a love seat with two recliners. They did this in one hour less than the original estimate time ,all the while being pleasant and personable. I was paying an hourly rate, so this saved me a considerable amount of money.
I would highly recommend Your Hometown Movers, and if you are lucky enough to get a crew like Benny, Frank, and George you will not be sorry. Based on other reviews I've read about the crews who do the physical work for this company, I would imagine they are much like the crew I had and they also are a good representation of this company's work ethic.
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