1776 Moving & Storage

Reviews

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1. C

   Cindy S.

   Source: MoveAdvisor · Kissimmee, FL

   6 Jul 2023Partial movePaid $1,700

   Terrible Moving Experience

   I had a horrible experience with 11776 moving. The 3 man crew arrived over 30 minutes late, and the man in charge was nasty from the start. They bumped into many walls, didn't inform me that they broke a glass shelf until I discovered them kicking the glass into a corner. They seemed to work very slowly. All of my boxes were labeled what rooms they were to be placed in including the garage. They were split up working in different rooms so I couldn't manage or fully direct them. The nasty man set up my heavy office furniture until and companion pieces in a layout ,without consulting me, that I didn't want. When I explained what I wanted his response was, "We only move things once". Taking way longer than they should have, they announced they were done and the nasty man was intimidating saying they expect a big tip. I did tip more than I should, and when I was able to inspect how they left things, I was very angry. Heavy boxes were stacked quite high and some belonging in the garage were inside and vice versa. The queen mattress was placed on the bed still in the moving bag they insisted I have. The trundle bed metal sliding part was not only installed under the daybed, but it was left in another room. The mattress to go under the daybed was left standing up at the end of the bed. I also discovered that none of the screws were put back in the 2 hutches for the desk as well as some other components. I found them in the ziplock bad I gave them, stashed inside the cabinet. Every single piece of wooden furniture they moved now has damaged corners. They broke the leg off and antique armoire and left 2 wooden pieces behind they stashed inside the armoire. Initially they were responsive and apologized and said they'd send 2 men out at no charge to fix things. I needed to cancel that time because I was unexpectedly called into court. Ever since then, they kept promising to come, but were full of excuses not to schedule. Then a couple dates were promised then when I called to confirm, I was told they needed to reschedule. Yesterday, I told them if they didn't commit to a schedule that I'd need to find another company and contact my credit card. Their response was that I could pay their travel time, gas, and hourly rate as they would consider this a"second move". They "generously" offered a $150 discount. I don't understand how a company can mess things up so badly, promise to correct it, and then renege on their offer. Buyer beware about using them.