A One Van Lines

Reviews

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1. C

   Charles P.

   Source: MoveAdvisor · Minneapolis, MN to Mid Missouri, MO

   2 Jan 20264-bedroomPaid $8,900

   They have helped us move an older.

   Please consider Brian for all your moving needs. They have helped us move an older daughter three times, my Mother to a Senior Living Facility. Professional and they work hard to stay in time frame for no extra charge.

2. J

   Jayson H.

   Source: MoveAdvisor · Colton, CA to Calhan, CO

   1 Jan 20264+ bedroomPaid $12,900

   They were very professional.

   Martin and the other guy was great. It's was a small bit mighty crew. 2 guys got the job done and finished on time! They were very professional and communicated well. Will definitely use again. Thank you A One Van Lines!!

3. E

   Ernest C.

   Source: MoveAdvisor · Las Vegas, NV to Collbran, CO

   31 Dec 20254-bedroomPaid $7,900

   They were quick, courteous.

   My fiancee and I were nervous about moving from our third floor apartment, but they were absolutely fantastic! They were quick, courteous, and careful. We have several pieces of furniture that are nearly impossible to lift, and they not only easily maneuvered them but put them exactly where we requested in the new apartment! And if you're transporting glass or T.V.s you have nothing to worry about, because our full-glass china cabinet and 2 large T.V.s were brought over without a scratch!

4. O

   Oscar U.

   Source: MoveAdvisor · Glendale, CA

   29 Dec 20254-bedroomPaid $7,900

   They have helped me move twice.

   The best moving company by far. They have helped me move twice and they are super quick and precessional. I had so much stuff and they knocked it out with ease. Martin and Edward are the best, thank you!

5. C

   Chelsey W.

   Source: MoveAdvisor · Minneapolis, MN to Macatawa, MI

   28 Dec 20254+ bedroomPaid $12,700

   They were proficient and worked .

   These movers did such an excellent job!! They were proficient and worked so well together. My things were packed and moved carefully. I was very pleased with Mark and Brian (I believe those were their names). Booking was convenient with all terms stated up front- no hidden fees. I will be using this company again in the future.

6. J

   Josh H.

   Source: MoveAdvisor · Brooklyn, NY to Tallahassee, FL

   8 Jun 20222-bedroomPaid $2,000

   Top Notch Service

   Nothing but The Best Big Thanks to A-One Van Lines and the Staff Lou was the Rep That Helped with my Move to Florida and Everything went as Smooth as They Said Errol and The Guys Who Loaded the Truck we’re Very Professional and Kept me informed about Everything From Packing Our FlatScreens and The Artwork A-One Van Lines Top Notch Service Thanks Again

7. V

   Valentin W.

   Source: MoveAdvisor · San Francisco, CA

   7 Dec 20203-bedroomPaid $1,700

   I will try to be the most objective as possible

   I will try to be the most objective as possible. I had a domestic calamity around two years ago, that's the reason why I googled for last-minute movers and I found A-One Van Lines on the internet. Louis was very gentle, and due to the stress of my situation, the patience from the customer service department is highly appreciated. They handle a decent response-time and cover the most critical details to perform a good move. The truck's driver was supposed to contact me once he arrived in California but he was delayed by one day; I understand there are so many factors that could impact the punctuality of the truck, however, exempting for that everything goes smooth and my stuff was delivered with no issues. I recommend this company for those who are in a rush and looking for kind people on the other side of the phone.

8. T

   Tigris C.

   Source: MoveAdvisor · Flushing, NY

   5 Jul 20202-bedroomPaid $1,200

   Extremely professional and clean.

   It was my first time moving into the city and I was nervous considering all the horror stories I hear about moving industrys but I was relieved to have A one vine lines do such an amazing job with moving my furniture into my apartment without not even one scratch. The job was done quick, smooth and extremely professional. This company made me feel at ease and delivered everything that was promised on the phone. I will happily use this company again for my future moving needs. I strongly recommend.

9. A

   Asher H.

   Source: MoveAdvisor · New York, NY to Genoa, NV

   9 Jun 20204-bedroomPaid $2,350

   Masoud Hazan.

   The service was great. They were on time, movers very polite and careful. All went smoothly. I was very satisfied and if I move again will certainly use them. I recommend this company to anyone looking for a mover.

10. N

    Nicole B.

    Source: MoveAdvisor · New York, NY to Fort Myers, FL

    24 Jan 2021Partial movePaid $1,600

    Delivery

    Total 360 from the initial reservation. The delivery was a disgrace. Pollo was very disrespectful and Susan was ok with his behavior as she did not think that his using profanity was a problem she did not consider bull$#!+ profanity. She also became very combative when my cousin suggested that I take her to small claims court. The delivery was scheduled for Thursday and I was not called with the 24 hour notice that they said I would get . Nevertheless it was a no call no show. Fastward to today Saturday furniture arrived. Pollo was rude. Bed and table were not reassembled. Furniture was literally dropped off and movers left without a word. I called Susan and she like I said was very defensive she defended the atrocious behavior of Pollo (Paulo) she condoned his behaviour and accused me of using profanity towards him. Firstly I do not use profanity and especially wouldn't have used it in front of my 72 year old father who was on the conference call. I explained to Susan and to whomever answered the call that the delivery was not delivered when it was said it would be. Then it was rescheduled and was still later than the stated delivery time. Yes the contract said it may take up to 14 days however they asked me for my earliest receipt date and I said the 17th. They said the moverswould give me a call 24 hours prior to delivery the call never came instead I received a text from an unknown number on Tuesday stating delivery on Thursday between 10am and 2pm and that the balance of $548.13 was due upon delivery. I responded(ok) back in an email. No call no show. Then I called one of the initial movers and he said someone would call and let me know something. (Never happened) then I received another text on Friday that delivery would be between 5pm and 8pm Saturday. They did arrive between those hours. My dad called me because Pollo (Paulo) said that instead of the $548.13 it would be $675. Because there are 21 stairs. I told him that I was not told about any additional cost for the stairs because I was asked what floor and I said second and I was not sure if there was an elevator at the delivery address. After some back and forth I told him to Call mark and have him call me. He proceeded to tell my dad that this was BS and that he didn't have to pput up with BS. I was like excuse me did you just curse? He repeated it again and said yes. I immediately called the number that Mark had called me from on the initial moving day. I gentlemen answered and I asked to speak to Mark. He said he's off until Monday. I asked to speak to a supervisor and he said that he maybe able to help so I began to tell him what happened and Susan got on the phone and I started to explain what was happening and my dad was also trying to tell her she totally dismissed the mover's behaviour. She said she would call him and call us back. She stated that she would pay the movers for the 3 steps. Meanwhile Pollo is complaining to my stepmother and cousin he always gets these jobs and is not paid. His co worker was more personable and apologetic for Pollo's language. As mentioned earlier they dropped the furniture and left without a word. I called Susan back and she was still defending her employee. I told her they had not reassembled the items they disassembled, and that they had delivered 2 boxes that had someone else's belongings. She offered $50 to hire someone to reassemble the bed and that her movers would be back tomorrow afternoon to correct the mistake. My cousin said to me that I should take her to small claims court and all of of a sudden the call was disconnected and she called back saying she was sending her movers with police escort on tomorrow. Said that would be great so t j.g at they can document the damage. She then said she's recording the call and she would se us in Court and saying we would have to come to NY (I live in NY)I said great thank you Susan yes will see you in court. After further checking the bed frame it missing and can not be assembled. How could such a great start end soooo horribly? Never again. Susan mentioned she was previously in Law Enforcement. Hard to believe with the lack of professionalism. I had to give a rating......1 star is way more than deserved.