Britannia Lanes

Reviews

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1. P

   Polly W.

   Source: RemovalReviews · Bridgwater, UK to Sydney, NSW

   15 Jan 2021StudioPaid £2,000

   overseas move

   My goods were packed beautifully , and shipped to Sydney from Bridgwater, Somerset. The goods arrived safely and in the time frame estimated. The move during covid was safe and regulated . I will use them again if the opportunity arises.

2. M

   Ms B.

   Source: RemovalReviews · Ilminster, UK to Tonbridge, UK

   22 Dec 20204-bedroomPaid £4,000

   Excellent- Highly recommend

   The team from Britannia Lanes did a 1st rate job packing and moving our mothers' belongings from Somerset to Kent. The team were polite, punctual, and worked hard and adhered to all Covid-19 regulations. Britannia Lanes remains my 1st choice of removal company. As a family we have used them 3 times and every move has been relaxed, no breakage and stress free.

3. V

   Virginia P.

   Source: RemovalReviews · Bridgwater, UK to Highbridge, UK

   20 Nov 20203-bedroomPaid £2,000

   Local move

   We used Britannia Lanes of Somerset & Bristol for our recent move and we cannot praise them highly enough! From start to finish these guys were amazingly helpful - from accommodating our dates to last minute changes they coped with it all. Due to my recent accident we had to add packing to their service at last minute and they accommodated this without any fuss. We had two days with the guys, with more drafted in on the second day to get everything into our new home - what a team! Everything was packed so well - no breakages or spillage. I have never known removals to be so stress free and your guys are all a credit to your organisation. Thank you!!

4. K

   Keith P.

   Source: RemovalReviews · Chepstow, UK to Corsham, UK

   12 Mar 20213-bedroomPaid £1,200

   Removal

   Following a video quotation, Brittania carried out the first of two removals on time and with efficiency. On arrival the crew were friendly, hard working and obliging. Loading was done carefully and without fuss. Similarly unloading at the delivery address, efficient, careful and helpful. Accordingly we look forward to the second phase removal in a few months.

5. P

   Philip H.

   Source: RemovalReviews · Exeter, UK to Havant, UK

   11 May 20234-bedroomPaid £4,000

   Avoid this office

   Firstly I must praise the crew on our move from Devon to Hampshire. They were everything that the office should have been and wasn't - cheerful, happy, efficient, good at their jobs. The office staff were a disaster zone - adding on extra charges after the contract was agreed - including one for delivering on a later day than had been requested!. We were also joined with another move without advising us, or offering a discount. Staff were slow to respond and rude. I have used Britannia on multiple occasions in the UK, Europe and North America, but not this office before which I was bitterly disappointed with.

   Response from Britannia Lanes

   Dear Mr Haines, thank you for your review. I was sorry to see you felt it necessary to leave a review on 3 different websites of such a low star, given our correspondence, and that you were very happy with the removal service provided by the crew. I also feel it unfair that you have called our office a 'disaster zone', when you were very happy with our dealings for the 12 month period you consistently dealt with our team between March 2022 and April 2023. I understand that you found our responses slow during April 2023 and I do apologise that you feel this was the case. We were short in the office due to annual leave so our same day response rate just wasn't possible on occasions. I will reiterate that the 2 days you claim we ignored you, were bank holidays, so there was no one in the office. You spoke with our team 1 working day after you contacted. I do not feel this to be a slow response. In addition, we did not alter the quotation after contract had been agreed. We didn't have the dates available you wanted when you decided to commit to us, therefore the schedule for the move had to changed and therefore the price. We decided to keep the price the same as a goodwill gesture, absorbing the cost ourselves. We always strive to make sure our customers have a great service from start to finish, and I'm saddened that you feel a 2 week period dealing with our office, has left the overall service from March 2022 to May 2023 as a 2 star. I would hope you may consider this. Otherwise, I wish you well in your new home. Kind regards, Alexandra Lane

6. G

   Gail B.

   Source: RemovalReviews · Ashburton, UK to Buckden, UK

   16 Apr 20213-bedroomPaid £3,730

   Packing contents

   I was very unhappy with the packing service as, on arrival at my new property I found a chocolate club biscuit wrapped in 3 sheets of paper whilst fragile items were packed with no paper wrapping. On removal of my furniture from my old address the workmen knocked an overhead light and that took all my electrics out and cost me £245 to have fixed. The packing lads also went through my suitcase and stole tobacco (I had specifically told them to leave that suitcase under the bed to travel with me). I felt violated. Britannia have not offered to recompense me for the electrical fault caused by their workmen, as they admitted they hit the light. I was very upset by the whole ordeal and would not recommend using them.

7. F

   Fay P.

   Source: RemovalReviews

   11 Dec 20204+ bedroomPaid £2,600

   Broken art works

   My initial impression was positive. They seemed quick, efficient and friendly. But the end result was far from satisfactory. Art works were broken and some items were missing. It was not until a month after I reported the breakage that they told me they would undertake the repair. It would have saved me a great deal of anxiety if they had told me that at the outset. I have still not received the missing items.

8. S

   Sian E.

   Source: RemovalReviews · Bournemouth, UK

   23 Nov 20212-bedroomPaid £1,794

   Would never use again

   Awful company which doesn't even deserve one star. I experienced numerous problems including poor staff attitudes, contradictory information (phone versus in writing) and then to top it all blaming me the customer for the issues. Despite a four page complaint the director still denied any wrong-doing and colluded with his staff. Avoid this company as there are far better removal companies available who have reliable, accurate and polite staff and handle complaints far better.

   Response from Britannia Lanes

   Good morning, I was sorry to read your review. As to our private correspondence, we understand the main part of your complaint is that we were unable to deliver the majority of your effects on the first day of your removal. As discussed, we confirmed in several pieces of correspondence that we would be delivering the essentials only on the first day due to the travel involved and the main part of your delivery would be on the second day. Our crew had worked a 9.5 hour day on the first day of your removal; it is unreasonable to ask them to work any longer and they were at your property for 7am the following morning to complete the delivery. This was the scheduled confirmed throughout therefore we do not understand why you were expecting them to complete delivery on the first day. We are saddened you have not been happy with the service we provided as we are a family-run and owned company and strive to provide an excellent service for all our customers. However we do believe we completed the removal as to the contract and as we had confirmed throughout in writing.

9. P

   Peter B.

   Source: RemovalReviews · Exeter, UK

   29 Apr 20213-bedroomPaid £1,355

   Removals

   Do not use this company. The labelling of boxes was very poor (it took 2 days to find pots and pans and 3 days to find our cutlery after move) Our move was supposed to be on a Friday, but when you get a full day’s pay at double rates for coming back on Saturday for 3 hours work, it’s not surprising that they ran out of time and left us in our new house with only a bed then came back Saturday to unload the rest of the house ( at an extra £400 over and above the original signed contract!)I can prove nothing, but a large sum of money disappeared during the move. There is no mention of this review company on their website but they claim 5 gold stars of approval from another company, and decline to allow me to comment using that company (it might spoil the 5 star rating). No apologies from the managing director. Only self justification. I would not recommend this company to my worst enemy.

   Response from Britannia Lanes

   Dear Mr Bull, thank you for your review. We addressed your comments in previous correspondence in respect of the labelling and the crew apologised that you found their labels insufficient, we have addressed this as necessary internally. Completing the removal on Saturday was by no means a way to obtain more money from you for the service, you did not get keys to your new property until 17:20 on the Friday. It is unreasonable for us to ask our crews to work past 18:00 when they start work between 07:00-08:00. They would have finished approximately 22:00 if they had completed the delivery on Friday, based on the hours worked on Saturday, which would have been illegal. We would certainly have preferred to complete the delivery on Friday so you weren’t left with limited belongings on Friday night, but this was out of our control because you did not get your keys at a reasonable time. I would also like to note that you haven’t mentioned we reduced the cost to £200 as a goodwill gesture, as a result your delivery cost us money to complete. We were pleased the crew were able to rearrange their Saturday schedules, as they were not due to be working, to facilitate your delivery. In respect of the missing money, regrettably there is no evidence to support your allegations. However, we did advise we would make all your crew available for any police investigation as necessary. In respect of wanting to leave a review on another site, that site is run by our Cornwall branch. They have to send out invitations to review for all their customers as part of their obligations with that particular site. The Devon branch of Britannia Lanes do not use it, therefore that is why you weren’t able to leave a review. We are sorry you were unhappy with the service received, although we do believe that some of the comments raised were out of our control as we have addressed in private correspondence. In any case, all your complaints have been discussed with the crew and will be rectified internally as necessary. Kind regards, Britannia Lanes of Devon

10. M

    Mrs H.

    Source: RemovalReviews

    18 Nov 20204+ bedroomPaid £3,000

    Very disappointed and unhappy

    I was recommended this company, but what a disappointment. Under estimated survey, lorry too small for load. Legs of furniture missing and broken, lots of items broken. Even items that were carefully wrapped. Legs pulled of items which were glued on and not for removal. All because they tried to load it on to a small lorry. Items badly scratched and bulged. I hadn't taken insurance which was my decision but I didn't think that may items would have been damaged. No mats were put down on off load even though I said the carpets had been cleaned. I put old curtains down to protect the carpets. The boxes were stacked to the ceiling and upside down and on their sides even though it said FRAGILE. VERY POOR