Chase Moving Company

Reviews

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1. M

   Maria

   Source: MoveAdvisor

   16 Sep 2014Paid $629

   Happy with Chase Moving Company.

   Chase Moving Company did a great job for us. We were worried when we read the reviews, but we had a good experience. The customer service team in the office was very professional and kind. The movers were professional and personable. They were even very sweet to our two baby girls. They respected our posessions and treated them with care. We were misquoted at first due to the fact that we were moving 2.5 hours away. They apologized for the mistake and gave us the option to cancel our move and get our deposit refunded. We decided to stay with them even though the cost was a little more than we had anticipated. It was still much less than the other quotes we got. The move was very smooth and we would definitely use them again.

2. R

   Rachel M.

   Source: MoveAdvisor

   3 Oct 2015Paid $675

   Very Good Movers.

   It first started with the free in home estimate I was looking to schedule. I didn't want to pay someone to come do a estimate then pay then again to move me. Darryl came out and took pictures and did my estimate. I was quoted 550 for my move. I didn't have to pay him to come to me or anything. There were professional and courteous and I believe my estimate was fair. I received higher phone quotes from different companies and chase proved to be one of the lowest and I'm happy with my decision to use there moving company.

3. K

   K B.

   Source: MoveAdvisor

   22 Sep 2015Paid $95

   Do Not Use!!

   TERRIBLE!! THEY NEVER SHOWED UP! I was supposed to be moved btwn 1:30 an 4:30. I called and called, only to get excuse, no ETA and had the nerve to ask if they could do it the next day. I had to be out that day. I ended up having to rent a uhaul truck at 8pm and beg people to help. On top of that, they didn't give me my deposit back until 4 days later. This was 9/1/15. Do Not use them.

4. T

   Tiffany

   Source: MoveAdvisor

   29 Jun 2015Paid $524

   0 stars.

   We were moved by this company yesterday and the reviews are correct! They showed up 7 hours late and doubled our final bill with useless charges! I am so upset. They require cash only to get the items off the truck. We paid for them to reassemble our furniture but as soon as the things were off the truck they got back in their van and sped away! They didn't even close the door when they left. They also didn't let me look in the truck to make sure that everything was unloaded.  Our hand painted bookshelf was torn into 3 pieces and then moved. Unfortunately, they didn't ask if it could be taken apart because the answer is no. It is a single piece. However, they managed to tear it apart and left it in pieces. We had to get it recycled today.  The parts to our bed frame were not returned to us, so until I purchase more, we are on a mattress on the floor. .

5. J

   Jean

   Source: MoveAdvisor

   9 Apr 2015Paid $785

   Beware!!

   Please reconsider and read these reviews BEFORE you use this company!  This company kept adding charges and dragged the moving time out to over 7 hours!! Even though the move was around the corner!! I was charged $785 including $15.00 to put a little wrap on the entertainment center and they STILL broke a hinge on it. They misplaced the screws for the bed so my daughter had to sleep on the mattress on the floor until I could get someone to get screws and put the bed together. They made dents in the hardwood floor from sliding the couch. One of them even DEFINITELY took my daughter's IPad. (I had proof). Driver denied it and the office management refused to replace it! Please take my advice and do not use them. Horrible! Horrible nightmare!!

6. A

   Annie T.

   Source: MoveAdvisor

   26 Jan 2015Paid $1,100

   Beware!

   Absolutely horrible experience with the management at this company. I hired them to move me from my home into an apartment.  The final cost was over $500 what was quoted which was not the worst part of the experience.  The movers misplaced parts to reassemble two of my beds and when I found the parts I was told they were going to charge me to come back out to finish the job. Absolutely unacceptable considering it was the movers that misplaced the parts in the first place.  When I left messages for management they didn't even bother to call me back. I also sent faxes and certified letters with no response.  I found a friend to complete the assembly for $20 otherwise I would have taken these scam artist to court. I feel sorry for their employees!

7. S

   Stacey C.

   Source: MoveAdvisor

   21 Jan 2015Paid $600

   Nightmare moving company.

   Please before using this company read ALL the reviews. I don't want anyone else to be treated the way I was! They kept added charges after charges. .whoever heard of a charge just to have on tv on the truck..15.00 to put a little wrap on it ..pay extra just to have basic insurance..one if the do called partners was so rude. Just take my advice and don't do it! Horrible!

8. J

   Joyce K.

   Source: MoveAdvisor

   15 Nov 2014Paid $885

   Chase Movers Are Scammers- Holds your Furniture as Hostage.

   Read every negative review on this site, as they are all true and happened to me. They were an hour late, then called me and said they were sitting in their truck for 20 minutes (lie). They load your belongings on their truck then put a "manager' on the phone who states that they want to make sure you are not over budget and let them know if you are (overbudget). They take twice as long as it should (and what they quoted), then they add 3 extra hours to the final bill. They demand you pay cash before they will unload their truck, which was double the expected/quoted charge. of course you have to pay them as they have all of your belongings on their truck (if I had it to do over again, I would have called the police). After paying them cash, they dumped all the furniture in the house (and provided no help arranging furniture where you want nor set up of beds, etc.). They quoted $375 - $475, but charged me $855.00 (insisting on cash only)  Beware of this company!  I wish I would have researched reviews about them before hiring them. I tried calling the owner who does not return calls (guess didn't epect otherwise). They don't want to rectify and return part of my money they overcharged, so I will make sure to contact the Better Business Bureau (BBB), American Movers Assoc (AMA), Michigan Movers Assoc (MMA) and the Michigan Licensing Board (Public Service Commission). I suggest that other customers who were also scammed by Chase Moving Co. do the same. This company needs to have their license taken away (or fined if they were illegally posting that theyare licensed).

9. M

   Mary

   Source: MoveAdvisor

   14 Oct 2014Paid $398

   Undependable.

   I told Chase Movers that I needed an 800lb hot tub moved, I described the brand, size, dimensions and weight to Chase Movers before they came to my house.  They gave me a flat rate charge of $396.  Trisha from Chase told me that her movers would arrive between 12-3pm, they didn't arrive until 8pm when it was dark.  When they arrived, they said that they could not move it because it was too heavy and they needed more guys.  They seemed like they didn't know anything about moving hot tubs, one even asked me how it came apart.   When I called them the next day, Trisha told me that they need more guys to come out again and now the price would now be $700-$800.  I told them that I cannot pay that price and would like my deposit back.  Trisha stated that I did not tell them how big the hot tub was and they didn’t know they needed more guys, so I would not be getting my deposit back.  I don’t know how I could have described the hot tub any better.  From the very first phone call, I described the hot tub and that it was about 800lbs, I even offered to send a photo before they came out the first time and they said that it was not necessary.  I called them several times over the last couple weeks trying to get my deposit back.  They kept refusing so I tried to get them to come back out so I don’t loose my deposit and they never return my phone calls.   I am very dissapointed in this company's work ethics.  .

10. C

    Camille

    Source: MoveAdvisor

    3 Sep 2014Paid $1,000

    Will double your rate.

    Pros - They are available at a drop of a hat.Cons - They will double your rate.  Move should have cost $536, they charged my daughter close to $1000.  Can't get in contact with the company.  Refusing to take phonecalls, cash only, no receipt of charges. Left my daughter pennyless because of their overcharging.  We had budgeted the move, discussed it with the company and I gave her (college student) enough to work with and pay them well.  They took everything she had and left her with nothing.