Continental Van Lines

Reviews

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1. M

   Mitch

   Source: MoveAdvisor

   7 Jun 2012Paid $1,355

   Nightmare.

   The movers were scheduled to pickup between 8AM - 9AM. They arrived by 1pm. They quoted me 5 hrs of labor after giving an extensive list of all items in the home. They show up in (uniform) baggy cargo shorts and a smelly old company t-shirt. They showed up with two men for a three level 2200 sqft Townhome (should have been a 3 man job, but 2 cost less and requires more hours, so go figure). It took them 6 hours and 30 mins just to load the truck on top of being late by 4 hrs. I was planning on a 3 hour loading so I unloaded the fridge and freezer about an hour after they got there. It sat for rest of the time defrosting and food spoiling for 5.5 hours before we left. Not to mention they treat your furniture and belongings like crap. So they arrive at the unload location by 1AM. Once they got there it was non-stop complaining and they were dropping items left and right off the dollys. They broke my duaghter and son's toy bins (three of them) by dropping them off the dollys. It ended up taking them 5 more hours to unload the truck and didn't even complete the contract. The contract said they would put items in the proper rooms and assemble all the furniture. It took so long I had to tell them to put everything in the garage and don't assemble the furniture, or else this move would have taken alomost 24 hrs. Most items such as dressers and chairs and shelving were all scratched. This also included a few pieces of furniture that were never even used. They were purchased and were meant for the new home. Total move time should have been 10 hours (3 for loading, 5 for driving and 2 for unloading). The total time was 22 hrs. This was the worst service I have ever recieved from a moving company, and I have moved several times in the past five years. I had several broken large picture frames and glass, ALL my furniture was scrathed and dented or dirty from being dragged. They had an entire box of pads and only used 4 of them. I had to help with everything (dissasembling, loading and unloading). I cuaght one worker on his phone several times throughout the move talking to his girlfriend. My wife and kids had to sleep in a hotel that night because it took so long to move. We should have been done by 8PM with at least beds set up. I hope my post is not removed for exaggerated numbers, because these numbers are real. This is the worst moving company ever. I am a very understanding person when it comes to details but these people are nothing like the description. They were everything but personable, uniformed or professional. I sent them and email telling them I want my money back and they have yet to respond. I will update when I have heard different. GUARANTEED PERFECT MOVE MY @$$.