DC Pro Moving and Storage

Reviews

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1. S

   S. L.

   Source: MoveAdvisor

   3 Jun 2013Paid $690

   Know what you're getting into.

   I had never used professional movers before and was quite wary of all those I saw online, but not having a lot of money to hire a big, well-rated company, I went with DC Pro Movers because of their low price quote: $75/hr for 3 men and a truck. The salesperson Luna sent me a quote saying that for my 2BR apartment, it would probably take 5 hours, plus 1 hour of travel time for the movers to get to my apartment in the morning and leave my new townhouse after the move. I knew this was high, as we didn't have much stuff. Besides about three boxes and a couple small bags, there were only 2 couches, 1 king-size bed, 1 child's bed, a dining set, a kitchen table and chairs, 2 big chairs, a bookshelf (empty), a small table, another small table with 2 small chairs, one bike and 2 dressers. Seriously, that was it. So, I figured it wouldn't take as long as the estimate. Luna also explained that there would be a fuel charge, and there'd also be packing material costs. This last part was what scared me. Basically, all tape and plastic wrapping stuff they used I would be charged for. But their base rate was low compared to other bigger or better-rated companies, so I figured I'd risk the extra fee. The 3-man crew was perfectly courteous. They arrived at 8:25, and Benny, the leader, had me sign this and that before they got going. 2 1/2 hours later, we were at my new townhouse, a 15-minute drive from the apartment. Benny sat me down again and asked me to sign off on the bill:  5 hours of move time 1 hour of travel time $22.50 fuel charge ..and $209 in packing materials costs.  I didn't argue. I knew this was where they were going to screw me. I didn't ask them to show me the empty spools of all that they used, so I'll assume they were being honest. What wasn't honest was the 5-hour estimate. I estimated it'd take them only another 1 1/2 hours to put everything in the townhouse, and in actuality, it was even quicker than that. They were finished by a little after noon. I told Benny that the estimate was high, and I didn't think I ought to pay for the 5 hours. He said it was standard, and that after 20 years in the business, he hadn't seen moving companies change this. I asked him to call his supervisor, and he did. First, the supervisor Avi wanted to knock off a half-hour. Finally, I spoke with him, and he agreed to knock off one hour. So, the final bill:  4 hrs of work x $75 = $300 1 hr of travel time = $75 Fuel charge = $18 Packing materials = $209 3% fee for using a credit card (totally ridiculous, I know) = $9 Tip = $90 (I felt this was being generous, but considering 2 of the guys on the crew were probably illegals, I figured I ought to help them as much as possible) So, in total, around $700.  Overall, I can't complain too much. I did my best to minimize the costs. The guys were nice and they didn't damage anything at all, though they probably did their best to jack up the packing costs, and they did make me go through a bit of a rigmarole to knock off the last hour. Anyway, if you don't have a lot of money for a move, I guess DC Pro Movers isn't terrible. Just make sure you stay on top of them. .

2. S

   Steve S.

   Source: MoveAdvisor

   28 May 2014Paid $576

   Two Mile Move in Maryland.

   In my opinion, you will regret using DC Pro Movers. They required 40 minutes to pack and load two rooms of furniture, and then, for some unexplained reason required, one hour and 30 minutes to unload the same furniture into a similar ground floor apartment.  Then they add "fuel and supplies" to the "estimate" which is approximately a 30% addition to the charge.  When I asked what it was for, they tell you "company policy and 12 rolls of tape". The entire move was to transfer 2 rooms of furniture (no small stuff), two miles, into a similar ground floor apartment.  .

3. S

   Scott K.

   Source: MoveAdvisor · Baltimore, MD to Delray Beach, FL

   3 Aug 20211-bedroomPaid $4,333

   SCAM!!!

   Buckle up for a bumpy ride and open your wallet/purse wide if you plan on using this company. We contacted them for a move from Maryland to Florida, after receiving a quote we decided to sign the contract. We told them several times on the phone that we did not have an apartment secured for our destination and were told that it would not be a problem. First thing is that they do not have their own trucks, they rent, which is fine, but weird for a "professional" moving company. They show up 3 hours late on the day of the move out, and let us know that we may have a "little" more cubic feet than the initial estimate listed. That's understandable and usually part of the process, but little did we know that they were intentionally packing boxes 25-50% full, increasing our cubic footage for the move and also causing over a thousand dollars in damages to our property because of how loose the boxes were packed. The new estimate was over DOUBLE the initial estimate (which they lowballed and did not include everything we had listed for them). We asked them several times for a breakdown of the charges and were never given an itemized list explaining everything. After arriving to Florida and eventually finding an apartment, we called to let them know our new address and tried to schedule a move. Our apartment would not be ready for a few days, but we were told by the horrible customer service department that we would have to move in within the next 2 days or wait up to 14 business days to receive our items. They did mention that they could charge us an additional several hundred dollar fee to deliver our items when we chose to do so. We went back and forth with them and they claimed that they never knew that we would not have a destination or date when we signed the contract, despite saying in the contract that free storage is included for up to 1 month. This fee to deliver our items when we requested changed on a daily basis, doubling one day and going back to the original amount the next. Not wanting to pay the additional $200-$400 fee, and with no leeway from the company, we reluctantly started the clock on the 14 business days. They were essentially holding our property hostage for ransom. After waiting nearly the full 14 business days, they reached out to schedule the move and gave us a date, which we confirmed and thought we would be nearing the end of this nightmare. On the date of the scheduled move-in, they reached out to us around 3:00 PM to say that they would be there at 10:30 PM. 10:30 PM?!?!?!?! REALLY!?!?! What kind of professional moving company tries to do a move-in at 10:30 at night? Apart from being just plain weird, most apartment/townhome complexes have noise ordinances that prevent this type of thing. They mentioned that they would be "quick". The only other time slot that was available? The next morning at 6:30 AM. ABSOLUTELY RIDICULOUS! Not wanting to wait another 14 business days, we reluctantly accepted the 6:30 AM time slot. Another note for this company, they only accept Post Office money orders or cash for the final payment, despite accepting cash, check, and all major credit cards for the initial deposit and second payment. Postal money orders have a limit of $1000 per, so if your move is any more than that, you need to have several to complete the job, or just casually walk around with thousands of dollars in cash. We handed over the money orders, got our items in our new apartment and thought we were done with this nightmare. But unpacking our items we discovered the absolute con, poorly packed boxes and lots of damage. They also used wardrobe boxes, but just shoved all of our clothes on hangers in them, causing them all to be horribly wrinkled. No attempt by the owner to make up for any of the damages. The summary of this review is that this company is a SCAM. AVOID AT ALL COSTS. They also claim to be BBB accredited in their contract, and they are absolutely not.

4. B

   Brandy T.

   Source: MoveAdvisor · Great Mills, MD to Bowie, MD

   28 Jun 20214-bedroomPaid $145

   SCAM

   I feel completely duped by DC Pro movers and shockingly so. Luna was great, very friendly and worked with me to get a reasonable hourly rate for 4 movers. The movers were polite and worked hard. My issue is with the material cost. I was informed that the movers had supplies on the truck but if I had supplies on hand they would be used. I planned on using a few boxes off the truck for TVs and mirrors, things like that so expected some material cost. I did NOT expect the $1165.00 of material costs I was hit with AFTER my items were in their truck but BEFORE they would unload into my new home. $1.00 per square foot for bubble wrap! And they used massive amounts! Never mentioning during the wrapping (much of which I said wasn't necessary but they insisted) that I was being charged per square foot. I was told "it was all in the email we sent". To their credit was, an email I got over a month ago in the midst of buying a home and moving our entire life to a whole new town. I feel as though a reminder would have been nice and I certainly should not have been required by them to wrap everything including things I specifically asked not to be wrapped. My cat condo for instance, heaven knows what that set me back to wrap, against my wishes. $18 bucks for a wardrobe box that I never asked for to wrap up a mattress pad I didn't even want to keep. Needless to say I was taken aback when I saw the nearly 1200 dollar material price tag however given all my earthly belongings were being held ransom what choice did I have but to pay it. Imagine my rage when much of my furniture was damaged! Paint scratched and peeling, cabinet knobs bent and broken etc. when confronted the response was "well that was only blanket wrapped" (the ONE thing that was included in my $145 an hour by the way). This company talks a good game on the phone but I'd look elsewhere for your moving needs, moving is stressful enough, no one deserves the extra drama we had to deal with.

5. A

   Amelia

   Source: MoveAdvisor

   23 Oct 20181-bedroomPaid $500

   Shady Moving Practices/Service.

   Initially, the movers were respectful but a little slow of course to fill up the hours. The quote that I received was o.k. However, again, as others have stated, the up-charges were off the chain. You are charged on all supplies, for example, a roll of tape @ $3.00 each x 8 (WTF) I am paying $24.00 for tape when I had my own? Also, they charged me for several large what they called wardrobe boxes. When I unpacked, I found 3 bed pillows that I had in a large garbage and three shoe boxes in two separate wardrobe boxes @ 25.00 for each that was unnecessary for them to use. I was charged for two so that was another unexpected additional $50.00) As others say, they want to wrap your mattress and box springs at $15.00 each .. a king and twin bed (five pieces@ 15.00) cost me another unexpected $75.00. Blankets could have been used at my request, but no, they won't accept that b/c they want more and more money. I had a one king bed and corner table in a very small den are big enough for a twin bed, dresser and nightstand. My estimated cost was $300.00 and at the end of the move, I ended up paying around $500.00. This company definitely does tell consumers how they truly operate. They do list charges, however, but when they come they use what materials, boxes, tape etc. that they OWN, not what you may have and this is where the those charges continued to increase. I WAS RIPPED OFF and I would NEVER RECOMMEND THIS COMPANY. My quote was around 300.00 and I ended up paying 500.00 for a move that was only a mile in distance (one trunk load for the one move). I should have checked the google reviews as you should if you consider using this company in additional to calling the Better Business Bureau for reviews.. This company has many, many complaints. CONSUMERS BEWARE! They also use the phone number 301-674-8854.

6. A

   Adriana

   Source: MoveAdvisor · Woodbridge, VA

   23 Jun 20181-bedroomPaid $528

   Use another company.

   Would not recommend these movers since it was a headache from beginning to end. I was given an arrival time of 730-830am and the movers showed up at 10. It took a total of 5 and a half hours to move my one bedroom apartment, but I think an hour or so could have been saved with all the time the guys spent standing around texting. It was raining the day I moved and they didn’t cover my furniture until they were asked to so my computer desk has water damage. Speaking of my computer desk, it was obviously dropped or mishandled in some way because it is seriously damaged now. It completely fell apart. This is a desk that was 6 months old, and is now trash (see pictures). When I contacted the owner he seemed uninterested and said he would call me back which he never did. There’s a fee of $20 per mover if they have to go up steps, and a minimum of $15 tip per mover so beware of that since I wasn’t told this upon booking. The one good thing I can say is that the movers were friendly guys but I would not use this company again.

7. L

   Leila M.

   Source: MoveAdvisor

   1 Jun 2016Paid $1,300

   A con artist and a nightmare.

   A nightmare and a con artist. They broke my $5,000 treadmill, my wood easel and other valuable items. The walls, bannisters and even the floor were scratched, and nicked with several large gashes. They dragged my treadmill along the ground breaking it. When we arrived at my destination they wanted to charge me three times the estimate. When I balked at the exorbitant price they threatened to take my furniture to storage. Finally after blackmailing me for twice what I should have paid and I called police, they unloaded everything into my garage and left everything unassembled and broken. I am sleeping on a mattress because they disassembled my bed, refused to assemble it back and lost the screws. My dining room table is in pieces I was only moving 10 minutes away. My last move with a company called DMV movers from Va to MD - one hour away. They were wonderful, on time and moved everything perfectly with no damage for a very reasonable price. I highly recommend them, Sadly They were not available for the day I needed so I hired DC movers instead. It was the worst decision of my life. They are unethical and dishonest with no concern for their customers They hire day laborers who in my case were highly untrained and unskilled resulting in damage to much of my furniture,.

8. S

   Serena H.

   Source: MoveAdvisor

   4 Apr 2014Paid $1,677

   Rip Off Scammers Beware!

   I hired DC Pro  Moving and Storage to perform my move on April 4th 2014. They were suppose to be at my house between 8-9 am, did not arrive until 10:00. I was given a quote for 3 men at $75 an hour to move a two bedroom apartment with a garage full of boxes. When they arrived they claim to not have been told about the garage and they would need an extra man to to complete the task "faster". I explained to them that I told their saleperson "Luna" about the garage and it was part of my estimate. They bickered with me and said they would give me a fourth guy for $24 dollars an hour. I agreed to it just to get the move started and over sooner. I was moving a 2 bedroom apartment about a 1/4 of mile down the road to a townhouse. It took them 10 hours to complete, and my 23 year old son and 44 year old fiance help them the entire time. My $600 dollar quote was over $1600 dollars by the time I finished. We packed 95% of the house ourselves, yet there is a charge for $533 dollars in moving supplies how crazy is that. What a big rip off. I have had lots of experience with movers over the past 20 years, I have moved continuously as a result of my career field and I have to say this is by far the worst moving company I have ever used. The one's I found on craigslist have been far better then this company. Heed mine and other reviewers words, save your money and stay away, far away.

9. K

   Kaiser

   Source: MoveAdvisor

   5 Aug 2013Paid $1,395

   Moving scam by DC Pro Moving and Storage Inc.

   I hired this mover through internet.  They quoted me one thing and then at the time of delivery they billed me three times the quote.  These people are crooks.  First half of the move they were moving things very slowly.  They loaded and unloaded my sofas in the truck three times just to delay time!  It was a 3 bed room town house move.  Everything was packed before and they just needed to load the boxes.  Some of the things were repackaged without our permission.  Crewmen does not understand English or pretends not to understand.  Then during unloading also they misplaced things.  It was a nightmare move for us.  We have moved several times interstate with no major problems. But this intrastate move (only about 1000 ft) was the most unprofessional service that I have experienced.  I would ask everyone to think twice before hiring this company.  DC Pro Moving and Storage Inc.  gets a big thumbs down from me.

10. R

    Rose

    Source: MoveAdvisor

    4 Mar 2013Paid $400

    What a total rip off..Stay away from this movers.

    This company is a total ripped off. They advertised low hourly rate and a low estimate but beware because they will take advantage of you. Here are my experience about this moving company. 1.Totally unprofessional, no ID , the lead person did not introduce himself . As soon as he arrived at our condo he told us that the estimate is totally wrong for a 2 BR, and that Luna was underestimating big time. 2. Wanted to charge us 220 USD fo cancellation fee if I would not take the price. 3. Will not accept the way we pack our stuff states it has to be on their own way.  we packed everything good, and they will force you to take their packaging material  which is another ridiculously overpriced. 3. Totally dishonest to customer  told us  3 movers the one guy just did all the paper work, went downstairs and started chatting and not doing anything for an hour. 4 Does not own their own truck brought a budget truck with them, and told us they could not fit all the stuff that we have and that if I want they can come back for additional charge for travel time plus the hourly rate on top of the previous charge. The truck was not even full, It was very obvious that this movers have to just half open the truck door so that we can't see it. Oh well for your attention DC movers we are not stupid, took pictures and will post it too. 6. Left our furnitures upside down lost all the screws. 7.Will charge you additional if you wil not pay in cash. 8. Driving in 270 towards the place we are moving in a  states that he cannot drive within the speedlimit and that we have to slow down so that they can follow. We were driving 50 mph in a 65mph and still they could not keep up. They were dragging their time because they are paid an hourly rate, no work ethics at all. 9. Left our furnitures upside down, did not even put it in designated areas where we wanted it to be. 10. Totally overpriced, dishonest, will ripped you off, rude and will take their time so that you will be charged more. The lead mover even did  his paperwork in the middle of the move so that we will not have to do any manual labor . Beware of this particular mover  don't even believe what they will tell you. They will just try to start business with you and then will trap you.