Direct Movers LLC

Reviews

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1. T

   Tvaughn

   Source: MoveAdvisor · Silver Spring, MD to Moreno Valley, CA

   14 Apr 20181-bedroomPaid $3,500

   Run! do Not Use This Company!!

   I booked this this company back in February called super star van lines. I received an estimate for $1746.97. For my move. I was told I had to pay a $400 deposit once I signed the contact which I paid with my debit card online. They said I had to pay half when the movers arrived and half once they dropped my items off in California. I was told I only could pay money order or cash so I got a money order and made it out to direct movers llc the company they work with because they are brokers and failed to share this information. When they arrived at my house it was a new company called Direct Movers. the mover told me that I was looking at $4000 for my move and I said no, this is not the amount I agreed to. He then said if I paid him $2800 today that it was a good deal. I said no this was not what I agreed to which is why I only have the money for said amount. He asked me how much could I give him and I told him this was it, the $674. I have a picture of the BLANK contract he put together at my house which I should have never signed. Because my contract is by weight he said that they were going to take it to their facility to weight it. Which I do not trust. He then texts me stating I have 4040lbs of stuff I said no way! He asked me how did I know how much my stuff weighed. I told him I had a 1 bedroom apartment, I knew they were trying to scam me then. I was so upset and asked if I should seek legal help and he said go ahead maybe they can help me pay for my move! It was so unprofessional! I spoke to a lady with super star van lines right after and she promised to call me back but never did and they won’t return my call and her mailbox is now full. Dan from superstar van lines never returned my messages. He was the man I spoke with originally. This is when it gets crazy. They say that they are almost here to deliver my items with no real notice so I went to meet them at my storage unit. I had the money orders of $1500 ready but was advised to have them sign a receipt saying I was paying the original balance and that the extra $800 I planned to dispute. They refused to sign it and got super crazy broke the gate at the storage unit and left with my things. I told the lady at the moving company I had medical supplies on the truck and her response was “ you should have thought about that before you decided to play games and now you will pay more and hung up. Now they emailed me saying I owe them $2600 for re delivery and I’m trying to contact a lawyer. I was in the hospital yesterday because of my missing medical supplies. They do not care about people or customer service and should not be operating this business. If these companies were upfront it would give people the opportunity to prepare for changes but just making up reasons as to why I should pay said amount is not right. They contracted my move out to two different companies so now 3 companies want to be paid at my expense. They have continued to make up reasons why they changed the price every time I talk to them. DO NOT USE SUPERSTAR VAN LINES OR DIRECT MOVERS OR ANY COMPANY ASSOCIATED WITH THEM. They also change their names on yelp to avoid bad reviews!!