Duntara Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. D

   Delores

   Source: MoveAdvisor

   30 Jan 2017Paid $1,111

   Moving Experience or lack thereof.

   I moved from New Jersey to Florida by American Moving & Storage Services a/k/a Duntara Moving & Storage..Do not under any circumstances use this company. They take your money after they demand double of what was quoted and run!! My furniture was either broken or missing when delivered. Not only that, but I was their first stop in the morning and my furniture was in the middle of the truck. They only found 2 items from a long list of missing items. It has now been 7 months since the move and my claim has not been resolved. I know now they had and have no intentions of resolving it. They have done nothing by lie to me the entire time. I have spent many weeks out of my time, with phone calls, emails, taking pictures, filling out claim forms. They delay handling your claim with their lies and actions hoping you would just go away. Your only resource is to get an attorney, which I am now doing. I also am filing a Complaint with the Federal Motor Carrier Safety Administration. I just don't understand how a company with so many bad reviews is still in business.

2. T

   Tracy W.

   Source: MoveAdvisor

   12 Feb 2015Paid $7,800

   Terrible experience! I wouldn't use them again for free!

   Duntara quoted us $4800 for our cross-country move, but raised the price over 61% to $7800 once all our belongings were on the truck on route. They never showed up on the drop-off date promised and never even called. We spent the next 3 weeks on the floor of our new home being given the run around.   The trailer, that holds several different loads, was rerouted several times and out in the heat wave for 21 days. When they arrived, there were several boxes and items “lost” (including new electronics, collectible crystal and family heirlooms). I find it hard to believe that our most valuable items were accidentally lost. Our furniture and other items were several heat damaged and several broken. They refused to pay even the minimum $0.60/lb in damages after making me waste more hours on all the paperwork. They were also nasty and condescending. Over a year later, they offered us less than 10% of our loss in order to get us to take down negative reviews. Even though we had nothing to gain by declining the meager couple of hundred they offered, it wasn’t worth having another family be so treated so poorly. Do not do business with Duntara Moving!    .

3. J

   Jerry H.

   Source: MoveAdvisor

   14 Nov 2014Paid $1,993

   Never showed the day of the move.

   They got my deposit and never showed the day of the move.$1993.00.I called the next day after a no show and told them to forget it ,I had hired another mover.Antonio then told me that I will have to forfeit my deposit of $1993.00.I have since Had the charges from my credit card reversed as this idiot of a salesman thought he could do a no show and just keep my deposit.I would not recommend this company to my worst enemy ! Wanted to be my Facebook friend as well.Not happening dude !

4. D

   David K.

   Source: MoveAdvisor

   10 Jun 2014Paid $6,000

   Terrible Service.

   Nightmare company - BEWARE! We had the worst moving experience of our lives with Duntara. They tried to overcharge us based on a bogus weight calculation that I proved false when I required them to go to an actual weighing station. They damaged my apartment's exterior structure with the truck, and then claimed they weren't responsible, which cost me $1300 out of pocket to fix. They were 2 weeks late delivering our contents. Customer service is a joke. Absolute disaster - avoid them like the plague!!

5. D

   Dean K.

   Source: MoveAdvisor

   10 Feb 2014Paid $7,800

   Moving.

   Duntara received our business through phone conversation. They staed they would move our household from Illinois to New Mexico (May 2013) the cost of $2900.00. After taking our $800.00 deposit, it was nearly impossible to get ahold of the salesman, Lissa. Once our items were loaded and hauled away, we received a phone call in which Duntara Moving stated they would not deliver our item unless we paid them an additional $6500.00 cash. They held our items for random in a warehouse in Chicago. They delivered our items over a week after pickup after extorting nearly 3 times the initial cost. Items were broken, including an antique hummel collection. Furniture was bashed, dinged, and broken. our grill was blatantly stolen as when we took our grill cover off, to our surprise the $800.00 dollar grill was missing and replaced with a broken piece of garbage grill. In addition they took two propane tanks. They damaged a TREK Session 77 $4500.00 mountain bike. They broke a pre-WWI German dish set, They destroyed an antique gumball machine, in addition to many other irreplaceable items. They were not willing to replace a single item. Rats entered on of our boxes and destroyed the contents. Duntara refused to admit the transfer of our possessions from one truck to another. To avoid thieving dilletante liars, please avoid these crooks at all cost.

6. D

   Dave H.

   Source: MoveAdvisor

   29 Nov 2013Paid $5,590

   Duntara Danger!!

   I hired this company to move my household goods from Orlando FL to Western Washington. The company assured me that the truck delivering my furniture would have the Duntara name on it. They told me they doon't contract out. I later (after the picked up my belongings) I dound out that was untrue. Fast forward to one day after the delivery window I was given, I callded adn the goods were still in storage at their South Florida storage facility. First they told me that it was leaving on the next truck out at the first of the week.. LIES. I called them every week for several weeks and got the same answer with an Im sorry this is happening but we can't find a carrier to make teh run to teh west coast. Long story shortened. it took about 2.5 months and threats to take them to court and complaints to the BEtter Business Bureau and another 3 weaks before my belongings were finally on the way  Once the  truck arrived, while unloading and verifing the items and numbers coming off the truck, several boxed did not have numbers on them. Later, after the truck left and I was unpacking, I dscovered a few boxes missing and a couple of items damaged. . Contacting the company and filing claim I the were willing to pay for the damaged items but refused the claim on the missing boxes because they had no record of them. To add insult to injury, the compensation for having my goods in storage for two months longer than they should have, I was given less than about 15% discount. All I can say is buyer be ware of this company!! I will never use this company again and recomend no one else use them either.

7. I

   Ivette S.

   Source: MoveAdvisor

   6 Nov 2013Paid $1,383

   Dishonest.

   STAY AWAY FROM THESE PEOPLE!! They are scammers! They tell you one price and then their Driver will tell you a higher price. The Driver has taken my furniture hostage so I pay his price! You can't believe the 5 and 4 stars reviews! Watch out! Call the Federal Motor Carrier Safty Administration. This company also known as American Moving and Storage. They have a bad Rap with the FMCSA. Put these people out of business by not giving them any!!

8. M

   Michele

   Source: MoveAdvisor

   18 Oct 2013Paid $7,500

   Overall bad experienace.

   Was quoted one price. knowing I had to be out of my house they showed up two days late then said the estimate was wrong and wanted an additional $2500.00 . Which we then cancelled them. Now we find the charged my credit card for over $1,000.00 for deposit and will not return it. This companuy seems to be scamming people knowing that the have no time to change movers but we rented a tuck ourselves.   .

9. A

   Annie

   Source: MoveAdvisor

   22 Jul 2013Paid $2,000

   Worst Co. Ever!!

   Besides my young sisters sudden death 2 years ago, this has been the most horrendous month of my 35 years on earth because of Duntara/American moving&storage.this company lied, scammed, cheated, stole and are now keeping our belongings hostage.they gave us a false estimate,were 4 days late p/u, and now wont drop our items off because I HAVE to pay w my cc because ive exhausted all my cash reserve on living expenses because of their cheating, empty pormises. Its been 20 days since our stuff left! Customer service reps were RUDE and would hang up, not answer the phone or it would be busy. Despite my several attempts to speak w management, they would refuse and for a few days-put the janitor on the speak with me! I had asked for a valid email address to communicate for documentation pruposes and they refused me that. I don't understand how it is legal for this co to continue on stealing from everyday people. STAY AWAY!!

10. L

    Lori

    Source: MoveAdvisor

    30 Jun 2013Paid $4,601

    Horrible! Stay away!

    The salesman was wonderful so we thought. He told us exactly what we wanted to hear to get our money then we couldn't reach him again. He quoted one price then charged us $2000.00 more before we could get our stuff. Delivery was 2 weeks late! We called daily only to be told (if we could get someone to answer) that they didn't know when the driver would be in Florida. "He lives here, he has to come back" this is what they actually said! When our stuff finally arrived, furniture and pictures were broken. We were told we could file a claim but they only pay .60 per pound. They would not pay for repairs. Multiple items were "missing". They refused to move any boxes, they just piled them in the living room. They refused to take large items upstairs. My husband and son had to carry an armoire upstairs because the mover said, "I'm not going to hurt my back moving that." He is a mover but refused to move the furniture! I was totally speechless! I could go on and on nothing at all good to say. Horrible customer service, horrible experience.