EuroUSA

Reviews

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1. M

   Mr S.

   Source: MoveAdvisor · New York, NY to North Ryde, NSW

   23 Feb 2021StudioPaid $2,200

   Unparalleled Service and Peace of Mind

   I am currently in the process of relocating from New York to Sydney. It's my first time doing an international move and the process is daunting and unfamiliar. Ken at EuroUSA changed all that and put my mind at ease. I contacted over 20 shipping companies for quotes and EuroUSA was in a completely different league to the rest. With other companies I dealt with call centers, poor response times, or confusing and garbled emails / online systems. In comparison, all my emails and calls with EuroUSA were with the same person - Ken, who is a veteran in shipping logistics and took the time to talk through every aspect of the move with me in detail. With a single phone call he cut through all my concerns. Other companies may be slightly cheaper, but the peace of mind on a complex international move with all my valuables / home contents is simply not worth the compromise. Would go with Ken and the team at EuroUSA any day. Reputable company, great service, peace of mind. Just what I need for an international move!

2. J

   Joan L.

   Source: MoveAdvisor · New York, NY

   30 Nov 2020Partial movePaid $3,400

   International Move

   My experiences with this company have been outstanding. From my first contact with Ken Treschitta and the BestGuy crew until I received my shipment in Europe the whole process went very smoothly. My items were packed expertly and the guys were very professional, friendly and patient. I was kept informed all thru the shipping process. Thumbs up for a great team that is courteous, polite, respectful and taking pride in their work! I can recommend them highly!

3. R

   Remi P.

   Source: MoveAdvisor · New York, NY to Paris

   2 Oct 20202-bedroomPaid $4,000

   Perfect move between New York City and Paris.

   EuroUSA took care of every single step of my move between New York City and Paris, and it couldn't have been smoother. From packing in NYC to delivering everything at my place in Paris, everybody involved was always very kind and on time. Ken from EuroUSA coordinated everything and it was always a pleasure to talk to him. Amazing service.

4. D

   Dan M.

   Source: MoveAdvisor · Naples, FL

   28 Sep 2020Partial movePaid $13,000

   Easy move! Outstanding service by all involved.

   EuroUSA coordinated our move from southern France to SW Florida. This was a move made during the COVID19 pandemic, and had to be rescheduled by us several times. Ken Treschitta of EuroUSA was our original contact, and stayed in contact with us the entire move..coordinating with European Relocation Services in Marseille for packing and export, and American Fargo in Miami for clearing and delivery. Service throughout the move was outstanding. We have moved countless times internationally, and this was the easiest of all!

5. L

   Linda H.

   Source: MoveAdvisor · Berkeley, CA to Lyon

   22 Sep 2020Partial movePaid $4,000

   Moving small shipment from California to France.

   Excellent service--the packing was excellent; kept on schedule for pick-up of items, packing, and shipping. Lost some time after the shipment got to Rotterdam due to covid's impact---had to consolidate my shipment with others to make a full load. And in the age of covid, very few people moving and even fewer moving to or from Lyon, France. So that was delayed.

6. L

   Laura

   Source: MoveAdvisor · Norwich, VT

   18 Sep 2020Partial movePaid $2,000

   Great Experience.

   We used EuroUSA to send furniture to our daughter in the UK, where she had gone to work temporarily and eventually decided to relocate. We contacted Euro USA and ended up working with Ken Treschitta. Ken responded quickly to our questions, was very easy to work with, and accommodated all our needs. It was our first experience shipping overseas and Ken made it good one, from beginning to end. We'd use EuroUSA again and recommend them without hesitation.

7. E

   Eric S.

   Source: MoveAdvisor · Chicago, IL

   16 Sep 20202-bedroomPaid $4,500

   Great Customer Service.

   I used EuroUSA for a move from Chicago to Switzerland for work. Their rates were competitive, but the customer service was what set them apart. Our relocation specialist, Ken Treschitta, was incredibly communicative and responsive. Anytime we encountered any snag or issues, Ken was quick to resolve. Highly recommend!

8. D

   Doctor M.

   Source: MoveAdvisor · New York, NY to Manchester, UK

   10 Sep 20203-bedroomPaid $8,000

   Multiple Moves, Never an Issue.

   I'm an international teacher and I have moved countries multiple times. I have used EuroUSA's services for my last 3 international moves (UK-NY-UK) and I have found them to be personable, highly professional, accommodating, and I never had an issue with them. In my last move, the team moved my entire household--close to 900 cu.ft.--to Europe and they have been incredibly nice and helpful throughout.

9. C

   Casey H.

   Source: MoveAdvisor

   19 Sep 2012Paid $5,000

   A truly honorable company.

   After having a serious issue with another moving company, Mark and the EuroUSA team stepped right up and completed my move. EuroUSA helped me to organize (or re-organize) paperwork, negotiate with Australian customs, manage the movements of my shipping container and ensure that our belongings got to us safely.  I would recommend EuroUSA without hesitation and I have a renewed faith in the goodness of companies like this one!

10. R

    Randall R.

    Source: MoveAdvisor · Honolulu, HI

    10 Oct 2026Partial movePaid $9,700

    Disappointing & Frustrating

    We hired EuroUSA to ship our household goods (approximately 200 cu - a "lift van") from Hawaii to Portugal. Our belongings ultimately arrived safely, about two weeks later than expected, but the tracking, communication, and delivery expectations were handled poorly. My biggest issue was accountability and repeated false reassurance about the status of our shipment. When I asked for updates, I was repeatedly told delivery was still on track for 8-10 weeks from pickup and that "all is well." I later learned there had been a delay that could have been communicated much earlier. When our shipment arrived in Rotterdam, the destination agent then told us delivery might take several additional weeks, which we had not anticipated. We adjusted our expectations accordingly, only to be surprised a short time later by a call telling us our shipment would be delivered within a couple of days. We were certainly pleased to receive it sooner, but the constantly shifting information added unnecessary uncertainty and frustration. This was sold as a door-to-door international move, and I expected EuroUSA to take responsibility for managing it. Instead, I often felt I was getting reassurance and lip service while timelines shifted, questions went unanswered, and responsibility was pushed elsewhere. After paying nearly $10,000 for door-to-door, "all-in" service, including a roughly $2,500 increase after our move had to be rescheduled and EuroUSA cited higher fuel, shipping, and summer-season costs, the destination agent imposed an additional €100.80 "emergency fuel surcharge" once our goods arrived in Europe. It wasn't a large amount, but after all the shifting timelines and false reassurances, it became a matter of principle. I challenged the charge directly with EuroUSA and asked them to step in. They did not resolve it, so I paid it to avoid risking further delivery delays. I eventually filed a complaint with the Federal Maritime Commission after EuroUSA refused to reimburse us for the destination agent's charge. EuroUSA ultimately stopped responding to my emails after I respectfully requested a management review of my concerns. Only after the FMC intervened did EuroUSA acknowledge that the charge was not consistent with our agreement and reimburse me. The refund was issued without any direct acknowledgement or explanation from EuroUSA. Throughout this process, I believe my communications with EuroUSA were respectful and reasonable. I was especially disappointed that my request for a management review went unanswered and basically ignored. Our shipment arrived, but the overall experience left me feeling that EuroUSA accepted very little accountability for the frustration and uncertainty we experienced along the way.