Experienced Moving

Reviews

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1. J

   Justice C.

   Source: MoveAdvisor · Pittsfield, MA

   20 Jan 20231-bedroomPaid $1,617

   EXPERIENCED MOVERS & ALL MOVING & STORAGE BROOKLYN NY ARE PROFESSIONAL

   THESE HAMARS, STOLE AND SOLD EVERYTHING MY CHILDREN AND I OWN. DON'T HIRE THESE PROFESSIONAL SCAM ARTISTS! [NAME EDIT], [NAME EDIT], [NAME EDIT] AND THE OTHER 2 GENTLEMEN NEVER DELIVERED OUR PERSONAL AND BUSINESS BELONGINGS. ON 11- 27- 16. FROM MASSACHUSETTS TO FLORIDA! WE STILL HAVE NOT RECEIVED ANY OF OUR BELONGINGS AND IT'S 2023. WE HAVE PICTURES OF EVERYTHING AND THE MOVERS FACES, LICENSE PLATES, EVIDENCE AND MORE. THESE SCUMBAGS WERE PAID IN FULL AND RUINED OUR MOVE AND LIVES. THEY ARE REFUSING TO RESPOND TO THE ATTORNEYS, ATTORNEY GENERALS, LAW ENFORCEMENT AGENCIES, AND THE STORAGE FACULTY THEY ARE HOLDING EVERYTHING IN A HOSTAGE SITUATION. WE HAVE PROOF OF EVERYTHING. THEY ALSO STOLE OUR LOVED ONES ASHES, JEWELRY, DNA, BUSINESS EQUIPMENT, AND PERSONAL BELONGINGS, AND CONFIDENTIAL INFORMATION. THIS IS A HORRIFIC EVIL NIGHTMARE AND COMPLETELY RUINED OUR LIVES! DO NOT HIRE ANY MOVING COMPANY! THEY ALL RUIN PEOPLES LIVES, GO SEE ALL THE YOUTUBE CHANNELS PROVING IT AS WELL!https://youtube.com/@stolenbelongingsfromamovingcom

2. P

   Phoebe

   Source: MoveAdvisor · New York, NY to Decatur, GA

   7 Jun 20171-bedroomPaid $2,800

   Lost the bed rails to my bed and will not respond to any communication.

   All Moving and Storage is the same company with the same paperwork, so I am posting this review for both. They lost the side rails to my bed and I, therefore, cannot assemble it. I am nearly 7months pregnant and have been sleeping on the floor since my move. I contacted everyone I can for information or to at least file an insurance claim but have been entirely ignored since May 17. I cannot reach anyone with the company via phone or email. Joe was great in setting up the estimate, but after that everything went downhill. I was told it would take 3 to 7 days for my things to be delivered and given a phone number to call to check up on everything. When I did call, at day7, the number was disconnected (super shady). I finally got Joe to connect me and the woman told me it was actually 5-7 "business" days from the delivery date I requested. Nobody mentioned business days initially. Everything was picked up and on April 29 and finally delivered on May 12. Communication was like pulling teeth through this entire period and the woman, Julia, was always extremely rude and put out sounding when I asked for updates (when I could get her on the phone). My mother had flown in to help me since I am so pregnant but had to fly back shortly after delivery because things were so delayed. During the delivery inventory, they discovered they did not have my bed rails (the sides of my bed frame). I was told I would again have to deal with Julia. This was a Friday. The warehouse was already closed. Monday I called again and she said she would look into it, that I should email her details, and that from here on out we would communicate via email. I did this and didn't hear anything back. On Wednesday I emailed again asking her to verify that she received the email. She responded saying she had but had to look into it. And that's the last I've heard. No one will respond to my calls or emails. I cannot even get the info to file an insurance claim. This is appalling business practice. I'm not even going to get into how the actual price of the move was literally double the estimate.

3. G

   Gayl

   Source: MoveAdvisor

   5 Feb 2017Paid $1,200

   Worst Company Ever.

   This company was extremely helpful, giving us all the information we needed. Right up until they picked up our stuff then suddenly they were NO WHERE to be found. Our stuff was picked up Sunday, January 22nd and we were told it would be there a few days later. It has been two weeks and nothing.I have non- stop called them since January 26th and NO ONE has returned my phone call. I finally got a hold of a "manager," she told me that technically they say they will deliver your belongings with-in 7-14 days and by moving law the have up to 30 days. She informed me that a truck broke down and they were waiting on a part. I asked why were we not notified, her response: We did not feel it was necessary. When asked what they were doing about it she said: We are doing all we can. She never once tried to answer a question just avoided it, never offered a discount for the inconvenience and was entirely unprofessional or sympathetic. She spent the time complaining about her job, I informed her this was not my problem and needed my stuff to arrive. To this day she has not once called me, each time we have spoken she rudely interrupts me and answers the phone as: WHAT?!. Do NOT DEAL WITH THIS COMPANY!! Kassey, Mark, Joseph, Tiffany, Julia or Ashley. They will not help or care, by they way they do not have back up trucks even though they are a MOVING company and have zero backup plan. They also don't care if you have a family emergency and need clothes for a funeral or for your new job. The response: well to bad.

4. I

   Inna J.

   Source: MoveAdvisor

   19 Jul 2016Paid $2,500

   Will never use them again.

   To make this review short.. I only have one thing to say. Once they pick up your furniture they will not care about you. Nasty, unprofessional people. I didn't feel safe and regretted I ever trusted them. They lied about the time frame saying it will take a week and took full two weeks and didn't give any discount on that. Not only that the workers are not that "experienced" didn't know how to fit my couch in the elevator. We had to do it ourselves. When things arrived two pieces were broken and one poorly handled. the customer service is the worst to deal with. Very unprofessional people. Will never ever use this company.