Global Express Van Lines

Reviews

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1. D

   Diana

   Source: MoveAdvisor

   11 Sep 2012Paid $8,700

   Lying, unproffesional, exstortionist.

   I needed a moving company to move my parents and myself from Virginia to Tennessee. Easy right? Wrong! The salesman was so nice to my father, low-balled the bid and then did not explain that it was an estimate. The movers came the right day but were late. They were ill prepared for the packing, moving and their inventory list came nowhere near what the agreed contract stated. A Penske truck showed up in my driveway with one driver and two movers. One mover brought beer to work with him. They did not finish the first day so they had to return the next. Late again! Ill prepared and sloppy. They left so much stuff throughout my house that I had to run behind them, pack items or throw the stuff in my car or else it would have been left behind. The movers were contracted out by global express van lines and the company was called simplicity moving and storage, worst customer service, worst follow up and voice mails always full. I am in Tennessee still waiting for my stuff (9-11-12). The truck left my home in Virginia 8-30-12. My mother blood pressure medicine accidentally got packed so I have begged, pleaded, threatened and asked for the truck to be delivered to us for her medicine. Nothing from them. Don't answer their e-mails, don't answer the phone and when the phone goes to voice mail, it is too full to take any more messages! Really! My mother still does not have her meds, the doctor visits aren't cheap and still no idea of simplicity moving and storage (contracted by global express van lines) when any delivery will take place. Will be seeking legal assistance for this one! They are rude, greedy, will not communicate with me at all, poor quality work and more than likely all our stuff will be broken or stolen! Do not use this company for any reason! They lie and rip you off, but they are soo nice in the beginning!

2. G

   Gary K.

   Source: MoveAdvisor

   3 Sep 2012Paid $17,000

   Global Express.

   Total moving estimate: $10,350.  Actual cost: $16,709.  Numerous items were damaged during the move.  We requested delivery for July 21; they made delivery on July 28.  Granted, the move was across the USA, but one week later than requested.  This cost me extra expenses for lodging, etc.  The salesman could not help us much once the sale was made.  All the movers, about nine different people, insisted we pay them all large tips. We paid over $400 in tips.

3. B

   Burt A.

   Source: MoveAdvisor

   22 Aug 2012Paid $4,900

   Global Express Van Lines.

   BBB rating was A. Slipped to B . Was discussed with Allan and assured problems were corrected. Went to C. At the time of this review, an F. Estimate price was less than $2200. End cost was over $4900. We expected price to increase due to packaging and weight difference. Price would have been acceptable had we received the service we were promised. Did good job packing and loading initial truck in MD. Off loaded and loaded at least once. Used 2 people found on the Internet (per driver) to unload truck. Appearance/dress disheveled and dirty. The larger of the 2 did not show any incentive and let the others do most of the work. Damaged curio cabinet, inlaid table, dining table, stained glass lamp shades. Broken collectibles. Many items missing/stolen including kitchenware, lamp top, top half of antique dresser including mirror, and other boxes. "Movers" refused to take items up one flight of stairs until co-ereced. We paid to have desk taken upstairs. Never received final weight from Global. We refused to sign receipt due to the damage, etc. Driver left without leaving a copy of bill of laden. Claims process is laughable. We called the claims center and found they were 3rd party and wanted info off the receipt the driver was supposed to leave. Filed complaint with Better Business Bureau. 0n August 6th. No response from Global (Aug. 22, 2012).

4. S

   Stacey

   Source: MoveAdvisor

   17 Aug 2012Paid $1,500

   Do NOT move with Global Express.

   I contacted Global Express because I had to do a last minute move. Throughout the entire process, they were difficult to get a hold of when needed, and did not provide accurate information regarding the move and subsequent prices. When the movers came to my home (3 hours late) to move my things, they tacked an extra 250 dollars onto the cost of the move, then told me they would remove 100 dollars if we "took care of them" before we left (because we didnt' have much recourse at that point, we tipped them the difference and hoped for the best). When my things were finally brought to Baltimore, (my move destination), another 75 dollars was tacked on in last minute fees. But, I haven't even gotten to the worst part of Global Express. They LOST several boxes as well as my office desk chair. After calling repeatedly every day for a week, the woman on the phone told me she would contact the warehouse manager, who would give me a call. Of course this did not happen, and after hounding them for a few more days, I was finally able to get in touch with the warehouse who told me simply "the stuff is gone" and to file a claim. I was given ZERO help, and LESS THAN ZERO hope that I would ever see my things (or money for my things) again. I am currently in the claims filing process with them. If you have to do a last minute move like I did, you may be tempted to go with GEV because they are available-DO NOT MOVE WITH THEM. You will have nothing but aggravation. .

5. S

   Scott M.

   Source: MoveAdvisor

   16 Aug 2012Paid $12,291

   Beware.

   Pick-up was OK except they left cigarette butts in the street in front of my house along with bubble gum and, from start to finish, the packing took 12 hours. The drop-off did not go well with the un-packers claiming that they based their estimate on cubic feet instead of 24,571 pounds which resulted in them earning less then $10 per hour instead of the $15 per hour they normally collect. I felt bad for the un-packers and, when I gave them an extra $200, the driver and his son were upset that the un-packers didn't share the money with them.  A number of items such as shelves were left unassembled. Although I asked the driver several times for the actual weight as the truck was moving accross country, he said that information wasn't handy and at drop-off he said that I had paid for a full truck which was not the case because I paid for an estimated 24,571 pounds and the final dollar amount was to be adjusted plus or minus. After numerous calls to global over the past 2 months, the actual wait of the load has not been provided. I would say that the company is in a state chaos and would look else ware for your moving needs. .

6. L

   Lori

   Source: MoveAdvisor

   8 Aug 2012Paid $7,000

   Very Scary!

   This company will give you the total run around and NEVER call you back!  I have never experienced such HORRIBLE customer service from any company.  My salesperson was very easy to get a hold of when he was setting up my estimate, but when the shizz hit the fan, he was no where to be found.  Trying to call any of the extensions on any of their numbers gets you a voice mailbox and no return call.  Promises are made by this company and they just don't deliver on their promises.  Their movers are another story- they showed up at my home 4.5 hours late in a BUDGET rental truck, one wearing street clothes and flip flops!  Furthermore, they were speaking Russian when they got out of the truck so I had NO idea who these guys were seeing as how I did NOT contract Budget to haul my belongings.  They have not more than doubled the estimate and after taking an extra day to load my stuff, still want to charge me waaaaaaaaaay more than what I believe it owed due to their lack of professionalism and punctuality!  Now, we cannot even get a return call from the company to work out some sort of arrangement to get our belongings!  Do yourself a favor and DO NOT USE THIS COMPANY!

7. S

   Scott

   Source: MoveAdvisor

   31 Jul 2012Paid $1,675

   They never came!

   In April 2012 I decided to book with this company given that they had an A rating with the BBB and the reviews I found about them online were typically positive.  I don't know what has happened since, but they apparently have gone downhill.  This past Sunday (the 29th of July), they were scheduled to pick up my items for my 1 bedroom apt and deliver them to Kansas City, MO.  At 12:30 pm on the 29th, I received an email from Brian (who is the VP for customer service) saying that a problem occurred with one of the trucks and because they couldn't fulfill their obligation, they cancelled my move.  This happened the DAY OF THE MOVE and I was notified by this via an EMAIL that was poorly written. In the email, I was told that I would get my deposit back, however when I contacted my credit card company, they said they had not heard anything from GEVL.  I called up Brian on the 29th as well as Darren (who was my customer service rep) and left them messages.  It is now the 31st and I have not heard anything from the company.  I have already filed my complaint with the BBB and my credit card company is issuing me a conditional credit and they will follow-up with GEVL.  I strongly urge anyone considering going with this company to think again..For those of you who have already booked with them, BEWARE and consider getting a new company even if it means losing out on your deposit!

8. N

   Nottiyath

   Source: MoveAdvisor

   22 Jul 2012Paid $4,300

   Ripp-off movers.

   I have read all these bad reviews about Global Express Van Lines before deciding a mover and still decided to go with this unprofessional moving company and here I am adding one more bad review. They will sound unbelievably cheaper (the trap I fell for), but the truth is that they will cost you about 2.5 times than their original quotes. And the "free one month storage" is a tricky false promise. Here are the highlights of my interstate move experience with them: 1) They quoted $2200 for the entire move. But after my items are moved from my residence, the delivery agent called me and told me it is going to cost me $4300 because my items are exceeded the allowed weight. I doubted this strategy in advance before booking them and checked with the sales agent whether they are going to charge me for overweight if any; and his exact comment was "it’s never going to happen unless you are moving an elephant". 2) Their movers came to my home at 9pm in the night in a budget truck and left my home at 2am in the morning. The original scheduled time was between 3pm and 5pm. The sales manager was telling me they have their own truck and the crew will come wearing their uniform, another lie. 3) They don't have their own crew or trucks (at least that is what I have observed). They picked the items in a budget truck, and delivered in the destination in another rented truck. I did check with the delivery driver and he said he is not an employee of global. No one takes responsibility and simply points finger at each other. 4)  Their professional packing service is a jock (after charring $600). The crew ran out of packing materials and made temporary packing boxes and packed my expensive kitchen items with these unsafe boxes. I have even given them few spare boxes I had from my previous move. 5) They packed my electronic items along with heavy furniture accessories. Is that called professional packing ? They packed my dining table and computer table as is (without dismantling) obviously the truck space quickly got filled and they complained I have too much furniture and they left my expensive sofa and expensive book shelf in my apartment. The only furniture they transported was a dining table and 6 chairs, a small sofa, a king size bed (with flat frame) and a computer table. 6) They promised 1 month free storage and reached my destination on 19th day and said they won't provide free storage any more. I have to rent a public storage and rent a local mover to move my items from the local storage to my place. 7) Every staff (Including the owner) was non-cooperative. 8) The sales representative who trapped me into this deal disappeared in thin air and was never accessible to me since the order was placed.(well I could contact him 2 times totally after about 20-30 attempts) 9) The crew even opened my fridge and ate chocolates from the fridge. Seeing this I have ordered pizza and gave it to them. Well, this did not bother me, but worth mentioning here to show their professionalism. Bottom line: Your moving experience = 2.5 times (or more) than their original Quote lots of stress high risk of damaging your expensive items. I would recommend to go with other well reviewed moving companies even if they cost you 2 times more than Global Express Van Lines original quote. At the minimum you will have piece of mind. I am not new to interstate moving. I have used different movers, just that these guys quoted cheap and I fell in that trap. Hope this review helps someone from all the troubles I had gone through.

9. K

   Kim

   Source: MoveAdvisor

   31 May 2012Paid $2,200

   Full circle of stress.

   Moved from FL to IL. Global made it very stressful for me. Where do I start? The salesman was hard to reach. That should have been my first clue to run.  I requested may 15th move day with 16th as the backup. They called a day before saying it would be the 16th, which was fine. Then I get a call the eve of the 15th saying they will be there that night Btwn 7 & 8 pm. Despite my pleas for them not to come until the next day, the truck showed up at 8:45pm & stayed until midnight.  It was a small truck, so they explained that my stuff would be repacked onto the big truck later.  Oh great! More chances for it to get dropped and damaged.  The contract does state they charge for packing materials, but since all my stuff was packed, I didn't think it would apply to me.  I was told they would wrap furniture, but it wasn't explained that I would be charged for tape and also a labor fee for the time it takes them to tape and wraps items. They also found an excuse to crack out a few boxes and charge me for those too.  It ended up being $250 additional!  Now the real fun starts. I get a call the day before delivery saying global lost my check because somebody's purse was stolen.  Global wanted the entire amount in cash on delivery.  They agreed to pay the stop payment fee but when I logged into my account, my check had already cleared!   I tried calling them back and also tried to reach my salesman and couldn't get anyone on the line.  They finally called me and agreed that my check wasn't included in the ones "Stolen". I asked him to please make sure the driver knew my check wasn't lost so I wouldn't have any problems with delivery and he said he already informed the driver.  About an hour later the driver called and said my amount due had gone up.  Nobody told him!  It was finally worked out and my stuff was delivered. A day late. Because the job ahead of mine had 5x more furniture than they listed and it took more time. (that's what they told me).  In the end, my furniture was picked up and delivered.  There were a few scraps and dings on some items, but I guess that's to be expected.  I didn't like how stressful global made this for me, changing the pickup time twice and coming so late in the evening telling me I didn't have a choice because they had other jobs.  I expected to be charged for actual weight, but the additional labor charges I wasn't expecting but felt what could I do now, I needed to get moved & they know it. They know at that point you are stuck.  The whole story about losing my check brought this experience full circle & seemed made up and then delivery was also a day late.  Never again!

10. B

    Bob L.

    Source: MoveAdvisor

    21 May 2012Paid $4,000

    Moving company.

    Global express van lines moved my house hold goods from florida to texas, what a disaster.  I suggest no one use this com[pany.  they hide after the fact and ignore your clains, any you will have them.  I took pictures of my goods when they arrived.  my 52 inch samsung sreeen looked like a bowling ball had been thrown at it.  I have a 140 gallon aquarium that wasn't wrapped or protected in any way and it got chipped on the edge and can no lomger be used.  almost evert piece of furniture has been scratched along with 4 pictures broken that were not wrapped or protected.  the custom aquarium stand has so many scratches it will have to be refinished and there were two of the three hinges on the top that wew sprung.  six of eight plates were broken.  I bought boxes from u haul to pack by belongings and when they cane some of the sides were busted from being thrown or stacked incorrectly.  when the van arrived for delivery it was a full size moving van and my goods were the items in the truck.  they were scattered through out the truck not tied or secured to anything.  my mattress was to be put in a carton as is required by law but it was standing on it's side in the side door.  my rep was darren and boy you better watch out for him.  I asked him if global owned it's own trucks and he assured me they did and my goods would arrine in one of them.  LIE!  my price went from $1,899 to $4,414.  he said my weight went from 4269 lbs to 9600 lbs.  I was charged for 40 rolls of tape.  if each roll was only 100 feet that's 4000 feet,  I moved a one beedrom home. I was to get the weight ticket to show the difference but of course I never got it.  the company that delivered my goods told me I either could pay the difference or  they would take my belongs back.  that was R&l moving out of houston, tx.  I have reported global express  to the better business bureaus in both maryland and florida along with D.O.T. in both states.  I will be suing them after the claims come back from the mediators and that will only add to their final cost.  I spoke with alex, the owner, and all he could say was he would have alex, in mami, call me.  thta's right.  no call as of today.  take pictures of every thing you can if you deal with these people.  I post again when the law suit gets going.  it seems that is the olny thinbg are going to understand.  my suit may go into trebble damanges so it is going to get intresting.  thwy recently with the name A&h holdings dba global express.  I guess they want to hide as much as possible.          .