Here to There Movers

Reviews

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1. N

   Nick B.

   Source: MoveAdvisor · Cary, NC

   26 Jun 20183-bedroomPaid $720

   Do Not Use This Service in Cary.

   I WOULD NEVER USE THIS COMPANY AGAIN. The movers did not provide a proper estimate without checking to understand the scope of the job. They showed up over an hour late on the day of the move. They stacked items that should not have been stacked, such as bicycles on top of living room furniture which caused damage to the furniture. They rushed through the job trying to get to another job. The truck looked like the items were literally thrown into it. They scratched several pieces of furniture. We made a claim on one item to replace it, and they fought us against providing compensation, even though they were grossly and willfully negligent in packing the items. Clearly not professional. I would not recommend anyone use this company.

2. J

   Jacqueline

   Source: MoveAdvisor · Greenwood, IN

   13 Jun 20184-bedroomPaid $990

   I'm surprised this compay is still in buiness. DONT WASTE YOUR TIME!

   I can only speak for the Indianapolis area and "customer service" I don't usually leave reviews but this company is such a joke. Don't expect a call like they say they are going to do prior for a heads up. Then once they show up and your not ready they start clocking you. They were asked to come back since no one knew they were coming and their was stuff in the driveway(that needed to be moved). Window was 12-5 with 30 minute call ahead. You get told that you are the last stop. Its a 2 hour window at 12? This is your last stop? Yeah this company probably wont last another couple of months. They leave bc they "feel" like your upset/disrespectful. Oh and your in a business where moving isn't stressful and you don't call then start clocking. Well I "feel" like you just took my money. Don't call customer service to complain bc its your fault and you have the problem. Who has the 1.5 stars all over the internet? Asked to get corporate number and they say they will call you. Come on do you think I'm stupid? Actually I am because I tried saving money with a joke of a company. Don't waste your money. If you are in the Indianapolis area and wanting to save money. Ill come help you for free Hey corporate! This review will be everywhere since you don't want you number given out.

3. C

   Carolyn W.

   Source: MoveAdvisor · New Palestine, IN

   16 Mar 2018Partial movePaid $380

   Was trying to make a appt .

   Glad they showed there true colors before I made a commitment. I’m going back to 2 men and a truck . There customer service was awesome . And they stand by what they say.

4. R

   Robert J.

   Source: MoveAdvisor · Columbus, OH

   6 Oct 2017StudioPaid $960

   The Worst.

   It is hard to imagine a worse moving experience than the one I had with Here2There movers this past summer. Mind you, I have never hired a moving company before this one, but I suspect that my expectations for communication, professionalism, and customer service were reasonable. Allow me to explain. Our offer on a house had been accepted and with our 4 kids in tow, I knew we would need some help moving. In my hunt for a company to help us out, I came across Here2There on Groupon. I purchased the groupon, scheduled a truck and movers for the Friday afternoon of our closing date, and patted myself on the back for being so pro-active. We found a babysitter and packed all of our things into boxes prior to their scheduled arrival. We were 100% ready for them. When the day of our move came, the movers never showed up. We had scheduled for them to arrive by 3pm, which I was assured by their office personnel would not be a problem because they had “an easy day” before us. At 4pm I called to inquire about their whereabouts, and was told to wait. At 5pm I called back to do the same and was told once again to wait. At 6pm I called again and this time was told that it wasn’t unusual for a truck to be late and that I should only worry if it hit 7pm. Still no movers. So 4 hours after they were supposed to have arrived I call once more and only now did someone have the courtesy to call the movers and find something out. I received a phone call back 30 minutes later saying the manager would give me a call soon. It was 8:30pm before I received that call and kid you not, he said “we’ve been at you apartment for an hour, but you were not there, so they left.” I had been sitting in my apartment since 2pm, so I told him how wrong he was. In a moment of pure audacity, the guy says “well, it’s late and my guys are tired. Is it a long move?” He then said he would call me back. I had heard nothing by 10pm so I called the main office and lost my mind. The guy on duty said he was sorry for my trouble, that he would send someone out the next day and he said he would “go to bat” for me on a discount. To make a long and awful story short, the movers were an hour and a half late, they showed up with one less guy than I ordered, then 2 hours later 2 more guys showed up. They charged me for the guy I didn’t order and the amazing discount I received? 10%. Beyond that, they broke some of my stuff and after filing a claim with them I still have not received the reimbursement for those items. Save yourself some trouble and find someone better.

5. Z

   Zeline

   Source: MoveAdvisor

   6 Nov 2016Paid $300

   Stole my artificial tree.

   Not only did they go back into my creditcard and charge and extra 60 dollars without my permission..movers stole my palm tree!!

6. C

   C. R.

   Source: MoveAdvisor

   10 Feb 2015Paid $179

   Stolen property.

   Discovered an iPad stolen from original moving location.  The whole situation was handle badly by the company who later called me a liar, vindictive and went so far as to accuse of setting up the entire thing just to get money out of them!  I've never dealt with such poor customer service before in my entire 60 years on this earth!  I was told that they would only pay the industry standard of .60 per pound..$3.00..which they've never sent!  They made an offer of $100 at the beginning to pay for a used iPad but withdrew the offer after I hurt their feelings by hanging up on them.  Do not use this company!  They DO NOT screen their employees and post a horribly phony mission statement on their website.  These are people without any sense of responsibility or honor.

7. J

   Josh L.

   Source: MoveAdvisor

   16 Dec 2014Paid $6,500

   Damage Claim with additoinal Paid Insurance.

   List of items broken during moving   ·         Master bedroom lamp. Smashed on the side. These two lamp shades were pack in one of my plastic binds but I guess they were a little big and they close the bind too tight and it god damage.   ·         King mattress: this item was wrap only in that transparent wrapping plastic. I told them that mattress was too big and too heavy to be wrapped just with that. The mattress got dirty and ripped in three corners. ·         King mattress cover: got dirty and ripped in three corners. ·         King bed: on different sides of the bed, the wood got damage with very visible dents. ·         Crib: on different sides of the crib, the dark wood got damage with very visible dents. ·         Master bedroom humidifier: since the move, it hasn’t been working properly making lots of noise. ·         TV console: several pieces to hold two inside shelves are missing. We can’t put the selves together to hold dvr or blue ray player. ·         4 lamps: these lamps were packed but several pieces are missing. The shades are loss and can’t be used for safety reasons. We found one lamp was throw inside a bicycle buggy we have without any wrapping. Totally inappropriate. This lamp shade is white, got dirty and have dents. ·         Kitchen table: One leg is broken and another partially broken. ·         Frames and paintings: the movers didn’t bring even ONE box to pack appropriately all our pictures and paintings. They wrapped them in blankets and when they got to North Carolina left all my pictures in piles or against the walls all over the house and several got scratched. ·         The kitchen boxes: the guys that packed the kitchen draws, literally throw all my staff in a huge box piling up important documents and things. They should have packed things in smaller boxes and then put that in the big box for protection. In the middle, the literally throw all the condiments packages that were in one draw and kept putting more things on top. All those condiments (soy sauce, ketchup) broke and ALL MY IMPORTANT PAPERWORK AND THINGS GOT DIRTY AND STAIN. That’s not a good service. ·         One closet box I opened I found they throw my clothes on the of the box. I assume they didn’t have more boxes. ·         Big glass broken. ·         White Moroccan base broken. ·             Very dissatisfied with the service because:                                                                                     ·         Didn’t bring enough pads to pack our delicate. ·         Didn’t bring enough boxes. ·          Didn’t bring even one picture painting box as promised. ·         At the end of the day, the guys run out of space in the second truck and came and told us: we can’t bring the rest of your things, pick the most import ones because we don’t’ have room. What? All my pictures/paintings and mirrors were hanging on the walls. I felt they could care less about my belongings. ·         Since there was no room in second truck we have to call and waited for at least 3 hours until someone told us what was going on and what the next step was. ·         They tried to charge us for a 3rd truck to pack the rest of our things. Totally unprofessional. ·         Around 4 pm I started walking around the house to find my house totally full of trash (tape empty rolls, plastic wrap rolls among other) all over the place. These guys left all the empty packing supplies around my house and didn’t even have the decency of cleaning up. I have to clean up all their trash. ·         Since they didn’t have enough pads (blue blankets) they literally throw a lot of our staff in boxes without any protection. List of items broken during moving   ·         Master bedroom lamp. Smashed on the side. These two lamp shades were pack in one of my plastic binds but I guess they were a little big and they close the bind too tight and it god damage.   ·         King mattress: this item was wrap only in that transparent wrapping plastic. I told them that mattress was too big and too heavy to be wrapped just with that. The mattress got dirty and ripped in three corners. ·         King mattress cover: got dirty and ripped in three corners. ·         King bed: on different sides of the bed, the wood got damage with very visible dents. ·         Crib: on different sides of the crib, the dark wood got damage with very visible dents. ·         Master bedroom humidifier: since the move, it hasn’t been working properly making lots of noise. ·         TV console: several pieces to hold two inside shelves are missing. We can’t put the selves together to hold dvr or blue ray player. ·         4 lamps: these lamps were packed but several pieces are missing. The shades are loss and can’t be used for safety reasons. We found one lamp was throw inside a bicycle buggy we have without any wrapping. Totally inappropriate. This lamp shade is white, got dirty and have dents. ·         Kitchen table: One leg is broken and another partially broken. ·         Frames and paintings: the movers didn’t bring even ONE box to pack appropriately all our pictures and paintings. They wrapped them in blankets and when they got to North Carolina left all my pictures in piles or against the walls all over the house and several got scratched. ·         The kitchen boxes: the guys that packed the kitchen draws, literally throw all my staff in a huge box piling up important documents and things. They should have packed things in smaller boxes and then put that in the big box for protection. In the middle, the literally throw all the condiments packages that were in one draw and kept putting more things on top. All those condiments (soy sauce, ketchup) broke and ALL MY IMPORTANT PAPERWORK AND THINGS GOT DIRTY AND STAIN. That’s not a good service. ·         One closet box I opened I found they throw my clothes on the of the box. I assume they didn’t have more boxes. ·         Big glass broken. ·         White Moroccan base broken. ·             Very dissatisfied with the service because:                                                                                     ·         Didn’t bring enough pads to pack our delicate. ·         Didn’t bring enough boxes. ·          Didn’t bring even one picture painting box as promised. ·         At the end of the day, the guys run out of space in the second truck and came and told us: we can’t bring the rest of your things, pick the most import ones because we don’t’ have room. What? All my pictures/paintings and mirrors were hanging on the walls. I felt they could care less about my belongings. ·         Since there was no room in second truck we have to call and waited for at least 3 hours until someone told us what was going on and what the next step was. ·         They tried to charge us for a 3rd truck to pack the rest of our things. Totally unprofessional. ·         Around 4 pm I started walking around the house to find my house totally full of trash (tape empty rolls, plastic wrap rolls among other) all over the place. These guys left all the empty packing supplies around my house and didn’t even have the decency of cleaning up. I have to clean up all their trash. ·         Since they didn’t have enough pads (blue blankets) they literally throw a lot of our staff in boxes without any protection.  .

8. C

   C. R.

   Source: MoveAdvisor

   2 Oct 2014Paid $170

   Job theft.

   We hired this company, using a voucher from Amazon Local, to move our daughters from an apartment to a condo within 3 miles of eachother.  When our daughters went back to the apartment to bring more items, one of them found her iPad removed from it's cover and the empty cover lying amongst her things. Long story short, the company repeatedly told us it was probably lost, then told her they would talk with the crew and replace it if they couldn't get it back, then offered $100 to replace it, then told us they would give us $1.50.  Which they never did.  I filed a complaint with Amazon Local, who I've used several times over the past year.  They immediately issued me a refund for the voucher, $170.00..which I did not request and was surprised to receive.  Now the moving company is calling me a liar, basically saying I set it up to get money out of them and demanding I pay the full pre-discounted amount of $341.00 within 30 days or they will take me to court.  I'm assuming Amazon contacted them and will not pay them.  I'm also assuming this is an issue that had nothing to do with me.  Wouldn't it be between Amazon and the moving company?  Do not use this moving company.  They related several different stories to us and sent rude and nasty emails and voice mails to us.  They also told me they do not do background checks on the crews. I never would have used them had I known this! Our daughters are all moved into their new home but worry about the guy, from the moving crew, coming back to rob them.