Johnson Storage & Moving

Reviews

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1. C

   Chet&lorraine M.

   Source: MoveAdvisor

   26 Jan 2015Paid $6,000

   Johnson/United (Denver)-Lost & Damaged Furniture.

   Johnson Storage & Moving-United (Denver/Centennial) will NOT reimburse for furniture they lost or damage they caused. Johnson Storage & Moving-United (Denver/Centennial) believes they have NO RESPONSIBILITY to return ALL FURNITURE in good shape. Our items, damaged beyond repair, were packed by the moving company and they will not reimburse us to fix it. Some of our bedroom furniture was "lost" and Johnson Storage & Moving-United (Denver/Centennial) have informed us they will not make-good on losing our furniture. They do not believe the payment received to move your belongings means they have to return your items in good condition or at all. So, buyer beware. In addition to nearly a $6K move, we now will pay an addition $2,500 to replace the items that Johnson Storage & Moving-United (Denver/Centennial) destroyed & "lost". We will never use them again, and we will ALWAYS warn our family & friends against doing business with a company that has business ethics this low. Given their philosophy, they can take all your belongings, dump them over a cliff, receive full payment from you and say "we apologize for your negative issues but we are not responsible. Good luck." Their company motto is "NOT RESPONSIBLE" but pay up.

2. J

   Jan

   Source: MoveAdvisor

   12 Apr 2013Paid $3,500

   Horrible.

   They told us to give them 2 weeks notice to get our stuff out of storage and transported to Atlanta, GA from San Diego, CA.  We gave them 3 weeks notice and the stuff was delivered late.  In addition to this they lost 1/3 of my stuff.  How do you lose a dining room table, couch and queen size bed and mattresses?  They kept refusing to commit to a delivery date until the day before they delivered which made it very hard to plan our move.  They paid for an air mattress for us to sleep on while they tried to find our stuff.  Are you serious?  It has been over 10 days.  How long are we supposed to sleep on an air mattress while they try to find our stuff?  By the way, they are Monday thru Friday 9 to 5 - so don't even think about having a problem with a weekend move - you can only leave a message!!Letter to the CEO was useless - he just sent it on to customer service who had offered the air mattress.   So the end result is we lost about $15000 worth of stuff, we are still sleeping on an air mattress and they are going to give us 60 cents a pound - probably about $500.