Kelly Van Lines

Reviews

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1. K

   Kira B.

   Source: MoveAdvisor · Spartanburg, SC to Prince Frederick, MD

   6 Aug 20264-bedroomPaid $7,052

   Poor Overall

   run Run RUN....this has been the worst experience move I have had since I started moving around for work in 2012. This is not by far the longest I have gone. The initial person Jaime on the phone was great and very personable. Then I had to start dealing with the "owner" as he stated. He was rude and condescending especially with women. If my husband was on the phone he was "normal". Zane the first driver was great however the holes left in my drywall were not fixed nor did they even bring it up. They definitely were not there as we built this house just about two years ago. I don't have time between moving and cleaning up to sell and fix their issues. Then we have been waiting to hear when to deliver and told them it had to be Monday - Saturday since they were delivering to a storage facility. No information was communicated to us after two full weeks. With less than 72 hours notice I get a call on a Friday that they will either be there on Sunday or Monday. Well in the contract I have a legal right to change dates without penalty, yes I understand requested dates are not guaranteed, but I still have a right. I called them right back 4 times and emailed and finally the "owner called and said no that is for pick up. Check your contract IT IS IN THE DELIVERY SECTION! He pretty much stated there was nothing he could do. I was fit to be tied. Isaac the driver called the next day and yup they are coming on sunday..the one day I explicitly stated they can not deliver. They seem not to care about the customers once they have money. The driver showed up BY HIMSELF to unload 2500 ft³ into two storage units. A) this showed me right their they are a broker and don't care. B) don't even care about the people they hire. Now we will go through with a fine tooth comb all of our stuff because no offense to Isaac he is going to be tired putting our stuff away. He started at 10am and finished after 5pm. I ran out and bought him a monster. This company is POS. Again both drivers have been great but the company as a whole please don't waste your money on them with LD moves. I have moved from Detroit to Boston, Boston to Charlotte NC and Charlotte to Greenville and had amazing people. Please please please run fast. For the owner to act like he does is doing this business a disservice. Not to mention the paperwork does not have information of who to make things out to. So I got a cashiers check from the back the first one and no one answered the phones after repeated calls to get a name and address and when our bank finally called with us there a random person answered and gave us some information. The "owner" finally called us back 30 minutes later and pretty much had a tempertantrum on the phone because it wasn't the right one now. Put the information on your paperwork and maybe people wouldn't have to hound your ass to figure it out. Same with the delivery. I did postal money order since I don't trust just cash. He finally emailed me. Here is a better idea maybe your company should go by one actually name instead of 4 shady ones. Sorry I will stop here but please do yourself a service and look another way. I know every company has good and bads but damn this company is just bad. Update: went through everything and dawn there was a lot broke. Fridge, heirloom hutch/China cabinet, side tables that were solid wood hd th top ripped right off, the back of the fireplace was broken in half, glasses broken, rips on the couches. It tried calling them everyday and left a message every day with no response. They dont stand by their insurance that that offer and dont want to deal with a thing. Please please on God's name be wary of this company.

2. S

   Steve S.

   Source: MoveAdvisor · Knoxville, TN to Sebring, FL

   23 Jul 20242-bedroomPaid $11,690

   Horrible Experience Horrific Customer Service

   Whatever you do I would recommend not using this company. They will quote you a extremely low price then charge 3 times as much. Damage your stuff and not deliver your stuff in a timely manner. Crooked company and they can not tell the truth