Liberty Relocation, Inc

Reviews

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1. S

   Scott K.

   Source: MoveAdvisor

   22 May 2014Paid $3,600

   Whole Move Was a Jacked-up Mess.

   I have moved a few times, and this has been the worst mover experience..by FAR!  Below is a litany of issues: 1. We paid almost $600 above the original bid, which I even tried to pad with an additional 200 cubic feet above what Patrick recommended.  If I had known Liberty's bids were so screwed up, I would have just done PODS and saved $1k.  From what I read of reviews related to Liberty Relocation, this is a common issue for them. 2.  Liberty cannot collect money to save their lives.  I had to hound Liberty to take my payment.  To make things worse, I had to pay an additional $100 because your company didn't communicate the need to pay cash at the time of pickup, and has no ability to collect credit/debit payments.     3.  Due to the late delivery, we had to spend an extra $100 per day to keep the temporary housing solution, until we had furniture in the new place..double rent for 3 days.  4.  I had to burn a PTO day to await delivery, but nobody ever called to let me know the delivery was late.  I had to try to call 5 times to get ahold of someone at the main office, who didn't know much. 5.  When the delivery finally showed up, they damaged other shipments trying to get my stuff out of the over-packed van.  They broke someone's stereo, and other fragile personal items. 6.  Liberty delivered my dining room table legs and chairs, but did not deliver the table top.  They cannot locate in their factory, which is odd since we were the first delivery.  To date, I am out approximately $1,100 in additional cost, due to Liberty's negligence and ineffective operational management.    I have used several moving companies in the past, and this is BY FAR the worst experience I have ever had.

2. A

   Angie

   Source: MoveAdvisor

   22 May 2014Paid $3,800

   VERY BAD!! Don't use this company!!

   This has been one of the worst experience's I have encountered in my professional life! We have moved a lot and never had a company treat us or my stuff this bad..under bid, had to pay cash at pickup (which they did not tell us until they were already loaded) our stuff was supposed to delivered on a date given 3wks ahead of time and was told no problem and didn't show up till 3 days later..on delivery the truck was packed with others stuff and they were literally throwing it out of truck and could hear things breaking (thankful it was not my stuff) had three guys working in one load one was sick, the other was working his butt off.. The man in charge didn't want to pay him at the end of the night cash.. Cops were called.. Was a disaster never ever use them!! We have turned them into the BBB and they have 10days to respond! Oh and they lost our stuff and can't seem to find it!

3. M

   Melissa B.

   Source: MoveAdvisor

   22 May 2014Paid $3,000

   BEWARE! Felony theft, damaged goods and no response from company.

   I should first start out by saying that this company has continued to state they are BBB rated A, when in fact they are not even accredited.  They have stated this in messages left for me and it even stated it on their website until recently.  I made an initial agreement with Liberty Relocation for a set amount of items.  When they came and packed and moved my items they increased the amount I owed by over $1,000.  They then told me that I needed to sign that they picked up my items but I could discuss price at a later date.  They lied as I had now signed a new contract without them telling me.  I tried multiple times to contact management, and they never called me back.  The day before my things were to be delivered I desperately tried to contact someone to speak to about this, but again all the management was gone for the day and they could not help me.  On the day of my move they were supposed to be here at 9 am and I explained that I had a job interview in the afternoon at 2 pm and that they needed to be here before then.  They agreed.  On the day of the delivery I did not hear from them.  I finally called at 10:30 and they stated they would not be there until; after 12.  I explained I had a job interview and could not have them deliver then but they stated they had to and I had no choice.  When my items finally arrived all of the furniture they packed was damaged or was missing parts.  Every single box was completely mangled.  This was enough of a disaster.  However, what is the most disturbing is that this moving company opened and went through my boxes, found a box of checks buried in my kitchen supplies, stole 2 checks and wrote one out for $750 and cashed it.  The check number was directly linked to the checks that I had packed.  The check was cashed a week before my items were delivered.  Liberty Relocation was in possession of my items for 2 weeks before the check was cashed and for a week following.  They were the only ones who had access to this box and my checks.  I notified my bank and a police report was filed.  I have attempted to contact Liberty Relocation about this, but have continued to not get any calls back.  I have attempted to contact Bobby who was the salesman I originally spoke with who organized my move.  He originally told me he would have the owner call me back within a few moments and to stay by my phone.  He never called.  I have tried multiple times to contact Bobby via phone and text, but he continues to not respond.  I have tried calling customer service but all they tell me is that someone will call me back later in the day.  This happens daily and I have never had anyone call me back.

4. W

   Wendy

   Source: MoveAdvisor

   17 May 2014Paid $8,200

   Horrible.

   They were terrible.  They told us they wouldn't move a piece of our furniture until we demanded it.  They damaged both the house we moved into and out of. We got a second load 6 months later and it wasn't even our stuff.  Our stuff is gone- ladders, lawn mower, pictures, and more.  Their "insurance"  is non existant as our claim has never been paid. Customer serice is horrendous.  This company is a sham.

5. K

   Kim

   Source: MoveAdvisor

   15 May 2014Paid $2,500

   Poor Service.

   I really wished I would have listened to all of the negative comments about this company and saved myself a lot of grief.  In addition to charging me an extra $500 before they would deliver my goods on the other end, they delivered one of my boxes to another address and I have been calling daily to try and get that box and get a different story from them every day as to when I might expect that.  They do not answer any of my emails regarding this delivery.  The sales person made a lot of promises to get me to book with this company and then when the movers showed up, there were a lot of discrepancies.  Now when I try to call the salesman, his number is disconnected.  I should have gone with my gut feeling and not used them. .

6. B

   Beverly H.

   Source: MoveAdvisor

   22 Apr 2014Paid $2,000

   They stole my ladder.

   I've moved a half dozen times:  from OK to HI to CA to FL to AZ to CO to VA to FL.  We've always had a few things broken and once a box dissappeared, but I've never had a mover deny they lost (or stole) something as obvious as a 6 foot yellow ladder. The moving companies always have admitted their flaws and paid the minor fees, until I met Liberty.  Their crew took the liberty of "checking off" items themselves, so we didn't know the item was for a few days.  I contacted them 3 times in the following week asking for them to find my ladder .. but no response.  I contacted the broker who promised to have them look .. for cyring out loud, its big and it's yellow!  Of course, again, no response.  The broker said to file the insurance claim .. I did .. 2 months later they denied the claim because Liberty said I didn't report it on the day of delivery.  These people did break a few things, but I didn't bother filing a claim for the breakages because I figured they were minor, although I just had the glass replaced on a picture and it cost me $50.  Add in a few other breakages and they probably really owed me $200.  Unethical is the worst characteristic in a mover and that's what we have here.  If they'd just admitted they'd lost it .. not a problem, reimburse me.  But to behave this way??  I can't tolerate liars.

7. S

   Shashi

   Source: MoveAdvisor

   18 Apr 2014Paid $1,900

   Worst Moving Company.

   I think -  I was not in right mind when I chose Liberty Relocation. Do not believe in what sales person says.. For getting business, sales person can trick you by offering lowest quote., They do quote less during initial negotiation, but once your stuff is in there hand, Liberty relocation comes with new amount. I wish, review site has -ve rating option. Liberty relocation is not even worth for rating 1. I would have not spend time to write review, but I do not want anyone to suffer from worst moving company so called Liberty Relocation..

8. Y

   Yolonda

   Source: MoveAdvisor

   2 Apr 2014Paid $5,000

   "Sometimes you don't have time to be professional".

   "Sometimes you don't have time to be professional"..that pretty much sums up my experience with Liberty relocation. Those are the exact words the driver said to one of the movers while he was trying to take apart one of my bookcases. Right then and there, I knew I was in for some garbage. Sure enough. The moving team showed up looking dirty and unkempt..every other moving company I've worked with all showed up in clean uniforms with collared shirts. The driver (Jack) REPEATEDLY SCREAMED AT THE TOP OF HIS LUNGS to his moving crew--it's a one-bedroom apartment..you don't have to yell, and plus I have neighbors. Then the DRIVER tried to snap on me when I told him that I didn't want a bookshelf taken apart and that I had discussed it over the phone with Bobby. Just unprofessional and thuggish. Every step of the way.  My estimate was for $2700. By the time they finished the "estimate" was over $4000. Why? In my initial inventory that I went through over the phone with Bobby, I told him point-by-point, detail-by-detail EVERY single item that I had. You know what he said to me? "Don't worry about that stuff, we just move the whole room". I took him at his word. So my inventory only had about 35 things on it, because that's all that Bobby told me to account for. Imagine my surprise when the driver told me I had over 180 items that he had to account for and that he was charging me extra for each and every one of them. That's what I call a scam. But frankly, I'm on my way to a new job and I don't have time to quibble over this shadiness (for instance, why is the check made out to Oracle Marketing) right now, so I go ahead and pay the driver his ADDITIONAL $2300 (above the estimated $1000 I was prepared to pay) and, literally, as the driver is walking up to the truck to drive away, he says: "I hope you can get an 18-wheeler up to your place, otherwise there's going to be more fees.." Then he speeds off AFTER consuming all of the bottled water in my house. I verified with my new apartment that, no, of course they can't bring an 18-wheeler to the property. Just another scam to get $350 (plus) out of you. I called Liberty Relocation back and told them that an 18-wheeler wouldn't fit. The representative (I think her name was Lakesha) told me that it was fine, but that there would be a fee and I needed to express that to the driver when he called me the day before delivery. I explicitly asked: will there be any late fees if I do that? She says, no. Will there be any re-delivery fees if I do that? She says no. I ask: can't you just reach out to the driver yourselves and let them know? She says I have to tell him. But this whole thing is predicated on the driver calling me.  Now on to the new drama: as I mentioned I'm relocating for a new job. I want to make a good impression and seem reliable and I want to get to work and start making money. I set my delivery date as 2 April (today). I asked for that date in every single conversation. On every single piece of paper. Every piece of correspondence that has my name and lot number on it, also has 2 April as the delivery date. So I'm sitting around the house on 1 April waiting for my phone call like a true April Fool. 1 April comes and goes. No phone call. Now here it is, April 2 and I NEED my things TODAY. Not a single person has called me and said: hey, we thought April 2 was going to work, it turns out it isn't..here's the new date so you can get on with your life. Nope. So now I'm here at the house, waiting for an 18-wheeler to show up in a place where it won't fit and the inevitable phone call of: well this is going to be extra.. Ladies and gentlemen. I'm a military veteran. I have seen the ravages of war on human bodies and human minds. I just separated from the service because I was tired of being deployed all the time and missing out on my own life. I don't have dollars for days. I just want this move to be over with so I can get on with my life. I have been all over the world and dealt with all kinds of people. Please believe me when I tell you that Liberty Relocation is the biggest suck hole I have ever encountered in my entire life. Save your time. Save your money. DO NOT USE LIBERTY RELOCATION.  .

9. C

   Cory

   Source: MoveAdvisor

   17 Mar 2014Paid $6,200

   Crooks.

   After Bobby and I agreed on a price to move my things from Texas to West Virginia, (I had paid $3200 in full upon recipt of the invoice), that is the last I had heard from him. Wait, after numerous calls and emails we writes and I quote..I do not take care of this please call customer service and gave me a number. He is the worst sales representative I have ever dealt with in my life. He LIES and is a coward and wont speak with you after they receive your money. To start off they changed the pick up from 9 to 11 then to 2 and finally showed up at 4:45 to get my things from my 10x15 storage unit. They then had to come back the next day and get the rest of my things because of lack of space on the truck. Finally loaded and ready to go they were supposed to be in WV on the 10th but finally got there on the 14th. On the night before my delivery around 7pm est I get a phone call from Kevin saying I owe an extra 2,500 dollars for them to drop off my stuff. YES, they pulled a bait and switch. They will tell you a price and then hold your things until you pay them the extra charge for "having more than agreed"  another $3200 (cause they couldn't get the truck right to my front door) which is double for what was agreed upon. THESE PEOPLE ARE 100% CROOKS. I have photos that show lack of care for your things, BROKEN antique chairs, clocks along with numerous other things. Also have a photo of them charging me 1300cf for my things but on the truck my stuff only came out to 1100cf. I also got a power decal stolen from me, it was probably the guy that got caught at the convenience store stealing eletronic cigs. YES, GOT CAUGHT STEALING during my move. These are the type of people that are moving your valuable things. Do yourself a favor, Hire someone else..THEY ARE A HORRIBLE COMPANY. I asked to speak with the owners and was denied. Probably because they do not want to let the owner know what kinda people really work for them. Get ahold of me. I will send you pics validating everything I have just said.

10. M

    Marly R.

    Source: MoveAdvisor

    7 Mar 2014Paid $6,000

    Go Elsewhere!

    I was quoted about $3400 and the move ended up costing over $6000.  I went with this comany rather than one of the big names like Mayflower because we were going to have 2 dogs and a cat in the car with us on the move from Houston to New Mexico.  We did not want the added cost of kenneling and I was told that the dispatcher said the move would happen in 3 or 4 days.  We arrived at our location a good 5 days before the movers did; in fact when we got here they were STILL in Houston!  We ended up having to pay for a hotel that accepted pets for a week, and the cost and inconvenience of this was not appreciated.  Many items arrived damaged.  Our expensive king-sized wooden bed had missing pieces and others that were broken, making it unusable.  Several other items (including an almost-new wooden chest) were damaged.  Our large toolbox was "missing", although the vise grips that were in the toolbox ended up in one of our boxes.  The guys who picked us up did a good job; the guys who unloaded us did a good job.  THe problem is, our things were moved from the original truck to another one in Houston, and THOSE people did a HORRIBLE job.  They took items we paid to have packed professionally, removed the blankets and wrappings and threw several things into a box together.  Everything in there was broken, including an expensive gem globe and all but one of our lamps. The option you have for filing a claim is inadequate.  I blame myself, however, for signing papers that give me the option of getting only sixty cents per pound.  We will very likely never move again, but if we do we certainly would not use this company.

    Response from Liberty Relocation, Inc

    Greetings, It is with regret that we are responding to your complaint and hope there is still a way that we could rectify this situation. We do inform our customers to purchase full coverage insurance because of the mishaps that could happen to your move. But if there is a case where there is an extensive amount of damages then we usually add additional coverage that would be an out-of-pocket expense on behalf of the company. First, you must file a claim with our claims department to begin this process. Please call our customer support for instructions. We will be conducting an investigation in regards to this matter.