Long Distance Van Lines

Reviews

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1. L

   Lana S.

   Source: MoveAdvisor · Indianapolis, IN to Hallandale, FL

   6 Feb 20183-bedroomPaid $6,200

   Thank you Long Distance Van Lines.

   I moved last week from Indiana to Florida and I used Long Distance Van Lines for my move. The guys came on time and delivered everything on time. That was my biggest fear. All was done beautifully as well and thankfully they stayed within my budget. I said it once and ill say it again.. Thank you Long Distance.

2. M

   Marty

   Source: MoveAdvisor

   12 Aug 20173-bedroomPaid $7,000

   Great pricing for the service.

   We must have called about 20 different moving companies before we chose Long Distance Van Lines. They are not the cheapest on paper but they are definitely the best value for money when it comes to getting the job done. We were moving to California from Washington, into a bigger 3-bedroom house. Having used movers several times before, we know what to look for. Mandy, the Long Distance Van Lines sales manager was a big factor in our decision. There’s a man who is straight with you. The movers we had were also good. Polite, careful and fast workers.

3. A

   Adrian

   Source: MoveAdvisor · Willimantic, CT

   19 Jul 20171-bedroomPaid $2,000

   Great first time experience.

   I have moved before but always just with a few friends and a U-Haul. Finally making enough money to get professional movers! And 'professional' is the word with Long Distance Van Lines. Having heard all the nightmare stories, I was very picky and chose them after comparing almost ten companies. Their reasonable pricing was still the main reason but I definitely think I got more than I paid for with the great team of Boris and Alex who were quick and friendly. My next move will surely be with Long Distance Van Lines.

4. J

   Jina

   Source: MoveAdvisor

   17 Feb 2017Paid $9,800

   Right choice.

   I contacted some moving companies before I finally settled for Long Distance Van Lines. This was one of my best decisions in 2016. The contact center representatives of Long Distance Van Lines were diligent and insightful as they ensured that everything was set before the move. With such knowledgeable guys, I had a deserved peace of mind and did not stress over the little things. The moving crew showed up moments before 8.00 am and assessed everything to be carried before embarking on the disassembling of what needed to be disassembled, packing and loading. The diligence of the crew ensured that they delivered everything in superb condition. I cannot hesitate to recommend Long Distance Van Lines to others.

5. D

   Dennis

   Source: MoveAdvisor

   3 Feb 2017Paid $2,900

   Simple Indeed.

   It was such a simple relocation. Every aspect of it was handled with uttermost professionalism. The movers came a few minutes after seven in the morning. They found when I had started packing my properties and joined. The loading process proved even easier for them. I enjoyed every bit of that relocation service. I cannot just wait to have them relocate me again. I am sure it will be another amazing and wonderful experience.

6. R

   Robert S.

   Source: MoveAdvisor

   27 Jan 2017Paid $4,300

   What a crew!

   Before the relocations, I was a worried. Two days after the historic move to Georgia, I can’t stop smiling. I am so happy because Long Distance Van Lines team did a good job. The entire team was cooperative enough. I had an easy time talking to them. They were so obedient in receiving instructions. I am so happy it all worked out.

7. B

   Brandon

   Source: MoveAdvisor

   12 Jan 2017Paid $2,400

   Excelent job.

   I embarked on a search for a capable mover to handle my relocation from Cleveland to Pittsburgh. I needed to use the best service I could particularly because my previous experience with a mover left so much to be desired. I asked my friends and my colleagues at the workplace for recommendations. When two people separately recommended Long Distance Van Lines, I knew they were the right guys. As it turned out, they didn’t let me down, and that’s why I am recommending to everyone else. They did the job without any fuss and honored the set timelines, and it was a job well done.

8. S

   Samantha H.

   Source: MoveAdvisor

   6 Aug 20192-bedroomPaid $9,000

   Horrible Experience - DO NOT TRUST THE GOOD REVIEWS.

   If I could give this company 0 stars, I would. We very mistakenly used Long Distance Van Lines for a move from San Francisco to Chicago in July 2017. They drew us in with a really low estimate for our move (which of course turned out as too good to be true) and a charming sales person who immediately disappeared and could not be contacted after we signed up to move with them. We learned a good lesson for future moves that you should always get a home visit before signing up with movers so that they can provide you a reasonable cost estimate. The movers arrived 2 days late and then increased our moving estimate by $3000 after they had loaded all our possessions (some of which were hanging out the back of an unmarked van) into the truck. The movers spoke very poor English and when we tried to contact customer service (Paula), she was not accommodating, sympathetic, or flexible. Paula should not be in customer service - her personality is the antithesis of someone who should be in customer service. We felt that we had no option but to use them for the move (which was a mistake on our part), given that all our possessions were already loaded onto the truck. We were given a 2 week delivery range about a month out. This in and of itself is absurd. We had to wait at our parents' house in Minnesota while we waited to hear back from LDVL about our delivery in Chicago. As we got closer and closer to the end of the delivery date, I started calling them multiple times a day - about 95% of the time, I could not get in touch with anyone. When I did speak with Paula, she provided very little useful information about where our possessions were and when they would arrive. Because of that, we left on a week-long vacation thinking that we would be able to accept delivery of our possessions after we returned. Of course, while we were out of the country, LDVL decided to deliver our stuff. We PLED with Paula to change the delivery date so that we could be there, but she refused. On the first delivery attempt, the driver claimed that our alley was too small to fit a truck into, and they demanded $500 for a shorter truck to come in and deliver our stuff. That was a COMPLETE lie. I saw multiple large moving trucks in our alley successfully delivering other people's stuff for the 2 years that I lived in Chicago. On the second attempt, a successful delivery was made. When we returned, all our boxes were crushed, our white couch had 4 large black stains on it, nearly all our furniture was scuffed or scratched or damaged in some way (including a kitchen bench, our table, our dresser, our box frame, our couch, and our office desk). The movers also lost a box of expensive ski gear, including ski boots. The total compensation for this loss, plus the unnecessary request for $500 to get a smaller van? About $450. We had to threaten them with legal action to even begin the process, which took 6 months. PLEASE DO NOT TRUST THEM. They go through a few different names. Also do not trust reviews on Consumer Affairs - they are a scam review site and Long Distance Van Lines paid them to remove bad reviews. They go under multiple names and have switched names in the past to avoid issues. You can also refer to this website: https://medium.com/@ldvl.broke.me/the-sale-6876b14d02bb.

9. E

   Elliot

   Source: MoveAdvisor · New York, NY to Oakland, CA

   5 Dec 20181-bedroomPaid $1,253

   Never use Long Distance Van Lines.

   I regret the moment I asked for a quote. I received a call from one of their sales people and he was an incredibly pushy liar. Told me he was giving me a great deal and that I should trust him because they're not a brokerage, they do everything in company. He also told me that the company's insurance would cover my TV, which is really the only thing I was worried about. I asked him multiple times about it. He essentially bullied me into accepting, saying that he would just match the price if I found a cheaper company that wasn't a brokerage but I had to sign right now. Fast forward to when I'm about to move, I still haven't heard back from them about when the exact date is. I tried to call the person back because I was freaking out, only to find out that he doesn't even work there anymore. I tried talking with customer service but they were incredibly rude and unhelpful. I asked them when the van was coming, and even the day before the potential move, I was still waiting for a confirmation. They told me that they had to contact this other place so they couldn't tell me yet. If they weren't a brokerage, why was it such a process to confirm the time? To make matters worse, they told me that their insurance would only cover .60 cents per pound and that definitely wasn't enough to cover my TV so I had to rush buy additional insurance. In the end, I felt so unsafe about giving them my stuff because this first part alone was so draining of my energy. It gave me too much anxiety feeling like I was being lied the whole time and none of them cared so I had decided to not use them anymore. It seemed like everyone that I would have to deal with at this company was really unpleasant and I just wanted to be rid of them. I lost my deposit and regret that but to be honest, I feel so much better with the company I ended up going with.

10. S

    Sandrina S.

    Source: MoveAdvisor · Brooklyn, NY to Marietta, GA

    11 Oct 20183-bedroomPaid $5,000

    Scam.

    They make Al Capone look like a choir boy. They have lied repeatedly to their customers and are like the other company in Ohio. They tried to charge me over 16k for an incomplete move. They even packed my garbage bin with garbage IN IT! They lied and stalled with the wrong Fed and ended up losing BADLY. They are at it again but this time I want them out of business. They make up companies to hide their incompetence then they steal your things. Those 5 stars?? Friends and family plan. Didn't give up then. Not about to now! The longer they take the worse things will get Everything was proven a LIE. They stole things. They even ignored the DOT! Ms. Seales, IF you read the top of the form your signed it is called INTERSTATE REVISED WRITTEN ESTIMATE, that is what I was referring to when I stated that it was signed by you. There are initial spaces also on the bill of lading that were initialed by you, that were not necessary, but shows paperwork was filled out, and not blank. We do not want your furniture, some of the packing was done, by you, but a lot of it was done by our movers. The barrels you refer to were not unpacked they are still packed with your items. The shipment size has been verified to be 1650 cubic feet. We can try to resolve this issues, but we are not delivering partial shipment, but would like to delivery it together. Issues need to be resolved, the paperwork was signed by you, it was filled out prior to you leaving for the airport. If you call me maybe we can come to a resolution. SEE? BBB signed the Revised Moving Estimate for $12,815.00 (attached) and left to the airport. How was she expecting the bill for $4000 - we don't understand. - In regards to "nothing packed at all which was a total lie". Was it a lie? Just take a look at attached picture. Does it look packed to you? Ridiculous!! RESULT After reviewing your paperwork, I see you’ve added several charges increasing the shipment from the original estimate of $3188 to over $12,000. One such charge is for a “Handling Fee” in the amount of $1200 with no explanation as to what this is or entails. Another added charge of $3780 for packing, but you packing materials order form is blank except for the total amount of charges. Lastly, you show a description of 170 added boxes with no indication of their size as well as 6 misc. furniture pieces added. 49 CFR 375.403(a)(6)(ii) requires your revised estimate to “Accurately” list in detail those additional items and services when the need arises to increase the charges of the estimate and I find your revised estimate is not in compliance with this. As a result, your company is directed to complete the move based on the charges listed in the original estimate only. Advise by close of business 6/2/2017, of your intentions to comply with this matter. That's what happens when you give my time to look into your mess of a company. This will be posted EVERYWHERE!! You want to hostage me. I'll EXPOSE YOU.