Metropolitan Movers

Reviews

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1. S

   Stephanie M.

   Source: MoveAdvisor · Ottawa, ON to Charlottetown, PE

   13 Oct 20212-bedroomPaid C$7,000

   Unreliable, unprofessional and unresponsive

   Long long story which I will try to keep short. Went with this company after getting quotes from several other movers. Price was cheapest for a cross-province move. The day of the move, they never showed up! All day the rep kept promising that someone was on their way. No one came. At 4:30pm, we decided to head out as we were driving from Ontario to Maritimes and we were all packed. Was assured by rep that movers would show up the next day so had a family member wait at the house the next morning. The movers who showed up were NOT from Metropolitan Movers, they were a PEI company hired by them (and they were great). Turns out, my load was way bigger than the movers were told so they took what they could and left the rest for another crew (from where I don't know) to load on a truck and put in storage (where I don't know). This PEI company was awesome and they delivered my first load in a few days which was a pleasant surprise. What was not pleasant was the fact that they went back a couple of weeks later for the second load and could not get an answer from Metropolitan as to where my other belongings were so they left without them. A month later, I finally received my second load. STAY FAR AWAY FROM THIS COMPANY. THE TITLE OF MY REVIEW SAYS IT ALL.

2. D

   Dorothy S.

   Source: MoveAdvisor · Cobourg, ON

   3 Aug 20212-bedroomPaid C$3,000

   DO NOT USE THESE MOVERS

   DO NOT HIRE THESE MOVERS Warning! This is a long review but well worth a read as we are not disgruntled or upset by the experience but rather full-heartedly don’t want anyone else to go through what we went through. We hired Metropolitain Movers to move my elderly parents from 2 separate residences to a shared apartment with one other stop involved. So while they had few possessions there were 3 stops involved in this move. We were quoted $800 for a truck and $150 per hour with an estimate of 7 hours. So here is what we experienced: The Crew: Two young men showed up as per contract. Although they showed up 2 hours late, making our timing to the booked elevators at a location unavailable for use. Unfortunately, they weren’t trained and had little expertise in moving. They didn’t know how to back the truck into places. They did not wear botties in the house, did not have any runners to protect the floor and didn’t even offer to wear masks (covid). Both commented on how much they hated management and were quitting (one the next day and one the next week) The Truck: The truck was a rusted pile of metal and apparently broke down requiring maintenance. Something was leaking inside and many of our boxes were wet when delivered. It was also much larger than we’d requested. The move itself got off on a wrong foot with the late arrival and went downhill from there. They didn’t protect the furniture resulting in scratches and dents in many pieces of furniture (see photos). The worst thing was the travel time between places. The first stop was in St Catharines, the second in Alliston. It took them over 3 hours to get to Alliston (normal time is 1.5 hrs) Their excuse was they had to get gas and maintenance on the truck. They also said that they didn’t have roaming on their phones, so they couldn’t use GPS to map our addresses and had to rely on paper maps. Because we knew they elevator wouldn’t be available to them once they arrived, because they were running so late, my brother and nephew ended up bringing all the items down to a loading dock so the movers ended up just having to carry them into the truck. It then took over 3 hours to arrive in Cobourg (2 hr drive) where it was now dark because we were so behind schedule. There were no lights in the truck so we gave them flashlights and outdoor lights so they could see. Had they backed the truck in, they could have benefited from the house lights but they didn’t know how to do that. Again, because they were so late, we ended up moving everything in the house to the driveway so that when they arrived, they could just load the truck. While all this was happening I had to place many calls to the superintendent of the new home where he was sticking around to get the elevator on service for us. We finally arrived at the new home at 10p.m. (we were originally to be there for 3 pm) Again, we ended up moving all the boxes and furniture from the truck to the apartment. We are middle-aged people and the reason we hired movers was to avoid having to lift things! The kicker was at the end of the move when they wanted payment for 12 hours of work. We said we were not comfortable paying for the extra travel time (getting lost) and time to fix the truck. The crew manager, Vlad was not accommodating at all, made no apologies and my husband, who was having this conversation with him past midnight, finally said we were done and we’d call him in the morning. My husband did that and we generously paid for 10 hours even though I still feel we should have been compensated more as we did most of the work. We also spoke to customer service, Edward, during the move itself and received no apology, offer of support or explanation for why things happened as they did. I am dumbfounded that this company gets the reviews online that it does – my only guess is that they generate them themselves. I did my research and I was initially fooled because the booking team, Clarise in particular seems so organized and accommodating. I’ve moved a lot and I know a lot can go wrong, but what made this move so stressful in particular was the unapologetic nature of the employees and their lack of professionalism and care for customers

3. P

   Pete V.

   Source: MoveAdvisor

   25 Jun 20213-bedroomPaid C$2,040

   Worst move ever

   We have moved a few times and this was the worst move ever. We contracted to move from a 3 bedroom house to a 3 bedroom house. They arrived an hour late, there were 3 movers it took them 9 hours and our old house to our new house was about 15 minutes away. They spent most of the time moving at a snails pace as they were being paid by the hour. Arguing amongst themselves talking on the phone when asked why it was taking so long we received argument that we expected too much and that we misrepresented the job. As the day moved on there was more arguing etc. Finally we get to the new house more arguing about how long it was taking there was still a few things left to move. Then they started talking in their language, I said this was not polite as we could not understand and was told not our business. They were in our home and then we were called racists. One of them told me to "FO" we told them that we would talk to their supervisor who they called he was worse than his employees good example set. We paid the bill to get rid of them and as they left yelling at us that they had us on vidio being racists we through them out and said we really didn't care anymore get out of our house. Somehow we got this company when we thought we booked a reputable company we really don't know how this happened.

4. N

   Nilson J.

   Source: MoveAdvisor · Toronto, ON to Markham, ON

   17 Mar 20212-bedroomPaid C$760

   The worst

   Where to begin? This was the worst experience I had with a move ever. They took 6 hours to do a 2-bedroom condo moving, with everything already packed and ready to go. The last company that I've used made the same move within 2 hours, with time to spare). The movers were super slow, not wearing a uniform, not wearing gloves, forgot to bring the mattress cover, and they spend the whole time horsing around and talking on the phone in a foreign language. They then destroyed a baseboard at my building (which I had to pay and refused to refund). And then they ripped my new office chair, and of course, refused to repay). And then they took a 1:30h lunch and CHARGED ME for this time. You can always expect some wear and tear on any move, but almost every single piece of furniture got damaged. And then the absurd charge: $750 (Which they tried to get in cash not to pay any taxes). Never again!

5. W

   Waddah A.

   Source: MoveAdvisor · Ottawa, ON to Carleton Place, ON

   2 Feb 20211-bedroomPaid C$1,000

   AVOID AT ALL COSTS

   The worst moving company, or company of any sorts, that you can ever deal with. Unbelievably unprofessional, rude and under equipped. The movers, customer service guy and "manager" all lied, repeatedly and badly, to cover up for the fact that they had apparently "forgotten" about my move. Showed up 3 hours late, in a rental truck with no tools or equipment whatsoever and tried to force me to sign the work order before they even begin! The manager in particular was astronomically rude and condescending, trying to make a fool out of me by telling me things such as "Ottawa is cold", "Diesel engines don't start when it's too cold" and "It's an act of God". When the movers did show up they told me they in fact they were not aware of the move before, and that they got the call to show up to my house in the same morning, and that this is not the first time that has happened. Also taking a closer look I noticed they had no real insurance or liability, and that they attempt to charge you money for ridiculous things (like an indoor stair!). All in all terrible service at a premium cost, you're better off doing business with another truly respected company.

6. S

   Sydney B.

   Source: MoveAdvisor · Toronto, ON

   1 Feb 20212-bedroomPaid C$450

   The absolute worst service I have ever had

   AVOID AT ALL COSTS. The absolute biggest waste of money and completely unprofessional. Cant even express how terrible of an experience we had with this company. Did a terrible job at packing our moving truck to the point that my boyfriend had to unpack it all after they left and repack it. We have in a contract that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. I spent half an hour arguing with them in the middle of our move that this was not what we agreed to and also spoke to their manager on the phone who was extremely rude and forced us to pay for three hours with the promise that we could contact customer service to get our money back the next day. The next day I contacted their customer service rep, Oliver, who was possibly the worst of it all. Yelling back at me on the phone and refusing to refund us our hour that we did not receive of service. AVOID THIS COMPANY. Would be better off doing the move single handedly myself.

7. C

   Cheryl H.

   Source: MoveAdvisor · Markham, ON

   18 Jan 20213-bedroomPaid $1,000

   Worst move- damaged more than 50% of pieces

   Would have been better off burning all my stuff and use the money I saved moving towards new stuff as repairing all the damages they caused is more than their value. Despite them being insured, movers confirming the damage done with photos, they would only rectify with a $100 dollar credit and a 'dIY leather repair kit they mailed to me months later. STAY AWAY Broke my treadmill, leather sectional, dressers, night stand, chest, and many more! Keep saying they will send someone to repair...its been more than 4 months and no repair efforts. Disgusting!

8. M

   Mei F.

   Source: MoveAdvisor · Burlington, ON to Oakville, ON

   9 Jan 20213-bedroomPaid C$1,800

   Dishonest & unethical

   I have a current complaint in with the BBB. PLEASE check the company background before hiring this franchise. Oleg, Anar & Mary are the company employees I dealt with through my complaint. They were charged to move a partially furnished townhouse, no living room & disassembled dining room. Between several calls throughout the day seeking help for 2 movers they sent who were unfortunately too inexperienced for the job & didn’t pack the truck right, throwing my belongings all over to leaving me stranded late at night with part of my furniture left outside mid November! They didn’t assemble the beds for us to sleep on as promised. To add insult to injury when I was at the worst of exhaustion after almost 16 hours of moving, yes! You read that right! Almost 16 hours to move a partially furnished townhouse! feeding the movers meals & coffee breaks as well as tipping them & hearing them tell me over & over that this company does these horrible things all the time to their customers! I had a mind to refuse payment & would only agree to settle after I could review everything in the coming days. The movers called a manager named Anar who at the top of his lungs verbally abused me using disgusting language! These people are shameful. Their response to my complaint on the BBB was to continue to blame me for the bad move. Oleg writes in his BBB response that I am looking to somehow get away with something. They will do everything to twist the truth. Oleg sent me a communication via email confirming the poor service & they will use my feedback to learn & better train in the future. This company thinks they can make idiots out of customers. I have documented each interaction. Text messages, photos & emails. Oleg refused to provide me with their commercial insurance. He alone acted as the insurance & refused my damage claim. He then tried to convince me to pay more as that would be the only way they could review a claim. As I said they look to treat clients as idiots & twist the truth. Please see the BBB reviews. The BBB has a confirmation on Metropolitan movers from 2018 that they are using a non compliant agreement with customers that they continue to distribute. I will continue to put these posts out there! If it saves anyone from going through what I did and what others are saying then we have done the right thing! I will not stop & take matters further to go public & display the shameful documented interactions with this franchise!

9. A

   Angelo N.

   Source: MoveAdvisor · Barrie, ON

   11 Dec 20201-bedroomPaid C$663

   Horrible company( moving day dec 9)

   I will not use this company ever again. 1 of the movers clearly did not want to be there. About 1 hour of the time he was in the truck not sure what he was doing. The reason why I hired movers was to do all the heavy lifting but at one point me and my brother in law were moving all the heavy furniture out of our condo. When we get to the new home the same thing my brother in law and myself we’re moving lots of the furniture out of there truck and moving my mattress upstairs because one of the movers couldn’t lift it. My wife called and complained but the person on the other end clearly did not care. If possible I would leave a -5 star.

10. S

    Sandy S.

    Source: MoveAdvisor · Oakville, ON to Burlington, ON

    4 Dec 20202-bedroomPaid C$765

    Do not use

    Very dissatisfied with this company! Unprofessional crew and manager! Very rude! Very rough with our belongings! Damage to the walls in the house! Kicking boxes dropping boxes. Provided feedback to the manager before move was completed- the crew then started to take their time! Ended up moving boxes ourselves! The crew was constantly smoking- our new place smelled like smoke! They left their garbage on the drive way of our old place. Just over all disgusted with the lack of professionalism from this company! DO NOT USE THIS COMPANY