MoveR Van Lines

Reviews

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1. A

   Arthur H.

   Source: MoveAdvisor · Show Low, AZ to Pensacola, FL

   14 Feb 20233-bedroomPaid $5,600

   Interstate move

   DO NOT HIRE THIS COMPANY! Worst experience ever. Not only did they not deliver all of my things their claims services are beyond awful. From the top, my wife hired a broker North American Moving Expert LLC to get us moved from AZ to FL. North American brokered the deal to Mover Van Lines and this is where the problems began. Pickup drivers showed up late crammed our items into a truck that was already too full, had us sign some paperwork and off they went. The only thing we knew for sure was that a our boxes were headed to Las Vegas to be put onto another truck. Waited 6 weeks, sleeping on an air mattress, for our goods to be delivered. Driver spoke little English and his helper, who was a day laborer, showed up on a moped. We are still missing 17 of the 35 boxes that were loaded. Parts of our bed were broken, our tables were all scratched, and they did not have our 3 piece couch or our coffee table. More than that they did not honor the clause in the contract regarding the reassembly of our goods. Called Mover Van Lines and was directed to CSI Pros to submit our claim information. Of course, we were offered no guidance as to how the process worked and after completing the 15 page claim form that included pictures of the damages incurred, website references for the damaged items, and all other necessary information our claim was denied out of hand. I don't think I've ever felt more disrespected by anyone. Never hiring Move Van Lines or North American Moving Experts again. Advice that we can offer from this experience. Don't hire anyone that is a broker, use only companies that deal directly with you. Don't hire anyone that is going to off load and then reload your belongings. Always buy the insurance and make sure you know how to file a claim against the moving company. All that being said here's some information about North American Moving Experts, Mover Van Lines and CSI that might be helpful if you are in a similar situation. North American Moving Experts LLC 10973 S US Highway 1 Port St. Lucie, FL 34952 Department of Transportation #3929365 Motor Carrier #1455872 (800) 595-0350 (515) 650-4121 (772) 200-2502 www.namovingexpert.com Respect LLC. DBA Mover Van Lines 6807 Ponderous Way A2 Las Vegas, NV 89118 Also at address 3555 W Quail Ave. Las Vegas, NV 89119 Department of Transportation #3283446 Motor Carrier #1038492 (628) 200-0845 www.movervl.com Federal Motor Carrier Safety Administration United States Department of Transportation 1200 New Jersey Ave. SE Washington , DC (888) 368-7268 fmcsa.dot.gov/protect-your-move CSI Pros 5645 Coral Ridge Dr. #459 Coral Springs, FL 33076 (772) 742-5246 www.csipros.org Email claims@csipros.org Better Business Bureau Nevada 6040 S Jones Blvd Las Vegas, NV 89118 (702) 320-4500 bbb.org/file-a-complaint Better Business Bureau North West FL 912 E Gadsden St Pensacola, FL 32501 (850) 493-0002 bbb.org/file-a-complaint Make sure you buy the insurance, get a copy of your Bill of Lading and check it at both loading and unloading. Download the 'Protect Your Move' documents from the DOT website, make notes of even the slightest damage and file a claim immediately!

2. M

   Martin C.

   Source: MoveAdvisor · Clarksville, TN

   23 Dec 20222-bedroomPaid $4,500

   moving

   these people are dishonest do not do business with them. They did not provide the refund I was promised of over $1400 and Kate in customer service as well as Ann in billing do not respond to your requests stay away from these people far far away Even the gals that answer the phone or exceptionally rude and would rather fight with you then help you.

3. N

   Nicole M.

   Source: MoveAdvisor · Hammond, IN to Flemingsburg, KY

   22 Dec 20222-bedroomPaid $11,000

   Totally screwed me over and stole my deposit

   Quoted me $2500 got the $750 Deposit from me, only 1 of the 3 movers spoke English and then told me the move was going to be around $11k. I have tried numerous times emailing the company everything they asked for and I'm being ignored. Do not use this company! I have died w BBB and will be filing a lawsuit.

4. B

   Baye

   Source: MoveAdvisor · Las Vegas, NV to Ashland, KY

   24 Oct 20224-bedroomPaid $4,000

   this company owe me $2250

   I am a subcontractor for a moving company out of Kissimmee Florida. On the 10 of September 2022 my company sent me to Las Vegas to pick up a load from Mover van lines. Alex their foreman was very nice and very welcoming. Their labor guys are the best at packing and stacking in the moving business. I enjoyed my time time with them. They do their own bingo and everythin. Ivan the the owner of the company is a greedy ass motherducker. At my first drop in Kentucky I had to deal with this very old couple. The husband was very sick. When I called the wife she told me that would not be able to make to their apartment complex with a semi truck which meant that I had to rent a uhall truck to make the delivery. we call this a shuttle. The old lady infor.ed me that she already paid the shuttle fee up front. when I called Alex he agreed to pay me a thousand dollars for this shuttle. I rented a uhall paid labor and went on to my delivery. When I got to the apartment the lady had already written mover van lines on the postal money order. Seing how old and frustrated she was about the whole move, I didn't want to send her to post office to change the postal money orders to my company's name. Then I called Alex and explained to him the situation. He said don't worry go deposit the check at respect llc's account. and then we will zelle you the difference. At this point the balance was $4950 and they were supposed to zelle me $4000. At my surprise and disappointment as soon as I deposit the money Ivan the decided that they are not sending me the $4000 they owe me but they will send me $2000 and kept my money because I am far away and I can't fuck him up. I got my attorneys to send them a letter before we start a lawsuit against them. They receive the letter but still decided that they are above the laws of this country and they don't give a fuck about me or about the money they owe. Now I get the fmcsa and every related state department I know. I will see now if they are above the law just because they are from Russia or wherever the fuck they are from. And I am still going to sue them and make them pay for everything they have made me go through by keeping my money. Fuck this Ivan guy and his boyfriend Alex.

5. A

   Anita J.

   Source: MoveAdvisor · Los Angeles, CA to Rochester, NY

   23 Oct 20222-bedroomPaid $8,900

   DONT USE - BEWARE

   Absolutely horrible, unprofessional, amateur movers, that destroyed & lost $10k of my personal belongings. They should be sued and put our of business. They charged me $8900 to destroy and lose my things.

6. D

   David M.

   Source: MoveAdvisor

   19 Aug 2022StudioPaid $3,500

   Lost and broken furniture

   Very poor quality. Lost my antique table and damaged almost every other piece of furniture! Avoid at all cost!

7. B

   Brenda K.

   Source: MoveAdvisor · Tucson, AZ to Salem, NH

   21 Jun 20224-bedroomPaid $14,000

   Avoid at all cost!

   If I could give this company a minus rating I certainly would! From not bringing enough manpower, moving boxes, or an appropriate sized van. Their account specialist, Amanda, was useless in answering our many questions or responding in a timely manner. A custom made table base was left at the side of the house by the movers, hidden by the dark when we did the final walk through . This wasn’t noticed until the next day when our realtor informed us long after the movers left town. MVL promised they would pick it up in the next “few days” and deliver it from Tucson to the van in Phoenix, with its final destination to NH. Nine months later it is still stored in my old neighbors garage, and we will have to pay a driver to haul it to our new home. Trying to contact a supervisor proved impossible, as she never returned our calls. Regarding the state of our belongings, much of the furniture was severely scratched, gouged or irreparably damaged. Many glass items were broken (due to being improperly packed) and we actually received 2 items that were not ours. Most boxes did not have a number to help in figuring out if things were missing. Worst of all, after submitting a claim for several thousand dollars to cover the damaged articles, we were offered $200 as as a show of “good will”. We could go on and on, but you get the idea… This company is a complete disaster; learn from our mistake and walk away from them. Better yet, run!

8. A

   Amber B.

   Source: MoveAdvisor · Scottsdale, AZ to Tampa, FL

   12 May 20224+ bedroomPaid $13,000

   Buyer Beware

   MoveR Van Lines bid out our interstate move from Arizona to Florida from the moving broker, Adam's Van Lines. It was the worst moving experience we have ever had. They showed up with a truck that was too small and a 3-man crew with one being 17 years old and another 18 years old. We had to pay more and were told that was the final price, it wasnt. They were inexperienced and our items were mishandled as they were placed into an overloaded truck. The truck was driven somewhere and unloaded then they came back and loaded the rest. Our belongings were loaded up again and shipped to Nevada to be unloaded into storage. Then loaded up again for transport. They unloaded again because they decided they couldn't fit on our street (not true). Loaded into smaller trucks and didn't provide 24 hrs notice of delivery. Charged us extra for not being available (closing was delayed).Charged us extra for a shuttle van. They didn't respond to my previous email request to move out the delivery day. Held our belongings hostage for additional cash payment on the spot. Had a 2 person crew who needed help so my husband helped unload our belongings. Many items were damaged inside boxes because they were stored upsidedown, bed frames were damaged, dressers were damaged, night stands were damaged, heirloom furniture damaged, metal framed desk broken, artificial plants broken, artwork damaged, items missing. They had no clue how to put beds back together properly. It was a disaster. It took them over 130 days to offer a settlement of $350. Do not hire them but if you must then get as much extra insurance as possible because you will need it.

9. I

   Itkin R.

   Source: MoveAdvisor · Scottsdale, AZ

   3 May 20223-bedroomPaid $9,900

   Horrible movers!!!

   They overcharged me 2500 and refused to discuss on phone. Then they gave us some many changed load/delivery dates that we had no idea what to expect. They gave 6 hours notice day of after confirming that the truck was only loading that day. The truck was 40 minutes late and the drivers asked me what they were supposed to do!! They apparently had no communication with the home office scheduler. Oh, and they damaged my floors and soiled my furniture !! I’m filing complaints with DOT and state attorney general. AVOID THIS BUSINESS AT ALL COSTS!!!!

10. T

    Timothy M.

    Source: MoveAdvisor · Phoenix, AZ to Flint, MI

    15 Apr 20223-bedroomPaid $9,400

    STOP! Read this first

    I read the reviews of this company online before I chose Nationwide Moving Services to move from Phoenix to Michigan. Jason was very helpful, but I forgot to ask one very important question: are you a broker? That would have been the first red flag. On the day the movers showed up with a box delivery truck, I should have realized they were going to move my household goods without sealing it in a secured box like Allied Van Lines, to minimize the damage. The moving company is called MoveR Van Lines. Eli was very friendly and tried to answer my questions as best he could. He also recommended using the free option 2 waiver of full replacement value, and any damage claims can be submitted after delivery. What he didn't mention was replacement of damaged items is 60 cents per pound. More on that later. When I arrived in Michigan, I contacted Respect LLC dba MoveR Van Lines and emailed the address to send my household goods two weeks in advance. After the two weeks passed, I emailed them again to see when my stuff would arrive. Katy Smith replied that she was working on getting a driver and truck scheduled and would call me when it was ready. Another week went by before the driver called saying he was three hours away (Chicago) and would delivering my items. When Yuri started to unload the household goods, all the boxes that I packed appeared to be intact. One of the mattresses did not have a bag on it and it became heavily soiled during the move. My wife's lift-top coffee table was damaged beyond repair. Our 75" flat-screen LED TV had the back cracked and broken, and the front was now curved. Several picture frames were broken along with a small bookcase. Total current value of these items is about $2500. Total weight is 120 pounds. This was my second mistake, choosing limited liability instead of full replacement value. Of course my first mistake was using a moving BROKER! (Interesting fact: all the items I packed arrived undamaged.) It was only after I arrived here that I looked online again, and discovered the most recent reviews showed what I was about to experience. This is what you need to know before you select a moving company: If you are moving across town, you should be fine. Choose wisely, oversee the loading and unloading if possible, and don't be afraid to request additional packing materials. If you are moving more than 300 miles, be aware that the movers may pick up your items, drive and unload in another city, and do this several times. (My stuff was loaded and unloaded at least 7 times. That is how damage occurs.) If you are moving across state lines, DO NOT USE A BROKER! Spend the extra money and use a reputable carrier that will box up your items in a shipping container for maximum protection. The reason my items were damaged was the shipment was "bunny hopped" across country. Each time it was loaded and unloaded was done using a contracted delivery service (not their own company) and became another chance to damage or lose items. Do your research and ask questions before you select a moving company!