Moving Proz

Reviews

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1. T

   Tamara S.

   Source: MoveAdvisor

   4 Oct 20242-bedroomPaid $1,919

   Moving Proz

   They seemed very good with their pitch. They wanted pictures of the items and we went over a detailed list of what I had. Their estimate was between $900 and $1200. They only moved big furniture and some boxes. My bill was $800 OVER the top estimate. I am a single teacher and this was not in my budget and has caused a lot of stress. They were in no hurry to move me and then charged me for their laziness. They completely overcharge.

2. W

   Walter W.

   Source: MoveAdvisor · Kansas City, MO

   13 Mar 20262-bedroomPaid $2,000

   Do not trust the quote you're given

   I’d recommend you carefully read the trend in lower feedback. It is also important to observe how a growing number of customers edit their reviews after suspicious changes to their initial estimate/quote. In my own experience, the quoted price and crew will be adjusted to the highest eventuality by Moving Proz without notice. The movers are quality, but the customer service is mixed. I would not recommend this company based on their inability to hold to their word. There are countless local options with more transparent pricing that manage to honor their word as a business. Shame on the lot of your sales and support team for predatory practices.

3. K

   Kelly P.

   Source: MoveAdvisor · Kansas City, KS

   21 Feb 20262-bedroomPaid $3,700

   FRAUD- HORRIBLE

   This company’s actions raise serious concerns about their business practices. After my move, I received an additional $1,400 charge. I responded immediately, providing photos and even offering camera footage showing their movers inaccurately reporting hours worked. Instead of reviewing the evidence and correcting the bill, they insisted I pay the full amount. When I asked them to resubmit an invoice reflecting the correct billable hours, they charged my card in full without authorization. I filed a fraud claim with my bank, and the charges were reversed. Since then, the company has not responded to any further communication. In addition to the billing dispute, several of my belongings were broken during the move, and there was damage to the walls of my home. Based on my experience, I strongly recommend others proceed with caution.

4. J

   John S.

   Source: MoveAdvisor · Kansas City, MO

   2 Feb 20252-bedroomPaid $1,250

   0 stars for Moving Proz

   0 stars for Moving Proz. As it says right on their truck, moving with them Sucks. I was very optimistic about our move the morning it happened, but it went downhill fast. One of the first things the team leader started talking about was their tip. He told us he hoped we would tip him in cash that wouldn't be taxed because Moving Proz doesn't pay them much. They were more interested in getting paid than moving our things. A while into the move we noticed the two guys we saw were acting kind of weird and then didn't see anyone for a while. We saw one of them on and off the phone a lot. Finally, he told us one of the crew had disappeared for about an hour. We don't know where he went, but we have our suspicions. Then we realized that all of the guys are on the phone talking to someone in their office complaining about each other. I'm not sure how much time was wasted on the phone, texting as well as complaining to us about what the other workers were doing and couldn't be controlled. We moved out of an apartment that was on the 4th floor, but it had an elevator. I discovered they had packed the elevator with our belongings and just left it there for quite some time. It was so packed that it was unusable for other occupants of the apartment building. It was completely unorganized. We were told ahead of time they would be bringing garment boxes for our hanging clothes. When they finally made it into our home an hour after they started we found that most of them had broken cardboard making them unusable. On top of that there weren't enough boxes for my wife's and my clothes, and we don't have a lot. We are just 2 people in an uncluttered 2 bedroom apartment. When we moved there another moving company took 2.5 hours for the move. These guys ended up taking 5 hours because that was the estimate given them. When we were almost finished they told me they were moving the last of it to the truck. I informed them that there were some more things that needed to be moved. The team lead told me that with everything going on with the fighting he had to do what he could to keep the peace and didn't want to move anything else. We had to make a few more trips in our cars to finish the move on our own. After the move was done I went outside later to find that our BBQ grill was just sitting in the driveway. I was on the phone with Kevin in their office that morning. I told him what was going on. He assured me he was going to take care of it and call me the next day. Three days later I was calling him. He just seemed not interested in calling me back because I left multiple messages and had to chase him down. His offer to make things better was an insulting 30 minutes knocked off of the 5 hours which shouldn't have been more than 3 hours. I thought they might do the right thing, but I don't get the feeling that the right thing is part of their business model. If you want the worst moving experience of your life then by all means hire the Moving Proz because moving with them Sucks!

5. J

   Jennifer S.

   Source: MoveAdvisor · Kansas City, MO

   7 Nov 20233-bedroomPaid $2,731

   Worst experience ever

   WORST EXPERIENCE! Paid over $2,700 for Moving Proz to pack and move us from 1,300 to 3,700 sq ft, 2.4 miles away. I supervised them at first. Later, I offered to help them by driving to the final location and unloading my car (they loaded my car with bins, and I figured I’d unload them for them). I also told them I’d buy them lunch, and would return with their food. When I had the food in hand, and told them I was coming back, Mateo Chavez (lead mover) weirdly discouraged me from returning, saying they didn’t need to eat right then and were leaving to come to the house. However, they didn’t arrive for an hour (it’s a 6 minute drive). Perhaps they needed a break, but it was weird they wouldn’t want their lunch as part of that. I now believe they were trying to prevent me from coming back to the initial location, where I’d discover they hadn’t finished the job. When they finally arrived, they unloaded everything. After they got their $2,700+ and left (tipped and with pizza), we discovered several problems, the main one being that they DID NOT ACTUALLY PACK NOR MOVE MANY ITEMS FROM THE INITIAL LOCATION. They actually threw items into piles at the initial location and left them there, after lying to us and dissuading me from returning to the property. They also left their trash/drink bottles everywhere. Given that we had closed and had to be out of that location by midnight, I went to Home Depot to buy boxes and tape (they have the receipt but refuse to reimburse). I also immediately texted Mateo, who claimed they ran out of boxes and were “trying to stay on schedule.” But he never told me these things, never notified me. I immediately called Moving Proz customer service, who was polite but noncommittal. He said that he was very sorry and admitted all wrongdoing, but kept saying he needed to “talk to the manager and would keep [me] posted.” I called three times and at the third conversation he said he was trying to get some movers out that night, to do the job, but couldn’t guarantee it. He wouldn’t discuss any possibility of a refund. After three conversations he said he would call me back ASAP. So I stopped calling. And waited. I finally called back, and got a voicemail saying that customer service is closed. We’ve been defrauded. DO NOT PUT YOURSELF THROUGH THIS! Also: • Destroyed my dresser, said it was my fault. • Broke storage shelf, said it was already broken (nope). • Movers (4) were WAY too young. Two looked to be no more than 16. I caught one of them smoking at my house (hiding around the side of the house). I later found 2 cigarette butts. • They never notified us they were out of boxes. Instead, they just stopped packing and left the initial residences with unpacked items they threw into piles (clean linens on the filthy floor). • My wedding fur was thrown onto the floor in the closet, still on the hanger. • We know they lied about being out of boxes, as I saw stacked flattened boxes inside the truck during unloading. • Unpacking, we discovered over 50% of boxes were only 2/3 full. They didn’t fill the boxes *we paid for*. • There was never a maximum number of boxes quoted. • They lied, said that everything was off the patios from the first location (I have texts). • Movers told customer service we had “gone over inventory” but this is not reflected on the quote/contract. In fact, the quote showed us paying for 40 boxes, plus 3 wardrobe boxes, but they only packed 30 boxes. This is UNDER inventory. • One of the “wardrobe boxes” ($16.99), which costs 5x a normal box, wasn’t a wardrobe box– it was a box they stuffed hanging clothes in, wrinkling everything. • Several hanging clothes were left in the closet, yet one of the wardrobe boxes was packed less than 50% full. • Getting them to reassemble beds was impossible. One bed isn’t assembled and we have to hire someone. • Several items from inventory list were not moved (two chairs, dog house, etc). This is not “going over inventory." • Never got an itemized receipt. Receipt only shows the total. • Customer service admitted mistakes, then ghosted us.

6. J

   Jason L.

   Source: MoveAdvisor · Lawrence, KS

   22 Sep 20212-bedroomPaid $1,500

   Worst moving experience ever

   I had the worst moving experience ever with this company. I have used this company numerous times, referred countless people to them and this last experience was so bad that I wanted to share with anybody who is considering using them so nobody has to go thru this. Movers arrived to my house on time which was a plus. As soon as they walked in the door I instantly smelled marijuana. Should have said something but against my better judgement ignored it. They started unassembling items to move for me that I didn't sign a liability waiver for and I said nothing. While I was uneasy I had used these guys so many times I just didn't want to start anything with the movers and the company to make it a really awkward situation. Took almost 4 hours for them to move me, I was quoted approx $600 and it ended up costing $1500 after a 10% tip because it went much longer than expected. Definitely a huge shock to me and was upset because they disassembled my TV without asking and had dropped it while trying to reassemble it in my bedroom. Turn on TV and yes my 90" TV has lines in the screen and isn't operable. TV cost me $3000. I then contact moving company because still at this time I'm like well I know these guys so I know they'll make it right and take care of me like normal. That's not what happened at all. Contacted Manager who kinda chuckled when I mentioned the weed smell on his crew like it was no big deal. Said well I can offer you $170 back for labor because they were high and moving slower than normal then I'll also let you go thru insurance as a courtesy because normally if we gave you a credit for the move we wouldn't let you submit an insurance claim *yes my mind is about to explode that this is told to me like I'm getting this big benefit and deal when I'm currently out $4500 for a move and broken TV* Contact insurance company and it takes almost a month for them to go thru everything to give me a quote for the claim. Company is found to be guilty and in this event per the contract they can do one of the following -Try to repair TV for customer -Try to replace TV with a similar one -Make a monetary settlement offer for the actual cash value of the item -Make a monetary offer at .60 a lb Take a wild guess at what they chose? Yes .60 a lb and they offered me $27 for my $3000 TV The manager said that's him going above and beyond for me. I responded to that email 11 days ago mentioning the above and that the. 60 a lb was the worst option they could give me and with the circumstances with the crew being under the influence I expected so much more from them. Have not received a response and just pressure from insurance company to accept my $27 claim or it'll go away. Was told I couldn't dispute cost because it is an option on the contract they can elect to do in order to "make things right" I'll never use this company again.

7. A

   Ayres

   Source: MoveAdvisor

   7 Feb 2016Paid $3,020

   Had to go to court.

   I had to take this company to small claims court and I won. They never even bothered to show up..that should speak volumes. Since winning the judgement this company has completely ignored the judgement of the court so this is on going. They broke my 5 month old 70 inch big screen television. One guy carried it by himself and cracked the screen. When I called the company, this was the E-mail back. "Thank you fr submitting your damage claim. After review of your claim we regret to inform you that your damage claim has been denied." The company reviewed my claim and THEY decided it was denied. Thank gosh the Judge didn't see it that way.Case# 15SC00036 AYRES vs SHAW has been updated with a document with the following ROA entry:FILE STAMP 11/25/15, JOURNAL ENTRY OF JUDGMENT, PLTF APPEARS DEF DOES NOT APPEAR THE DEF FAILS TO APPEAR AND IS IN DEFAULT JUDGMENT FOR PLTF ON PLTF'S CLAIM IN THE SUM OF $1370.18 PLUS 12% INTEREST PER ANUM COSTS ARE ASSESSED AGAINST THE DEF PARTIES ARE ADVISED OF RIGHTS TO APPEAL (14 DAYS) C/S.The 14 days to appeal were also ignored by Moving Proz and Mr. Shaw is the owner of the company. With a court case number you should be able to verify this for yourself. Is this the kind of service you would like ??

8. A

   Amy

   Source: MoveAdvisor

   12 May 2014Paid $300

   Never Again.

   I wish I'd had the same experience that others have posted. The movers were nearly two hours late, had 2 movers instead of the requested 3, and one of them clearly didn't know what he was doing. My husband had to take the day off work to help, otherwise we never would've gotten everything done. We had no time to finish cleaning because we were well past our checkout time, which cost us money because management charged us cleaning fees. The movers were polite most of the time, but instead of trying to make up for poor service like he'd said, the guy in charge kept touting his experience and how he's going to start his own company before long. He didn't give any kind of discount for the inconvenience and even had the audacity to ask for a tip. I will NEVER use Moving Proz again and can't discourage hiring them enough.