O Canada Movers

Reviews

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1. S

   Serge L.

   Source: MoveAdvisor · Beaumont, AB

   10 Aug 20232-bedroomPaid C$132,600

   Oxygen thief

   This company are exploiters, self center, Their behavior would be called 'self-serving. I booked them 2 weeks ahead and request a move include packing and load, unloading at new residence, I was told boxes and tapes is provided . Here’s what happened they showed up no boxes, no tape and had to go to home hardware to buy materials I observed the driver packing pictures frame one agains another stack up in the box with no padding or materials between when I mentioned to him his reply when it’s tight nothing move, the were supposed to start at 9 am they didn’t start till 10:00 the driver was always on his phone and telling the other guy what to do I had 80 percent of my items packed it took them 4 hours to load and they packed 3 boxes when came time to unload the driver stayed in the truck majority of the time and talking to bystander and also the talking to the ambulance people totally lazy, it took them 3 hours to unload he was just milking me taking every pennies he could get. When bill came and mentioned that he was late he mentioned that is written in the contract that they’re not responsible if late due to traffic he wouldn’t let me talk and kept arguing with me totally disrespectful. The next day I got called by the cleaning crew to let me know that a cupboard was left with many of my items.people need to know about them. I was charge $47.83 for 5 boxes, paper, and tapes, they used 3 boxes and hardly used any packing paper, they used all my tape that I had. Pictures include lamps damages packing paper remaining almost full. I was bill 7 hours plus boxes and tape UNBELIEVABLE and if I didn’t pay they were going to keep my furniture remaining in the truck. They will use any excuse you can think of bunch of oxygen thief. They need to lose their license in order to stop stealing from customers. Your truly.

2. M

   Michelle M.

   Source: MoveAdvisor · Kitchener, ON

   1 Jul 2022Partial movePaid C$1,500

   legitamate scammers

   Arrested June 2022 on 4 counts of fraud, mischief, possession of property obtained by crime, false pretense, and conspiracy to commit indictable offences. They bullied, threatened and scammed my elderly family member, and hearing about the arrests made my day! https://www.cbc.ca/news/marketplace/moving-company-pricing-marketplace-1.6502681

3. L

   Liz E.

   Source: MoveAdvisor · London, ON to Toronto, ON

   6 Apr 20221-bedroomPaid C$2,150

   AVOID AVOID AVOID

   A friend and I moved with this company the other week. I have taken time to calm down and am now writing the most objective review possible. I read through poor reviews of the company and assumed that people were simply frustrated because, well, everyone hates moving. O Canada movers are total scammers. After being originally quoted a price of $950, we chose this company (we gathered many quotes from other movers as well) to move two one-bedroom apartments from London into two one-bedroom apartments in Toronto. Let's start with the move from London. Three gentlemen came to move our belongings, and one of them was an absolute nightmare of a human being. He yelled at me when he could not get the couch out of my unit, accusing me of assembling it within the apartment because, in his "35 years" of experience, he knew that that couch could never fit in that door. Well, I did move it in myself the year before, so the yelling was a complete portrayal of his own inability to move the couch. He forced the couch out of the window of my apartment, which broke my window. Once all of our items were in the truck, they brought out a wack contract that had WHITEOUT on it, so clearly someone had been tampering with the original copy. We negotiated with the sales and accounting team and were able to get $200 off of our contract and reduce the proposed weight of our belongings from 3500 lbs to 3000 lbs. We knew that our stuff absolutely was not this heavy (a couch, two office chairs, a bed, and some boxes? Nope sorry not 3500 lbs) but refused to get our stuff weighed by them as we were certain that they would tamper with the scales to further scam us. We finally agreed to sign the contract, because we knew from these reviews that this company would hold our items for ransom if we did not agree to the contract. We then drove to Toronto separately. We got an aggressive call from the accounting department demanding that we pay within 5 minutes, otherwise, our stuff would not be unloaded off the truck when we arrived in Toronto. It took these movers OVER 4 HOURS to drive to Toronto, completely messing up our elevator booking schedules. We tried countless times to get in touch with them, but they ignored all of our calls or texts. When we finally got through to them (via the super rude accounting department, who must know they are working for a scam based on the pure disrespect with which they treat their customers), we told them to switch the order of the drop-offs - which only infuriated these men further. When they arrived at our location, they were extremely aggravated and hostile. When they got mad at us for having rearranged drop-off points, the men yelled at us, stating they had other clients to get to and didn't have time for this. When I asked them what took them four hours when driving to Toronto, we got yelled at further. These men were extremely hostile and unpleasant to deal with from start to finish. In the end, our stuff was moved- all furniture is covered in disgusting yellow fingerprints, and we paid over $2000 (when we were quoted $950). Terrible, horrible, disgusting excuse for a company. I genuinely hope that the people working there can find better jobs, because what a hollow existence it must be to scam people over and over again. I have zero positives to say about this company. AVOID AVOID AVOID.

4. E

   Ethan D.

   Source: MoveAdvisor · Toronto, ON

   4 Mar 20221-bedroomPaid C$3,460

   Scam of the century

   I thought I was the only one but after reading the CBC article I now know I’m one of many who have been scammed by them. I would tell everyone just read the article before using these guys. Disgusting scammers the lot of them.

5. S

   Steve S.

   Source: MoveAdvisor · Toronto, ON to Halifax, NS

   28 Feb 20224+ bedroomPaid C$8,000

   Don't use these CRIMINALS they will EXTORT you

   They go by O Canada Movers/pMove Me Again/Roadway Movers/Moonstar Van Lines/Greenway Moving/Safe Bound Movers/All Over Canada Van Line/East Coast Star Van Lines. CAM has received many complaints about Move Me Again / Roadway Movers and Moonstar Van Lines / Greenway Moving as well as O Canada Movers and Safe Bound Movers. All of these companies appear to operate from the same parent company. On June 8, 2021, CAM received a complaint about All Over Canada Van Line said to also be operating as East Coast Star Van Lines. The complainant advised CAM that these two companies have the same ownership as Move Me Again. As always, we strongly suggest you research your mover before hiring them. They a bait and switch operation and will give you a low ball quote to rope you in. Once they load the truck that quote suddenly quadruples and they will exort you by holding your stuff hostage until you agree to pay saveral thousands more than they quoted you. Cops won't help, they'll say it's a civil matter. Stay clear of these FRAUDSTERS!

6. C

   Carol P.

   Source: MoveAdvisor

   11 Dec 20213-bedroomPaid C$2,900

   Disappointed Customer

   DO NOT USE. We have moved 5-6 times over the past 50 years, these were the worst movers we have used. They wouldn't unwrap or put legs on our furniture. We found blood stains on our chair, our coffee table was broke and and not dismantles, as they claim...and THEY WOULDN'T UNLOAD UNTIL THEY WERE PAID. AND NO ONE WILL RETURN MY CALL. And the cost was ridiculous. And the list goes on.

   Response from O Canada Movers

   Our company offers packing and wrapping services to our clients if this services is requested prior to the day of the move, as well we will disassemble and reassemble furniture, again this is a service the client needs to make our office aware of prior to the day of the move. Due to the behavior of some bad apples at the time of delivery our company will request payment prior to off loading items, as do other moving companies in the industry.

7. A

   Amanda G.

   Source: MoveAdvisor · Ottawa, ON

   7 Dec 20211-bedroomPaid C$6,700

   DO NOT USE THIS SERVICE

   ITS A SCAM AND THEY TAKE ADVANTAGE OF PEOPLE. If I could give them minus stars I WOULD. Do Not Trust them. It's been Over a week and they will not tell me where my belongings are. They basically ROBBED Me of everything!!

   Response from O Canada Movers

   Our company would really love to give an accurate response to this review, however as we cannot confirm we moved this client without a proper name. Our company has never robbed any of our customers of their belongings.

8. L

   Liza A.

   Source: MoveAdvisor · Morrisburg, ON

   24 Nov 20211-bedroomPaid $650

   Never showed up and stole my deposit

   I hired them to move me in November 12th 2021. They won’t tell you when they’re arriving until the day before (they have until 5:00 to inform you)! They cancelled, truck broke down. They were unconcerned with the situation. Told me to go get my deposit back ….the day before my move! We argued back and forth and they agreed to move me the next day after I worked all day. They were to show up at 5:30pm. They didn’t call me until 7:45pm! Not a text, phone call, nothing. And who knows where they were, how far away they still were, when they called. They left me stranded. And then REFUSED to refund my deposit. They are a fraudulent organization that doesn’t give a crap about you. And they won’t show up and then they will STEAL your money. They are the worst - wish I could have rated they a big FAT ZERO.

   Response from O Canada Movers

   Our company always calls our customers the day before the schedule move to inform them of the time or drivers will be there. With everything in life there are unforeseen events that may happen, which was the case with a truck going down in our fleet. Our company made arrangements to deliver immediately the next day. The client had to work which prevent our company from booking the morning appointment slot we set aside for her. When the customer receives her booking confirmation all the information regarding the deposit. Our customer has not stolen anything from the customer. The customer cancelled the move.

9. R

   Rebecca M.

   Source: MoveAdvisor · Ottawa, ON to Halifax, NS

   17 Nov 2021StudioPaid C$1,125

   AWFUL SERVICES, HUGE SCAM, DO NOT USE THIS COMPANY.

   I recently booked O Canada Movers for my move from Ottawa, ON to Halifax, NS. My first point of contact was very pleasant as the sales associate was very friendly and helpful. She originally quoted my studio apartment at 765$. I paid the 200$ deposit and booked the move for 1 week later. My movers were supposed to arrive at 5pm on a Saturday. At 7:30pm, they still had not arrived, I tried calling and emailing the office with no answer and no contact information given for the movers. They finally called me with a No Caller ID number at 8pm to tell me they would be another hour.. At 9pm they still hadn't arrived and I still had no way of contacting. They finally arrived at 10pm on a Saturday night, delaying my departure for Nova Scotia by 5 hours. Two weeks had gone by and I hadn't heard from the movers. I emailed the office looking for an estimated arrival date and they told me I had to pay before they would load my belongings onto the truck. Fine, would have been nice to be contacted for payment.... They call me to sort or payment details and tell me I owe them 1590$, DOUBLE my original quote. They tried to tell me I had an extra 700lbs on the truck even though I signed a contract for how much was actually on the truck. They refused to load my belongings onto the truck until I payed this amount. My first response was, explain to me where you got this info. They explained, leaving out my 200$ deposit.. I told them and she says "Oh right okay your new total is 1390$. Red Flag - she didn't even have time to review before she changed the number lower. We went back and forth for weeks, I ended up paying 1125$, because I was tired of arguing and wanted my stuff home. The finances associate was rude, unhelpful and ignorant. Finally my belongings arrived at my house. They refused to bring my stuff to my garage unless I paid another 150$. I refused after all I had been through. They left my stuff at the bottom of my driveway in the pouring rain. AWFUL SERVICES, HUGE SCAM, DO NOT USE THIS COMPANY.

   Response from O Canada Movers

   As with all moving company's, O Canada Movers has many moves scheduled in a day, sometimes for reason out of the movers control a move may go longer than expected. Our movers always try their best to contact the clients to inform them if they will be arriving late. The customer stated she was calling the office and emailing after hours, which would cause her calls and emails to go unanswered, as all the representatives have gone home. When our representatives are calling after hours from their personal lines, the will call restricted. Unfortunately I do not know where the client has come up with some of the charges she stated in her comments. In review of the customers charges, I see she received her $200 booking deposit credit to her cost as well as a $50 discount she was offered at the time of booking, along with and along with an additional $100 discount for the movers arriving late, to bring her to her total cost of $1125. O Canada Movers payment policy is listed clearly for the clients to read when they receive their booking confirmation.

10. N

    Neil B.

    Source: MoveAdvisor · Toronto, ON to Oshawa, ON

    14 Nov 2021Partial movePaid C$986

    Broken contract: property held ransom until over double was paid

    This is a warning to steer clear of O Canada Movers as they are not a trustworthy company – do not trust O Canada Movers. I am diligent with quotes, accurate information, and respectful communication – so I don’t say this lightly, but you need to know that O Canada Movers play an unethical game. Despite multiple emails assuring me that other negative reviews were spam and clear confirmation that I would only be charged what was quoted in the email – I was charged over double as a ransom. On September 28, I was quoted $400 in total for my 500lb move – and was assured this would be the total “all in” cost. I also sent the online listing of the 2 appliances and received a response that I would be charged as promised. I paid the $200 deposit with multiple email confirmations that the total would be $400. On delivery day, I was asked for an additional $859.65 (for a total of $1059.65) for a 1000lb move minimum. I talked to customer service and they informed me that management did not care about the email confirmations and that my property would not be delivered – AND that I was still being charged additional costing during the time I was advocating for what I was promised. Customer service finally got management to agree to honour the 500lb minimum, but not the $400 total I was promised – so they charged an additional $786.20 ransom, making the total $986.20 or over double what I had been quoted/promised and what was confirmed over multiple emails. I submitted a claim form (as requested by customer service) to have my file reviewed. This was submitted on October 8, 2021 with a request for response by October 15, 2021. It is now over a month later (November 14, 2021) and, despite multiple reminder emails and calls for an update on the review, O Canada Movers have not responded – a clear indication that they do not care about their customers or their promises. - Neil

    Response from O Canada Movers

    O Canada Movers has communicated with Neil numerous time with phone calls, we have answered his concerns threw the other means of communication he has tried to reach our company through. On review of the customers file the client was charged correctly for the cost of his move.