PSS International Removals

Reviews

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1. M

   Michael H.

   Source: RemovalReviews · Rochdale, UK to Brisbane, QLD

   25 Jul 20233-bedroomPaid £6,000

   Excellent Service

   We recently used PSS International Removals for our move to Queensland, Australia and we were extremely happy with the outstanding customer service From start to finish, they were friendly, professional, and courteous. The office staff were helpful and answered all our questions. The packing crew arrived on time, were friendly and cheerful, and worked extremely hard to pack all our belongings. Nothing was too much trouble. They paid special attention to fragile and delicate items. We have absolutely no hesitation in recommending PSS if you're moving anywhere overseas. They made the whole process easy and what's more, the price was highly competitive too.

2. M

   Mark B.

   Source: RemovalReviews · Hastings, UK to Tampa, FL

   3 May 20223-bedroomPaid £5,600

   Move to Florida

   We were very happy with the service provided by PSS for our move to Florida. There was a delay in shipping but this was due to general shipping problems so could not be blamed on PSS. On their part they were very helpful, answered our questions and the packing team did an amazing job. We are now happily settled in the United States.

3. L

   Leo M.

   Source: RemovalReviews · Toronto, ON

   5 Sep 2023Partial movePaid £450

   Avoid at all costs

   Avoid at all costs. Can’t give them one star because at least my packages arrived (although weeks late), but this company is a disaster at every step along the way. I was told my price was an “estimate” and they would weigh and measure the packages after delivery. That never occurred, and I never received a new invoice. They got my delivery address wrong on the waybill despite me calling and emailing to correct. I was guaranteed a two-hour pickup window be fire purchase. After purchase, I was given a seven hour window instead, and the pickup still didn’t come within that window. My shipment was accidentally categorized as commercial and I went through hell with DHL trying to properly categorize it as personal. I still haven’t been refunded the extra charge for “commercial” shipping. Customer service is polite on the phone but does next to nothing to help after hanging up. I must have called PSS at least 20 times before my shipment was delivered. After all this, they admitted wrongdoing and offered a £35 refund. That’s approximately 7% of what we paid, and doesn’t even reimburse me for all the time and money I spent on long distance phone calls.

4. D

   Daniel F.

   Source: RemovalReviews · Corby, UK

   11 Aug 2025Partial movePaid £2,600

   Beware Go Elsewhere

   BEWARE. I used PSS Removals to send several boxes of very personal belongings to Dubai. ALL of the boxes arrived totally destroyed despite being covered from top to bottom in ‘FRAGILE’ tape. Every single item of glassware, crockery, picture frames, electrical, you name it - smashed to pieces and some stuff missing too. Like they had thrown my boxes from the top of a building (I have attached just a few of many images). This ‘family run’ company then dodged all of my emails looking for some for of compensation. All they do is pass the buck. Terrible, shady firm. Go elsewhere!

5. A

   Alexandra B.

   Source: RemovalReviews · London, UK

   22 Jul 2024Partial movePaid £2,600

   Horrible service

   I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes. When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable. I have sent several emails to Jess Bullard, the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored. I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.

6. C

   Claire K.

   Source: RemovalReviews

   21 Jun 20241-bedroomPaid £3,658

   Try another company

   TL;DR - DO NOT USE THEM. Think insuring things might help? DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back. - Declared a glass dining table for £700. - PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49. - Moved from London to Amsterdam (PSS721215). - Table came completely shattered. Local company declared it as a total loss and removed it entirely. - Sub contracted RCS ('Removal Claims Service') comes in. They now value the table as £200, not £700. - All claims are also subject to an extra £100 'handling fee', as clearly stated in T&Cs, of course. So I have no dining table, and I get offered back £100. Save yourself from heartache and don't do it.

7. F

   Frank G.

   Source: RemovalReviews

   28 Oct 20234-bedroomPaid £13,000

   Move from the UK to Australia

   We can't begin to say how bad the service from this company was. They initially go to great lengths to present the company as experienced and skilled in international removals, providing a professional service and how they will keep you informed throughout the move...DO NOT BE TAKEN IN! They charged for every little thing, demanded upfront payments at every stage in the process before they would progress the removal, sent incorrect invoices and dragged their feet throughout the whole process. When the container EVENTUALLY arrived in Brisbane, we had to pay $850 to have 3 pine cones removed from an artificial christmas tree and for part of our outdoor furniture to be cleaned as some dirt and a few old leaves had been found underneath it - when our possessions were being packed, the PSS removal staff assured us that they inspected all items to avoid such issues - obviously not! To add insult to injury, when our possessions were delivered and we found several damaged items,PSS demanded a £100 fee to cover the cost of"handling" our claim - we were told that this was stated in the document which was signed at the outset. The cover is NOT insurance cover....PSS take your substantial premium and state that they will provide the cover....Believe us, this nothing other than a money making scam by PSS. We spoke to the owner of a removal firm here in Australia who found this completely unprofessional. We met another couple in Australia who had also used PSS and were equally disgusted with the service and are currently in dispute over damages incurred. There are numerous other failings by this firm we could list, all of which are just too many to mention. Suffice it to say that, having paid well in excess of £12k. we were seriously depressed and stressed throughout our dealings with PSS and would NOT recommend using this company to ANYONE!

8. C

   Colin H.

   Source: RemovalReviews

   26 Jun 2023Partial movePaid £1,800

   Could not what was quoted caused extra expense

   What started out good, turned really bad. Pss could nor clear things through customs, washed hands of it leaving us to fork out a lot more money to third party. Others had to clear customs and deliver costing us over 2000 euros extra. Pss basically left us in the learch to sort out and refused to look at recompense, they think they did nothing wrong! Not their fault. (Comments like 'this has never happened before' ) not helpful. Unfortunately we will have to seek through the legal system

9. G

   Gaby S.

   Source: RemovalReviews · Rushden, UK to Calgary, AB

   7 Jun 2023Partial movePaid £900

   Too good to be true

   I chose PSS International Removals due to the seemingly amazing reviews online however it is a shame that I can only justify 1 star. I have recently moved to Canada from the Uk and required shipping across some personal items. At the start of the process all was going great, they helped me with custom forms and answered emails timely despite the time difference. However, they failed to communicate to DHL the scheduled collection date of May 25th, and a day was wasted for a missed collection. When a collection was made the next day, a delivery lorry showed up and declared that a van should've been booked and the boxes were then added to another customers collection, which the driver then stated may impact my delivery. The issues with the collection were addressed to PSS in an email of which they brushed under the rug and blamed DHL. My boxes then ended up sitting in their warehouse for a week before being shipped. Once they arrived in Canada, none of the custom forms were valid and I had to complete everything myself, from the forms to going to the airport to sort out the issue. When arriving at the airport, DHL claimed that there was errors of their end in terms of the quantity of boxes I should have as well as the fact that difficulties arose from the boxes being shipped on different days. The custom agents in Canada had to step in and help. The company was hired for the sole point of getting the boxes from point A to B as stress free as possible and that was not the case. I would not recommend using the company unless you want to be stressed and have to deal with things yourself.

10. J

    Jacquie H.

    Source: RemovalReviews · Ipswich, UK

    17 May 2023Partial movePaid £2,000

    Jacquie Hewitt

    DO NOT USE!! Such a great service until they came to pack & pick up my precious items - I paid for the ''professional packing service'' as I was already in Australia - only a sheet of brown paper was used, NO bubble wrap, NO cardboard corners or any other type of protection - these items were being sent from UK to Australia. Needless to say they arrived broken, battered & chipped - then you have to deal with all the fall out!! - apparently 'accidents happen'' NO its called NEGLEGANCE. Why pay for a ''professional service'' when no one cares and a child could do a better job. Customer care NIL - It's costing so much more to repair than their value but they are sentimental (being my mother's items) so much heartache when it could have been avoided. I've made an 'Official complaint'' which has been ignored! (despite their complaints procedure saying I should have a response in 2 days) They also add more costs once you've paid the initial amount - they have you over a barrel - nice work!