Reliable Van & Storage

Reviews

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1. P

   Paul A.

   Source: MoveAdvisor · Saint Petersburg, FL

   23 Sep 20171-bedroomPaid $2,000

   Reliable it is not. NEVER USE!

   HORRIBLE!! Never never use them! Missing items. I am missing my Venetian glasses, down comforter, bed skirt, and a shelf for my side board. Also, my statue of St. Michael was broken, and there were missing pins for my DVD and book cases. Also, they didn't even re-assemble my coffeee table. Mind you, I gave each of the movers in Jersey City $50 tips, totally $150, with plenty of Gatorade and water. The movers in Florida received $60 tips, per person, totaling $240, pluse Gatorade and water. What do I get? Missing and broken items. Not only were the hand blown Venetian glasses were very expensive, but those glasses were sentimental to me. I bought them when I was 16 and first went to Italy. I gave them to my parents for their anniversary, and they gave it back to me when they retired and moved to Arizona in 1998. I had that set ever since. Moved four times never had an issue. Use Flat Rate movers, which I have used four times without any incident. I only used this horrendous mover because my new employer paid for it. In retrospect, I would have rather paid out of pocket and pick a more reliable mover. * I just inputter $2k for the cost but I have no idea since my employer paid.

2. B

   Bernard S.

   Source: MoveAdvisor · Scotch Plains, NJ to Rahway, NJ

   25 Jul 20171-bedroomPaid $1,600

   If you value your things, don't use them!!

   NEVER USE THIS COMPANY!! We recently moved from a 1st floor apartment to a 5th floor apartment in an elevator building. The ONLY reason we hired movers was because of a very valuable mirrored entertainment center that had been custom built built and in my family for almost 40 years. Aside from our movers being extremely rude and annoyed that they had to do work to move us. The mirrored piece was broken in 4 places. Their claims office seemed more than willing to pay for the damage, until they received the $1200 quote. They are refusing to fix it! Don't use them if you value your stuff!!

3. A

   A. J.

   Source: MoveAdvisor

   9 Jan 2013Paid $8,600

   Bad experience.

   My experience was not good. The loading crew goofed off a lot and took numerous cigarette breaks. I constantly had to go outside and gently remind them to get to work. Somehow a bunch of boxes got lost in transit and I will never get those things back. After everything was delivered, the movers seemed in a rush to get going because they had a second job to do, so they left before everything was assembled. Screws and other hardware were lost because the first crew didn't pack them right.  A dresser got damaged. I had a very difficult time getting the office staff on the phone. The manager was unavailable, her assistant was hard to reach, the original guy who signed me up left the company. Callbacks frequently came 48 hours after my call, if at all. And every time I brought something up, the company got very defensive rather than proactive about trying to address it.   .

4. T

   Tammy Z.

   Source: MoveAdvisor

   13 Feb 2012Paid $1,150

   Would NOT Recommend!

   I could not recommend reliable van to anyone under any circumstances. I have had reason to use movers 12 times in the last 17 years so I know what should happen and how long it should take to happen. All of my moves have been 850-1100sf apartments/homes. Nothing fancy. My experience started with a 75-minute phone call with George to get an estimate. At first, I was impressed by the thoroughness of the call. However, in retrospect, it didn’t matter what I said on that call because they were going to overcharge me anyway (I’ll get to that.) I was informed of the many items that reliable refuses to move unless you pay them to put your items in their special (aka expensive) box (lamps, art, TVs, anything glass, etc.) some of this was reasonable but other items (like my cheap lamps) they wouldn’t even move with a signed waiver. I was offered wardrobe boxes during this call as well. I informed George that I did not need any. He said that he’d include them in my estimate but wouldn’t charge me if I didn’t use them. I didn’t use them and I was charged. Anyway, my initial quote was for $1150. Once the movers arrived they were taking their time doing absolutely every bit of the move. It was painfully slow. My husband and I documented (yes, we took pictures) the three movers taking smoke breaks, leaving our truck open and unattended, leaving our stuff out in various hallways unattended. . . And that was if we could even find them. They disappeared on us 3 different times. The movers tried to tell us that they couldn’t move some smaller items unless we used their (pricey) boxes (air purifier, fan, etc.) we ended up taking two full car loads to our new home and unloading ourselves because they refused to take so much stuff. When we left point at the lead mover informed me that they have the right to an hour for lunch. I had previously been told 30 minutes plus travel time but whatever. Over two hours after leaving point they showed up at point b. No explanation was provided as to why they took an hour and 45 minutes for lunch ( travel time.) Once the move was completed they began putting our bed back together. It took an additional 90 minutes to put our bed back together. I have no idea why it took 3 men with power tools that long to put a bed back together. All in all the movers were with us for 11 hours minus their 2-hour lunch. There was no reason in the world it should have taken 9 hours for our move. The original estimate (which I was told was “worst case scenario”) was for 6 hours/$1150. They wanted me to pay an additional $400 for their inefficiency. Of course, they wanted to charge us for all the extra hours. I called and complained after the fact to my move coordinator (barb.) she was kind enough on the phone, apologized and told me she would look into it. However, I never heard from her again. I was not charged for the extra hours because I called to complain. But, I was charged for wardrobe boxes I never used. Those charges were not reversed. Again, let me say, I have moved many times. I have it down to a science. I know how to pack so nothing breaks. I know what is easiest for movers . And I like to make the whole process as simple and painless as possible. I have never once complained about movers. As a matter of fact, I usually am the person who calls after the fact to let management know what a great job the movers did. I would strongly discourage anyone from working with reliable for personal moves.

   Response from Reliable Van & Storage

   We are never pleased to have a customer disappointed in our service. There are two sides to a story so we would like to state ours. As stated by our customer a thorough conversation occurred regarding the items to be moved. We only perform a “telephone Survey” for moves under 3,000 pounds. Following the call the customer was sent an inventory list of all the items covered on the phone call. The customer signed this document and returned it to us. Based on that inventory we assign the appropriate size vehicle and crew. Upon arrival the customer had more items than on the signed inventory list. We were pleased to accommodate the additional items but it would take more time to complete the move. The crew informed the office of the additional items and time and the office quickly called the customer to inform them of the additional cost. The customer was not happy to hear of any additional charges and rather than point fingers we decided not to charge any additional fees. The wardrobe boxes not used did result in a refund to the customer. We use a GPS tracking system on all our vehicles and we did not see a two hour travel time. We did see 45 minutes. We have been in business for over 80 years. We strive to make every customer happy. We know moving can be stressful and we believe we accommodated this customer toward that end.

5. A

   A M.

   Source: MoveAdvisor

   24 Sep 2011Paid $1,000

   Lousy moving experience.

   BEWARE: Use these movers at your own peril!! Worst moving experience I have ever had. I know if I did my job as badly and cavalierly as these people I would be fired. In a country where the unemployment rate is 9% it's amazing these people are still in business. Very unfortunate experience overall. Specifics:.