Scobey Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Mike S.

   Source: MoveAdvisor · San Antonio, TX

   29 Dec 2024Partial movePaid $100,000

   Property delivery

   Bellen Arriaga and Rosalinda Duron were GREAT!!! Thank you for a wonderful experience. They were a great team who arrived on time and were both quick and cautious with my property. I don’t appreciate having to meet a minimum character requirement to provide a comment.

2. J

   Jeralyn W.

   Source: MoveAdvisor · San Antonio, TX to Honolulu, HI

   13 Dec 20211-bedroomPaid $100

   PCS move

   We all know moving is stressful but the team I had made my move way easier. Caleb, Randy & Denis called before they arrived & packed everything quickly and carefully! They were polite and double checked that everything I needed to ship was packed at the end.

3. M

   Marian E.

   Source: MoveAdvisor · San Antonio, TX

   11 Feb 20212-bedroomPaid $500

   HHG Delivery

   It’s my first time in San Antonio, got my HHG on time and Scobey’s movers were awesome and helpful, very professional ! Thank you Regena, Eric and Ethan!

4. J

   Jenesis M.

   Source: MoveAdvisor · Annapolis Junction, MD to San Angelo, TX

   21 Nov 20201-bedroomPaid $3,000

   They were great!

   Our movers Sarah and Robert were so helpful and quick I really appreciated they’re hard work especially it being only them two, they got the job done so quickly and none of our stuff was missing or broken so I just wonder give them a higher review and say we appreciate it.

5. E

   E. A.

   Source: MoveAdvisor

   28 Aug 2013Paid $2,000

   Bad.

   I have a lot to say about Scobey. I used the company since a family member read that they had high reviews. The woman who came to evaluate my house was great. The packers were ok, only a few things broken and one thing of liquids packed but nothing to complain about. The movers were an issue due to the fact that they damaged three doors. I called Scobey and was told to take pictures and file a claim. Within a few days a company came out to fix the doors, one that is wooden and had a large chunk taken out of it and several other dents. The company patched the doors and left. I had not filed a claim yet since I was told I would be contacted on how to do the claims process via email. I thought the patching of the doors was a kind of repair the dents for now until the claim I filed was settled, since I was never told the repairing of the doors was part of my claim. I finally got the directions on the claim process and filled out the information on line. One month of waiting for the claim to be looked at, I checked on line and the claim showed to be completed and a value of $557.49 was the settlement. Uploaded for me to see was the Settlement Detail sheet and a letter from Scobey. The letter from Scobey stated that if I wish to accept the offer I could select Accept and a check mailed to me in 30 days, if I decline then select Reject and give details why. I realized that there was not an Accept button to select. I telephoned corporate and explained the situation. I was told that the monetary settlement was for the company which patched my doors and not for me. This is where I have a problem with the process. I filed a claim for me and not for the company that patched my doosr. My wooden door is not fixed and still looks bad.  Corporate stated they would have the repair company call me to talk about this. The repair company called me and I explained how I believed the patching of the door was not a part of the claim and it was not the final solution. I was told we signed a paper by this repair company saying we agreed to the repair, even though it was never made clear that this was the final solution. The repair company told me in this case I should have never agreed to the patch so now they would contact Scobey to tell them about this problem. I waited and was never contacted. I emailed a letter explaining this issue to Corporate and was not contacted back. I emailed the Killeen office and they state they would send my complaint to the claims office, even though “they do not know what I am complaining about.” The claims office contacted me by email and explained how they cannot do anything for me. They stated my doors were repaired the best that they could and that I get nothing more. So my complaint is with the claims process and how long it took for me to receive nothing. I did all the work on the claim and still have damaged doors. Scobey was awful at contacting me and communicating with me on my three damaged doors. I was the one who called, emailed and asked for help but no one ever did. Very sad system. .