Secure Movers Inc

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. E

   Elizabeth

   Source: MoveAdvisor

   18 Jul 2013Paid $700

   Terrible experience.

   The owner has never returned my calls. The movers ditched me in the middle of my move. They collected their money, said they'd be back after they went to get a drink, and they never showed back up. Leaving me to try to finish my move myself. Im a single mother and was trusting. I was totally taken advantage of. I do not recommend this company to anyone!

2. J

   Joshua C.

   Source: MoveAdvisor

   18 May 2012Paid $590

   Email From Owner.

   This is an email I received from the moving company's owner.  FYI I tipped each of the three movers $20.00 each on the first move. :"Hi Dr. Lazarou,Here is the review we posted for your google places, Online.We will be posting this review on all of your listing online.Please check your google maps and you will find the posting of this review,Have a Nice Day..   As a well-respected and honest small business owner, who prides himself on operating in a professional manner, I am greatly offended by this review and feel that I must respond to the slanderous allegations made by Dr. Emily Lazarou.  Dr. Lazarou hired my company to move her for the first time on March 29, 2012.  At that time, she claimed to have been so happy with our services, that she wanted to hire us a second time to move some items from her storage unit into her house.  She was so pleased with our services that she called our office right after that move was completed and was very clear that she specifically wanted the same three movers (Adam, Mike and Josh) to work for her the second time as well.  She even told the movers that she was unable to tip them at the time of the first move, but if they came back to do the second move she would make it up to them; which was the first of several dishonest statements she made.  She never complained about any part of the first move, neither during the move nor once it was completed, so all of her complaints regarding that move make  no sense it all.  She said several times what a great job the movers did and, again, not only specifically requested the same  number of movers for the second move, she also insisted that the same movers themselves be scheduled for her second move.  The second move, which was done on April 29, 2012 was from a second-floor storage unit into her home, which are located 45 minutes apart.  She did not take the time to reserve the elevator at the storage unit or to find out if anyone else was moving that day and, as a result, the movers had to share the use of the elevator with two other groups of people who were also moving out at the same time.  The second job was completed in four hours time, which means that the movers were able to unload the storage unit, take all the items from the second floor to the first floor and load them into the truck in just over 1 and 1/2 hours and then unload all of her items from the truck and into her home, in the same amount of time.  This a better than average time for this job under normal circumstances, and when you add in the fact that the movers were forced to share the elevator with two other groups of people and the fact that her extremely large home is set quite far back from the road and, due to her large, cobblestone circular driveway the movers were unable to utilize their hand-trucks and four-wheeled moving tools, the time in which this job was completed is practically record-setting.  She tried several times during the move to have the rate discounted, each time coming up with new and different complaints regarding this move and the first move - the job she was previously thrilled over - getting more and more angry each time when we did not discount the move.  My secretary spoke with her numerous times throughout that day, relaying the customers complaints and requests for money to be taken off the bill to me and then calling her back each time, except for the last time during which the customer became even more rude and irate after being told the move would not be discounted and then abruptly hung up on my secretary.  She was not told she would receive another call and there was no reason to contact her back after that because the job was done well and in a timely manner, the customers complaints were completely unfounded and without substance and she had become angry and abusive after not getting the discount she wanted.  This person wanted something for nothing and is now retaliating with lies and slanderous accusations simply because I expected to be paid for the job that was done; she was even willing to string the movers along, telling them what a great job they did during the first move and that she couldn't tip them then, but would really make it up to them after they completed the second move.  I am an honest businessman, running an honest business and all I expected was to be paid for the work my movers did..instead I have been slandered and had my reputation attacked simply because I acted in good faith. I would be very wary of doing any kind of business with Dr. Emily Lazarou because no matter how good of a job you do, she is obviously willing to go to any lengths to get revenge when you don't allow her to pick your pocket.".

3. J

   Joshlcooper

   Source: MoveAdvisor

   10 May 2012Paid $590

   Not Good.

   I used these guys under the name Secure Movers in Tampa. In the description it tells you that they are professional, timely, no smoking, uniformed personnel, etc. I talked with Mickey. I also talked with Aleesha who is the assistant. I had a difficult job for them to do (moving one smaller house to a larger house) and the 3 guys that did it, did fairly well with the exception of stopping at a convenience store on my time because I didn't have any water for them. One of the guys asked me not to call Secure Movers for my second move out of a storage unit and to just call him personally. I didn't because I'm a small business owner myself and I don't like when employees attempt to divert jobs. The guys also backed the moving truck into my front yard, ripping the sod from it. They almost couldn't get their truck out. But other than that, and taking much longer than scheduled - it got done and they weren't worse than previous movers we used so I scheduled them to come back to do a simple job - moving from a storage unit to my house. They come back, and it was like they worked in slow motion. A job that took my husband and myself 2 hours took them 4 hours. They had 3 guys (more expensive) when the assistant told me it would be a 2 man job. This time they scratched our wall and they couldn't move a bed into a room that my husband and I ended up doing while they were still there. I called the office while the guys were still there and let them know that I was dissatisfied and they gave me the runaround. Aleesha promised that she would call me back after she spoke with Mickey that next day..that was a week ago! The company has misrepresented itself stating, "Mickey’s team is a dedicated professionally certified team, which prides itself on complete customer satisfaction." That wasn't my experience. Also Mickey lies when he says, “Treat the customer better than the customer expects to be treated.” I didn't expect to be treated the way that I was, and when I complained I essentially got the hand. DO NOT use this moving company.